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HR34 pricing as of 01/15/2013


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#26 OFFLINE   CCarncross

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Posted 17 January 2013 - 07:31 AM

I thought retention always get you a deal when off contract especially when they want you to commit for 2 years, or give you a lot of bill credits


Not always, especially due to all the abuse of the system.

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#27 OFFLINE   rahlquist

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Posted 17 January 2013 - 07:44 AM

I thought retention always get you a deal when off contract especially when they want you to commit for 2 years, or give you a lot of bill credits


Can and will are two different things. Its been a few years since the wife worked for D* but I can tell you that the deal you get is in part up to the rep, as evidenced here by the different deals everyone gets offered.

Retention's job is to limit customer churn with the least costly method they can. If they don't see your account as particularly valuable, payment history as good to excellent, and you aren't nice, well, you get what you get.

All the cute signs you see on the internet about attitude affecting price, nothing is more true than that when dealing with D* and trying to get a deal. Being angry argumentative and comparing to a deal you saw X get online are good ways to get a rep to just shut down. No matter what though, the deal you get will be limited by what promotions they have available for the reps in the system, and by what the rep is willing to do for you.

Our last deal of $0 for Genie installed, with new LNB/SWiM16/CCK is the simplest proof these techniques can work.

#28 OFFLINE   Guindalf

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Posted 17 January 2013 - 11:06 AM

Can and will are two different things. Its been a few years since the wife worked for D* but I can tell you that the deal you get is in part up to the rep, as evidenced here by the different deals everyone gets offered.

Retention's job is to limit customer churn with the least costly method they can. If they don't see your account as particularly valuable, payment history as good to excellent, and you aren't nice, well, you get what you get.

All the cute signs you see on the internet about attitude affecting price, nothing is more true than that when dealing with D* and trying to get a deal. Being angry argumentative and comparing to a deal you saw X get online are good ways to get a rep to just shut down. No matter what though, the deal you get will be limited by what promotions they have available for the reps in the system, and by what the rep is willing to do for you.

Our last deal of $0 for Genie installed, with new LNB/SWiM16/CCK is the simplest proof these techniques can work.


I can confirm that all of the above is true!

A conversation with a CSR last night netted me a $0 upgrade to an HR34/Whole home/Cinema kit upgrade with a $30 bill credit for 12 months!
There is no dark side of the moon really - as a matter of fact, it's all dark

#29 OFFLINE   Bill Broderick

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Posted 17 January 2013 - 12:02 PM

hate power bricks


I agree with you when the brick is at the plug, and ends up blocking other outlets. But that's not the case with the HR-44 power cord. The brick is in the middle of the cord. So, I have no problem with it.

To deal with bricks that are at the plug, I've bought a bunch of 1ft extension cords, which allows me to move the bricks away from the outlets on the power strip or UPS.

#30 OFFLINE   O2BRich

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Posted 17 January 2013 - 12:25 PM

What are the monthly charges for a Genie setup.
Do you pay a lease fee for each C-31 like it was a normal receiver etc?

Just wondering if it would pay to replace my 4 DVR's with a HR34 and 3 C-31's.
Bruce
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HR21-100 via HDMI - 60" Sony Bravia 3
HR20-700 via HDMI - 55" Samsung
HR22-100 via HDMI - 37" Toshiba
HR22-100 via HDMI - 32" Sylvania
Slimline 5, SWiM 8, Whole Home over Ethernet.

#31 OFFLINE   RAD

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Posted 17 January 2013 - 12:27 PM

What are the monthly charges for a Genie setup.
Do you pay a lease fee for each C-31 like it was a normal receiver etc?

Just wondering if it would pay to replace my 4 DVR's with a HR34 and 3 C-31's.


Monthly mirroring/receiver charges are exactly the same $6/month with the first box on the account credited back the $6. So you're paying $18/month now and would still pay that $18/month for the three C31's.

See post My Setup for configuration info.


#32 OFFLINE   O2BRich

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Posted 17 January 2013 - 03:15 PM

Monthly mirroring/receiver charges are exactly the same $6/month with the first box on the account credited back the $6. So you're paying $18/month now and would still pay that $18/month for the three C31's.


Bummer:mad:

No reason to upgrade right now then as I get 8 tuners with my current deployment at the same price. :D
Bruce
Direc TV Customer since 11/98

HR21-100 via HDMI - 60" Sony Bravia 3
HR20-700 via HDMI - 55" Samsung
HR22-100 via HDMI - 37" Toshiba
HR22-100 via HDMI - 32" Sylvania
Slimline 5, SWiM 8, Whole Home over Ethernet.

#33 OFFLINE   tivoreno

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Posted 17 January 2013 - 07:10 PM

A conversation with a CSR last night netted me a $0 upgrade to an HR34/Whole home/Cinema kit upgrade with a $30 bill credit for 12 months!

