Posted 07 February 2013 - 04:10 PM
Current system is;
SWM 5 lnb Dish W/Built in Mulitswitch
Whole Home over Ethernet
Called today (cancel, cancel) to see about upgrading the H24 to a DVR because it doesn’t do Pandora. CSR informed me that is was available on the H24, had her check to be sure, she came back and confirmed that is was not. At this point I knew I was in trouble.
Then asked about the cost to upgrade to a DVR, first quote was $99 + $49 install, I said that was more than I wanted to spend. Plus no guarantee what DVR I would get!
Then asked about the new Genie and she said it didn’t do Pandora, not looking good at this point. Had her check again and she said yes it does, there must have been an upgrade, so $250 + $49 install for that. Still said that was to much.
Final offer was no cost for a DVR (self install) but no guarantee what DVR I would get.
Or $99, including install, for a Genie, I said that was to much and asked if there was something better she could do since we have been a customer since 1997. That was it, she could not do any better.
Didn’t even get into the need to replace the existing lnb with a 4 wire lnb and adding a SWM 16 mulitswitch (9 turners total).
Thanked her for her time and said I would have to think about it.
Looks like I’ll be calling again in a couple of days.