Posted 23 January 2013 - 09:04 PM
I've dealt with them twice in the past year (my only two times dealing with DirecTV.) The first was when I was having problems with my nomad not transcoding certain shows. Automatically sent to Case Management.
Second time was when I had a 2nd DVR fail in three months (both of them years old and both were received as refurbished units). Automatically routed to Case Management.
I didn't go through any hoops; didn't demand to have my situation elevated.
Seemed to me that they have a procedure in place as when to send someone to Case Management
Is it a well established procedure?
LR: HR34-700, H24-200, Fios DVR, BD350 Blu Ray, Roku Netflix Player, Chromecast, Sony 65w850 TV
BR: HR21-200, Viso 32LX, DB350 Blu Ray
Dish: Slimline, SWM8