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DirecTV is EVIL


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262 replies to this topic

#26 OFFLINE   Laxguy

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Posted 20 January 2013 - 12:52 PM

As TANK said above, to bad you didn't find 'us' earlier. It looks like at least two of your email addresses where you sent this are wrong. Ellen's office, by all accounts, is very responsive and from what I've read, they do respond to all issues. Good luck.


And when one spams a company, one is less likely to get a response.
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#27 OFFLINE   Laxguy

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Posted 20 January 2013 - 12:55 PM

Almost amusing. I wrote my previous post without seeing your list of rejected e-mails. Looks like DIRECTV® may have an auto rejector set up for such multiple "cross posts"....

Did you really expect several members of management to deal with your situation?
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#28 OFFLINE   trh

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Posted 20 January 2013 - 12:55 PM

Bounceback's on every email address


Recipient address: ellen.filpiak@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 ellen.filpiak@directv.com: Recipient address rejected: Access Denied


So everyone you sent was rejected?

I see the problem with Ellen's (which BTW, isn't the same address you listed above). Should be: ellen.filipiak@directv.com (you left out an 'i' between the 'l' and 'p').

#29 OFFLINE   Mike Bertelson

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Posted 20 January 2013 - 12:58 PM

Bounceback's on every email address



<snip>

Part of the problem is those are very old email adresses. For example, Chase Carey left DIRECTV in 2009. I don't know but I'll bet most or all of them are no longer valid.

Mike

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#30 OFFLINE   HinterXGames

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Posted 20 January 2013 - 01:05 PM

To the OP, I really am sorry to hear about your experience. I won't comment further on that, as all of the details aren't available. Good luck in your future services.

#31 OFFLINE   Laxguy

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Posted 20 January 2013 - 01:12 PM

Part of the problem is those are very old email adresses. For example, Chase Carey left DIRECTV in 2009. I don't know but I'll bet most or all of them are no longer valid.

Mike


I think the more important point is one doesn't spam the upper management of a company; it's counter-productive.
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#32 OFFLINE   harsh

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Posted 20 January 2013 - 01:25 PM

I think the more important point is one doesn't spam the upper management of a company; it's counter-productive.

If someone thinks they have a grievance, how should they go about voicing it?

Social Media (Facebook, Twitter, Google+, Youtube)?

BBB?

Consumer Reports?

DSL Reports?
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#33 OFFLINE   Davenlr

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Posted 20 January 2013 - 01:36 PM

OP, since none of your emails went through, I would consider rewriting your letter, be civil, leave out the social media threats, explain your problem, put in what you think the solution should be, and send it to the address listed above for ellen.filpiak@directv.com.

I have never heard of anyone waiting more than two days for a response.

See how they handle your issue, and post back with the results.

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#34 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 01:36 PM

Exactly, I don't want to SPAM their management, they do have other things to worry about than just me. But what am I to do if I am not getting a response from customer service or escalations support I am not sure what else to do.

#35 OFFLINE   spartanstew

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Posted 20 January 2013 - 01:39 PM

You did get a response. They told you there was nothing they could do to remove the ETF. At that point, you had a choice to make and you made it. Case closed. Start enjoying your new provider and move on.

I'm sure Directv can't wait to get their hands on your unit.

 
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#36 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 01:44 PM

In a normal situation if I just decided I did not want my service for whatever reason, I can understand paying a cancellation fee. I would be more than happy to in that instance. However in this case I do not feel that I ever got the service for which I signed up for or was promised, hence me disputing the ETF.

#37 OFFLINE   spartanstew

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Posted 20 January 2013 - 01:49 PM

Or maybe you misunderstood what you signed up for.

Either way, you were told you'd have to pay an ETF and with that information, decided to cancel anyway.

Maybe something will come of it for you, but if I were D*, I wouldn't give you anything. You're simply a former customer now.

I'm sure Directv can't wait to get their hands on your unit.

 
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#38 OFFLINE   Hoosier205

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Posted 20 January 2013 - 01:54 PM

In a normal situation if I just decided I did not want my service for whatever reason, I can understand paying a cancellation fee. I would be more than happy to in that instance. However in this case I do not feel that I ever got the service for which I signed up for or was promised, hence me disputing the ETF.


Promised? That rate was never guaranteed to you for two years.
DTV = Digital Television

#39 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 02:01 PM

Actually since we were returning DirecTV customers, they were having a loyalty program offer and giving me a gift card = rebates for canceling other service and returning to them. The rebates paid for any fees associated with the other providers to cancel. As a thank you, it was a 2 year price lock guarantee.

#40 OFFLINE   Hoosier205

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Posted 20 January 2013 - 02:04 PM

Actually since we were returning DirecTV customers, they were having a loyalty program offer and giving me a gift card = rebates for canceling other service and returning to them. The rebates paid for any fees associated with the other providers to cancel. As a thank you, it was a 2 year price lock guarantee.


You failed to pay attention to what you were agreeing to. Good luck with your new provider. You didn't come here for help. You came to tell your are avoiding taking responsibility for your own errors and have decided to spam random email accounts in an effort to defer blame.

You should pay the fee that you are responsible for and move on.

Edited by Hoosier205, 20 January 2013 - 02:09 PM.