Similar conversation yesterday got me HR34/C31/Cinema Kit for $50 with a $20/mo/12mo credit. Installation is tomorrow.

Question: I am currently paying the whole home DVR $3 fee. Will that continue with Genie?

#34 OFFLINE   rahlquist

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Posted 17 January 2013 - 11:19 PM

Similar conversation yesterday got me HR34/C31/Cinema Kit for $50 with a $20/mo/12mo credit. Installation is tomorrow.

Question: I am currently paying the whole home DVR $3 fee. Will that continue with Genie?


Yes as long as you are keeping whole home.

#35 OFFLINE   rahlquist

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Posted 17 January 2013 - 11:21 PM

Bummer:mad:

No reason to upgrade right now then as I get 8 tuners with my current deployment at the same price. :D


Depends how you look at it. For $0 I got rid of an R16 and went from 6 usable tuners in the house to 9. The only cost increase was to add whole home $3/mo because I hadnt been running it before.

#36 OFFLINE   O2BRich

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Posted 18 January 2013 - 10:41 AM

Depends how you look at it. For $0 I got rid of an R16 and went from 6 usable tuners in the house to 9. The only cost increase was to add whole home $3/mo because I hadnt been running it before.


Hmmmm. Good point :sure:
Bruce
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HR21-100 via HDMI - 60" Sony Bravia 3
HR20-700 via HDMI - 55" Samsung
HR22-100 via HDMI - 37" Toshiba
HR22-100 via HDMI - 32" Sylvania
Slimline 5, SWiM 8, Whole Home over Ethernet.

#37 OFFLINE   pfp

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Posted 18 January 2013 - 11:04 AM

HDDVR, with 2 tuners and additional storage space - $6/mo
RVU clinet - $6/mo

Why go with the RVU client?
I do, I offer a complete and utter retraction. The imputation was totally without basis in fact, and was in no way fair comment, and was motivated purely by malice, and I deeply regret any distress that my comments may have caused you, or your family, and I hereby undertake not to repeat any such slander at any time in the future.

#38 OFFLINE   dpeters11

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Posted 18 January 2013 - 11:49 AM

Small box, no hard drive clatter, yet can still trickplay.

#39 OFFLINE   RAD

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Posted 18 January 2013 - 12:30 PM

Other reasons, less power draw, CID if phone line connected to HR34, access to AM21/OTA channels if connected to HR34, Genie recommendations, centralized ToDo/Series Link management are a few that come to my mind.

See post My Setup for configuration info.


#40 OFFLINE   cnr1089

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Posted 18 January 2013 - 03:38 PM

I am at such a loss on what I am going to do. I have been looking at the Hopper ever since CES and it is starting to look real interesting. I have been a DTV customer for 10 years and have been off contract for 4-5 years. I was thinking of the HR44, but not sure I can wait, the Hopper does look pretty nice (and we record 70% of our stuff from local channels).

Anyway, I called to cancel, and they offered me Genie+C31 for $49 plus $20 off my bill for the next year. To me, getting a HR34, with the HR44 around the corner seems like a waste, and the some of the concepts of the hopper are pretty neat. The Dish interface, however, kind of rubs me the right way.

I am not fishing here, I really am at a standstill (I called Direct tv to really cancel, or at least have them try and make me pay $300 for the Genie, in which case I would have had no problem going to Dish)....

#41 OFFLINE   joshjr

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Posted 18 January 2013 - 03:41 PM

I am at such a loss on what I am going to do. I have been looking at the Hopper ever since CES and it is starting to look real interesting. I have been a DTV customer for 10 years and have been off contract for 4-5 years. I was thinking of the HR44, but not sure I can wait, the Hopper does look pretty nice (and we record 70% of our stuff from local channels).

Anyway, I called to cancel, and they offered me Genie+C31 for $49 plus $20 off my bill for the next year. To me, getting a HR34, with the HR44 around the corner seems like a waste, and the some of the concepts of the hopper are pretty neat. The Dish interface, however, kind of rubs me the right way.

I am not fishing here, I really am at a standstill (I called Direct tv to really cancel, or at least have them try and make me pay $300 for the Genie, in which case I would have had no problem going to Dish)....


I guess the Hopper is for some people. I like having 5 tuners at my discretion and not someone elses. Not to mention isnt there a cap on how long the local channels recordings are available as well? Seems like a waste of a 2TB drive if they are gonna limit those local recordings. The HR44 is not going to be that much different to justify not get a HR34. In no way shape or form would I jump ship. What else would you gain? Are there HD channels Dish has that you want or would you save money? If so great. If not, you might reconsider.

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#42 OFFLINE   shaneman

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Posted 18 January 2013 - 03:48 PM

Just got off the phone. Upgraded my HR20-700 to HR34. 100% free, no begging, no pleading, no threatening to leave. I was out of contract. Been with DTV 10+ years. No recent discounts. Easy!

