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Guest Message by DevFuse

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DirecTV is EVIL


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262 replies to this topic

#21 OFFLINE   HinterXGames

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Posted 20 January 2013 - 12:21 PM

Actually, you can buy Sunday Ticket. It's not included in new customer offers at the moment, but the ST Max (not base) is currently available to add for the 2013 season. It's for customers who would like to pay it off earlier in the year for the upcoming season and not wait until the fall.
--
EDIT: Oh, nevermind 242424. I see what you were doing there. Ignore my post.

Edited by HinterXGames, 20 January 2013 - 01:04 PM.


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#22 OFFLINE   Laxguy

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Posted 20 January 2013 - 12:25 PM

To Whom It May Concern,

If by sharing my story with the public I can convince just 10 people to not sign up for your service, then the cancelation fee will have been well worth it.
Sincerely,
A very disgusted formerly happy DirecTV subscriber


Wow. Not only disgruntled, but vindictive.

Adios.
"Laxguy" means a guy who loves lacrosse.

#23 OFFLINE   Mike Bertelson

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Posted 20 January 2013 - 12:26 PM

Okay everyone, be constrictive and civil or don't post.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#24 OFFLINE   trh

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Posted 20 January 2013 - 12:47 PM

As TANK said above, to bad you didn't find 'us' earlier. It looks like at least two of your email addresses where you sent this are wrong. Ellen's office, by all accounts, is very responsive and from what I've read, they do respond to all issues. Good luck.

#25 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 12:50 PM

Bounceback's on every email address



Recipient address: ellen.filpiak@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 ellen.filpiak@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.236|61089|216.32.180.22|25)
Recipient address: bbchurchhill@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 bbchurchhill@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
Recipient address: bruce.churchhill@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 bruce.churchhill@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
Recipient address: chase.carey@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 chase.carey@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
Recipient address: dlsadlouskos@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 dlsadlouskos@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
Recipient address: john.murphy@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 john.murphy@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
Recipient address: michael.johnson@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 michael.johnson@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)
Recipient address: ptdoyle@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 ptdoyle@directv.com: Recipient address rejected: Access Denied
Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.237|50184|216.32.180.22|25)

#26 OFFLINE   Laxguy

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Posted 20 January 2013 - 12:52 PM

As TANK said above, to bad you didn't find 'us' earlier. It looks like at least two of your email addresses where you sent this are wrong. Ellen's office, by all accounts, is very responsive and from what I've read, they do respond to all issues. Good luck.


And when one spams a company, one is less likely to get a response.
"Laxguy" means a guy who loves lacrosse.

#27 OFFLINE   Laxguy

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Posted 20 January 2013 - 12:55 PM

Almost amusing. I wrote my previous post without seeing your list of rejected e-mails. Looks like DIRECTV® may have an auto rejector set up for such multiple "cross posts"....

Did you really expect several members of management to deal with your situation?
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#28 OFFLINE   trh

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Posted 20 January 2013 - 12:55 PM

Bounceback's on every email address


Recipient address: ellen.filpiak@directv.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.4.1 ellen.filpiak@directv.com: Recipient address rejected: Access Denied


So everyone you sent was rejected?

I see the problem with Ellen's (which BTW, isn't the same address you listed above). Should be: ellen.filipiak@directv.com (you left out an 'i' between the 'l' and 'p').

#29 OFFLINE   Mike Bertelson

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Posted 20 January 2013 - 12:58 PM

Bounceback's on every email address



<snip>

Part of the problem is those are very old email adresses. For example, Chase Carey left DIRECTV in 2009. I don't know but I'll bet most or all of them are no longer valid.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#30 OFFLINE   HinterXGames

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Posted 20 January 2013 - 01:05 PM

To the OP, I really am sorry to hear about your experience. I won't comment further on that, as all of the details aren't available. Good luck in your future services.

#31 OFFLINE   Laxguy

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Posted 20 January 2013 - 01:12 PM

Part of the problem is those are very old email adresses. For example, Chase Carey left DIRECTV in 2009. I don't know but I'll bet most or all of them are no longer valid.

Mike


I think the more important point is one doesn't spam the upper management of a company; it's counter-productive.
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#32 OFFLINE   harsh

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Posted 20 January 2013 - 01:25 PM

I think the more important point is one doesn't spam the upper management of a company; it's counter-productive.

If someone thinks they have a grievance, how should they go about voicing it?

Social Media (Facebook, Twitter, Google+, Youtube)?

BBB?

Consumer Reports?

DSL Reports?

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#33 OFFLINE   Davenlr

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Posted 20 January 2013 - 01:36 PM

OP, since none of your emails went through, I would consider rewriting your letter, be civil, leave out the social media threats, explain your problem, put in what you think the solution should be, and send it to the address listed above for ellen.filpiak@directv.com.

I have never heard of anyone waiting more than two days for a response.

See how they handle your issue, and post back with the results.

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#34 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 01:36 PM

Exactly, I don't want to SPAM their management, they do have other things to worry about than just me. But what am I to do if I am not getting a response from customer service or escalations support I am not sure what else to do.

#35 OFFLINE   spartanstew

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Posted 20 January 2013 - 01:39 PM

You did get a response. They told you there was nothing they could do to remove the ETF. At that point, you had a choice to make and you made it. Case closed. Start enjoying your new provider and move on.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#36 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 01:44 PM

In a normal situation if I just decided I did not want my service for whatever reason, I can understand paying a cancellation fee. I would be more than happy to in that instance. However in this case I do not feel that I ever got the service for which I signed up for or was promised, hence me disputing the ETF.

#37 OFFLINE   spartanstew

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Posted 20 January 2013 - 01:49 PM

Or maybe you misunderstood what you signed up for.

Either way, you were told you'd have to pay an ETF and with that information, decided to cancel anyway.

Maybe something will come of it for you, but if I were D*, I wouldn't give you anything. You're simply a former customer now.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#38 OFFLINE   Hoosier205

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Posted 20 January 2013 - 01:54 PM

In a normal situation if I just decided I did not want my service for whatever reason, I can understand paying a cancellation fee. I would be more than happy to in that instance. However in this case I do not feel that I ever got the service for which I signed up for or was promised, hence me disputing the ETF.


Promised? That rate was never guaranteed to you for two years.
DTV = Digital Television

#39 OFFLINE   DirecTVSucks

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Posted 20 January 2013 - 02:01 PM

Actually since we were returning DirecTV customers, they were having a loyalty program offer and giving me a gift card = rebates for canceling other service and returning to them. The rebates paid for any fees associated with the other providers to cancel. As a thank you, it was a 2 year price lock guarantee.

#40 OFFLINE   Hoosier205

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Posted 20 January 2013 - 02:04 PM

Actually since we were returning DirecTV customers, they were having a loyalty program offer and giving me a gift card = rebates for canceling other service and returning to them. The rebates paid for any fees associated with the other providers to cancel. As a thank you, it was a 2 year price lock guarantee.


You failed to pay attention to what you were agreeing to. Good luck with your new provider. You didn't come here for help. You came to tell your are avoiding taking responsibility for your own errors and have decided to spam random email accounts in an effort to defer blame.

You should pay the fee that you are responsible for and move on.

Edited by Hoosier205, 20 January 2013 - 02:09 PM.

DTV = Digital Television




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