I had the 500 GB DVR, which says it holds up to 165 hrs of HD.
The HR24 [I had twins at the time] with its 500 GB is up to 100 hrs.
The Genie is up to 200 hrs.
U-Who CSRs turned out to take many times/calls and hours on end to get something resolved.
"To be fair" DirecTV's CSRs can be troublesome too, "hell" most of my calls to any company's CSRs of late is a PITA.
Oh yeah I totally get that, I worked retail for 10 years so I know how protocols are and that some are allowed to be empowered to do things, I just think its crap when they say there is "nothing they can do"...I worked in an environment where I was empowered to make my customers happy. I know there is always "something they can do"...but I hate having to be rude or pushy for it, I show some displeasure but still get nothing, so their loss.
I'm wondering what its going to be like when I call to cancel both my Internet and TV based on their abilities to unresolve my customer service issues of hardware. I wasn't asking for equipment they don't have...wasn't really comparing theirs to the competitions, just wanted something newer than what I have. I work in IT, I understand technology advances even if theirs is slower than others, I want a service that will at least allow me to purchase and upgrade (such as DirecTV would do). I'll probably be hitting that when the HR-44 comes out, but I guess I"ll just have to be happy with the HR-34 for a while.
Anyway, AT&T's unwillingness to allow me to upgrade the DVR or the RG did not sit well with me. I was told I could always add a 3rd party wireless router to get Wireless N...thanks. Cox's new modem has wireless N, so I got two things I wanted by moving to Cox; faster download speeds and a newer/modern modem, and all I wanted from AT&T was the newer equipment. So they failed there.
All I wanted from AT&T as far as DVR was concerned was their VIP2250 (500GBs), to give me some more time to decide on DirecTV, well they "couldn't" give me that so now I get better TV service and equipment. Fail again.
So today is like a Win/Win for me, I broke up a bundle with AT&T, and got two of the best services available to me. I feel pretty good.