#43 OFFLINE   RAD

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Posted 18 January 2013 - 03:54 PM

crn1089, IMHO unless you're spending your time in the guide and playlist vs. watching programming the HR34 is fine. Even then the HR34's speed is just a tad slower then the HR24 at times, other times it's faster. So DIRECTV's willing to basicvally give you a HR34+C31 and $191 dollars in credits sounds like a good deal to me.

See post My Setup for configuration info.


#44 OFFLINE   cnr1089

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Posted 18 January 2013 - 04:03 PM

Ok, so they are trying to get me to keep my current DVRs, and for me, I like the idea of a single point for all my recordings, other then “more tuners” (and my opinion, less centralization), why should I keep my old DVRs instead of getting a C31 for my two other TVs (I have 2 DVRs, I am going to replace with 1 Genie, 2 C31s, because I am going to add a tv)? I realize this is a debate here, but just trying to understand.

Your right though, I prefer Direct TV, since I am not paying much out of pocket to upgrade, why not....The CSR seemed to imply that I was downgrading by replacing my DVRs (and she tried to convince me I could set up recordings in a centralized fashion from my current DVRs, I cannot)....

The whole built-in sling sounds nice though (I work from home, and to stream to my iPad sounds nice). The CSR said that I would get that with the Cinema Connection kit, which is required for the Genie, can I really access (in real time) live and recorded stuff from my iPad?

#45 OFFLINE   Red Orc

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Posted 18 January 2013 - 04:11 PM

I asked a couple of weeks ago and I was told $300.

#46 OFFLINE   RAD

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Posted 18 January 2013 - 04:22 PM

Ok, so they are trying to get me to keep my current DVRs, and for me, I like the idea of a single point for all my recordings, other then “more tuners” (and my opinion, less centralization), why should I keep my old DVRs instead of getting a C31 for my two other TVs (I have 2 DVRs, I am going to replace with 1 Genie, 2 C31s, because I am going to add a tv)? I realize this is a debate here, but just trying to understand.

Your right though, I prefer Direct TV, since I am not paying much out of pocket to upgrade, why not....The CSR seemed to imply that I was downgrading by replacing my DVRs (and she tried to convince me I could set up recordings in a centralized fashion from my current DVRs, I cannot)....

The whole built-in sling sounds nice though (I work from home, and to stream to my iPad sounds nice). The CSR said that I would get that with the Cinema Connection kit, which is required for the Genie, can I really access (in real time) live and recorded stuff from my iPad?


If you can handle managing all your series links now spread out then why not keep the two existing DVR's. If one of these locations is a bedroom I'd consider the C31 mainly because it's silent.

As for streaming don't forget that DIRECTV does stream a bunch of channels now using your Internet connection. If you want Sling you can always get one and connect it to a DIRECTV receiver. Remember if you go with the Hopper that when streaming a live channel that takes one of the three tuners in the box.

See post My Setup for configuration info.


#47 OFFLINE   cnr1089

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Posted 18 January 2013 - 04:29 PM

If you can handle managing all your series links now spread out then why not keep the two existing DVR's. If one of these locations is a bedroom I'd consider the C31 mainly because it's silent.

As for streaming don't forget that DIRECTV does stream a bunch of channels now using your Internet connection. If you want Sling you can always get one and connect it to a DIRECTV receiver. Remember if you go with the Hopper that when streaming a live channel that takes one of the three tuners in the box.



The whole reason I want the Genie is to not have to manage between multiple DVRs. I hate doing that now with our two DVRs. The next advantage is we are adding a 3rd TV (which we also don’t want to have to manage).

Oh, the CSR was trying to convince me to keep a non DVR (non C31) as one of my clients, as it can have its own live buffer. Is there any downside of that when connected to a Genie?

#48 OFFLINE   RAD

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Posted 18 January 2013 - 05:15 PM

The whole reason I want the Genie is to not have to manage between multiple DVRs. I hate doing that now with our two DVRs. The next advantage is we are adding a 3rd TV (which we also don’t want to have to manage).

Oh, the CSR was trying to convince me to keep a non DVR (non C31) as one of my clients, as it can have its own live buffer. Is there any downside of that when connected to a Genie?


If you're used to how WHDVR works now there is no change with a HR34 in the mix.

See post My Setup for configuration info.


#49 OFFLINE   cnr1089

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Posted 18 January 2013 - 05:38 PM

If you're used to how WHDVR works now there is no change with a HR34 in the mix.


Your right, right now I have "Whole Home" now, but a unified recording list with a pool of tuners is a big difference in the way we record shows. Now we balance between 2 dvrs, have conflicts upstairs, run downstairs and schedule (we can schedule from our phones, but have no control over priority, etc).

#50 OFFLINE   dpeters11

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Posted 18 January 2013 - 05:46 PM

I switched to a 34 and receiver partly for the same reason. I generally had various channels assigned to a DVR, but like not having to deal with that.




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