DTV = Digital Television

#41 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 02:25 PM

I love how you automatically side with the corporate giant and assume that I am clearly wrong in what I agreed to. DirecTV could in no way be at fault according to you....you obviously have not seen the vast myriad of internet postings referring to the exact same situation that I am in. I have a legitimate grievance and DirecTV can SEE the original contract that I signed up for, they agree with me, state that they are going to change it, don't end up changing it to rectify their mistakes, and I have to call them back again the next month. I was told to post here because DirecTV often times monitors this site and maybe I could get some help that way.

#42 OFFLINE   Brubear

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Posted 20 January 2013 - 02:27 PM

If the Office of the President gets involved they will pull the call and verify that the offer made was not misrepresented. I believe all sales calls are kept, as well as the secondary verification that occurs when an upgrade offer is placed. Not only does the caller speak with the person who placed the order, they go to a 3rd party who verifies - on that call - what the account holder agreed to, and what they are getting.
The current offer on a mover's upgrade (and the one likely given the poster) is 3 months of comped advanced services + 3 months free premium channels. DirecTV does not, and have not had, locked in 2 year rates. Section 1D of the customer service agreement states specifically that they may change rates at any time based on various external pressures.
My opinion is that it is a regrettable miscommunication, and options may exist for the op if Ms Filipiak gets involved, but I strongly suspect that once the calls are pulled, the accuracy of the original order will be verified.

my comments and opinions are my own and do not suggest endorsement by my employer


#43 OFFLINE   Hoosier205

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Posted 20 January 2013 - 02:29 PM

...and assume that I am clearly wrong in what I agreed to.

You are.

I was told to post here because DirecTV often times monitors this site and maybe I could get some help that way.

They don't.

Pay the ETF you are responsible for or allow it to go to collections. Hopefully they will be able to recover something.
DTV = Digital Television

#44 OFFLINE   Hoosier205

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Posted 20 January 2013 - 02:31 PM

If the Office of the President gets involved they will pull the call and verify that the offer made was not misrepresented. I believe all sales calls are kept, as well as the secondary verification that occurs when an upgrade offer is placed. Not only does the caller speak with the person who placed the order, they go to a 3rd party who verifies - on that call - what the account holder agreed to, and what they are getting.
The current offer on a mover's upgrade (and the one likely given the poster) is 3 months of comped advanced services + 3 months free premium channels. DirecTV does not, and have not had, locked in 2 year rates. Section 1D of the customer service agreement states specifically that they may change rates at any time based on various external pressures.
My opinion is that it is a regrettable miscommunication, and options may exist for the op if Ms Filipiak gets involved, but I strongly suspect that once the calls are pulled, the accuracy of the original order will be verified.


+1

I am all for companies being held accountable and honoring their own agreements. I am also tired of hearing about consumers not being held to some reasonable standard as well.
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#45 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 03:20 PM

See this is what I don't get from all of you. DirecTV agrees with me. They see the notes in my account. They realize I have an issue with the account. They admit that there is an issue with their system. They attempt to rectify the situation. The next month the same situation arises again. Their billing system is having issues. I DO NOT WANT TO SPEND 2 HOURS ON THE PHONE EACH MONTH TO FIX THE ISSUE. I have spoken with 3 different account mangers not front line support. All of them state that they see the credits that should have been applied and are not being correctly applied. All of them agree that I should have a lower bill. At what point do I as a consumer get to say enough is enough. Evidently never according to each and every one of you. I should just keep bending over and taking it. I am being penalized because they do not care enough to fix the issues with their system. All they have to do is honor their agreement. Fix the system and I would happily stay a customer. They do have the best digital signal out there. They can all see the notes in the account. EACH AND EVERY ONE OF YOU WOULD DO THE EXACT SAME THING I AM DOING. It is always easy to respond the way each and everyone of you have when it is someone else's money. You automatically assume that I am wrong and corporations can do no evil.

#46 OFFLINE   Davenlr

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Posted 20 January 2013 - 03:30 PM

You automatically assume that I am wrong and corporations can do no evil.


See what response you get from Ellen Filpiak at the correct email provided, and ignore the people who are not trying to be constructive.

Im not seeing their responses because I have them blocked. There are those people who arent helpful, and just try to stir up crap in every thread that doesnt kiss Directv's butt.

Most people on this forum are quite helpful. If it gets out of control, just go to private messages with those you deem are trying to help.

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#47 OFFLINE   CCarncross

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Posted 20 January 2013 - 03:36 PM

IMO, Directv has the best digital signal out there, on that I will agree with you. But they are in no way the cheapest service out there. I am willing to pay more for what I feel is the best quality service for me. You want a deal, I suggest you go to Dish. Noone gets a 2-year full price break, and as you can see most people do not believe your whole story because most have been here long enough to smell something just doesnt seem right about your story. Decide to pay the actual going rate for your package, or cancel, its your choice.

#48 OFFLINE   damondlt

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Posted 20 January 2013 - 03:38 PM

Directv does do price locks by the way, But the loophole is its only on your basepack.

I just thought I'd put that out there cause I saw a few post saying Directv doesn't do that.

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#49 OFFLINE   damondlt

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Posted 20 January 2013 - 03:40 PM

You are.

They don't.

Pay the ETF you are responsible for or allow it to go to collections. Hopefully they will be able to recover something.

:hurah:

I think Directv will be OK!!:rolleyes::hurah::hurah:

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#50 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 03:45 PM

http://www.techbarga...Item.cfm/293269

This is my proof. I signed up for DirecTV 2 year price lock from this website. I clicked on the link and chose my package and was able to lock in my price for 2 years. By allowing resellers of their service DirecTV is obligated to follow though with the terms of the agreement.




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