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How do I get a new receiver from DTV?
Posted 17 January 2013 - 04:02 PM
I called Direct, asking for my older receivers to be upgraded, only to be told that I will have to pay for new receivers at a cost of about $100 each. I refused and figured I'd just have to live with it. But then I found this forum and now I'm aggravated and want new ones. Just called them again and was told they would upgrade but there was no guarantee that I would get an HR24 or anything new, for that matter and might end up with new HR21's. Seriously?
By the way, I checked and we are leasing the equipment.
Can anyone offer any advice on how to deal with this? I even threatened switching my business to Dish. They could've cared less.
Posted 17 January 2013 - 04:22 PM
As you read posts claiming that OTA/ATSC is not important, remember that you are at the mercy of the individual stations and their negotiation status with DirecTV (not to mention missing out on subchannels). And these negotiations are not "one and done" but will come up every once in a while--and at that point you can lose your stations completely if there is an impasse.
Posted 17 January 2013 - 05:10 PM
You can refuse install, but I would talk to the installer before he gets there, so that if he doesn't have any 24s on the truck, it can be canceled before he comes.