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DirecTV is EVIL


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262 replies to this topic

#151 OFFLINE   Richierich

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Posted 22 January 2013 - 07:27 PM

Guys ... the topic of the thread is DirecTV. Please discuss your opinion of whether or not DirecTV is evil. Thanks!


Well, I don't think DIRECTV is evil but just a Corporation that has to survive by making a Profit which is what all Corporations do.

You might not agree with all of their Policies but you have the right to go somewhere else!!! :D
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#152 ONLINE   damondlt

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Posted 23 January 2013 - 07:45 AM

You might not agree with all of their Policies but you have the right to go somewhere else!!! :D

yep agree, But the also have the right to leave without anyone ones permission from this thread .
They also have a right to voice their opinion on a service they pay for, just the same as the others who defend Directv at the drop of a hat no matter what.
Below Not Directed at Richierich

It gets to the point where you can't ask for any improvements, or recommend anything out of Directv in DBS talk without the same people over and over blowing smoke up Directv ***. If your happy with what you have , Then keep your fanboy comments to yourself, and let the open minded members take the comments.

I was going to reup my Membership, But I gotta tell you because of fact I can't ask a question or Even ask for an option without a bashing from the same 5 people. I doubt I'm going to.

I would love to help out the Site, But not so the same people can rip the crap out of member for a feaken question.

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#153 OFFLINE   JeffBowser

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Posted 23 January 2013 - 07:50 AM

Nicely said. It sure would be nice if they tightened the front line up so clear, concise, and accurate answers were readily supplied. This is not the case. In my situation they have infuriated me so badly enough times that I will at all costs avoid calling them (thank God for this forum). However, I'm in the unfortunate situation of liking their reliable high quality signal more than any other provider I can choose, so I won't go elsewhere, unless I just cut out pay TV altogether (which remains under consideration).

Well, I don't think DIRECTV is evil but just a Corporation that has to survive by making a Profit which is what all Corporations do.

You might not agree with all of their Policies but you have the right to go somewhere else!!! :D


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#154 OFFLINE   Hoosier205

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Posted 23 January 2013 - 08:13 AM

yep agree, But the also have the right to leave without anyone ones permission from this thread .
They also have a right to voice their opinion on a service they pay for, just the same as the others who defend Directv at the drop of a hat no matter what.
Below Not Directed at Richierich

It gets to the point where you can't ask for any improvements, or recommend anything out of Directv in DBS talk without the same people over and over blowing smoke up Directv ***. If your happy with what you have , Then keep your fanboy comments to yourself, and let the open minded members take the comments.

I was going to reup my Membership, But I gotta tell you because of fact I can't ask a question or Even ask for an option without a bashing from the same 5 people. I doubt I'm going to.

I would love to help out the Site, But not so the same people can rip the crap out of member for a feaken question.


He did not ask for, nor did he require, the permission of anyone in this thread. He had already decided to cancel before creating this thread. No one ever offered or suggested it either. He was simply complaining about a problem he had created for himself. He was accusing DirecTV of being "evil" for following their own well established policies that he agreed to.
DTV = Digital Television

#155 OFFLINE   Richierich

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Posted 23 January 2013 - 09:15 AM

Rude, condescending and confrontational is hardly what this forum should be about. Surprised you think it is truthfully.


I don't think this Forum is about being Rude, or Condescending or Confrontational and I try Never to be Rude or Confrontational but I try to put The Truth out there or the Facts as I know them but without Confronting others because they have their own set of facts and opinions.

In fact just the other day I was dead wrong about something I thought for sure was True and this Forum Member stated the Facts as he knows them and he was Right and I was Wrong so I admitted that I was Wrong and thanked him publicly for straightening me out.

If you are Not Open Minded you can Never Learn Anything. If I think I Know It All then I Will Never Open Myself Up To Learning The Truth when it Presenst itself to me from others.

And I have learned an awful lot here at DBSTALK which is why I keep coming back here.

Some people for what ever reason just Love to Argue and I see it all the time but I avoid those Arguments as I don't have the Time and Energy for them anymore!!! :lol:

It's like Politics and Religion, you will Never convince someone else that they are Wrong about their political or religious views so why expend the energy trying??? :nono2:
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#156 OFFLINE   Jon J

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Posted 23 January 2013 - 09:45 AM

Is DirecTV evil? I don't think so.

Is DirecTV inconsistent? I believe so. If it were otherwise why would customers be advised to continually play "CSR roulette"? It would be heartening to receive the same response to a question but I don't believe it happens often.
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#157 OFFLINE   tonyd79

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Posted 23 January 2013 - 10:51 AM

Is DirecTV evil? I don't think so.

Is DirecTV inconsistent? I believe so. If it were otherwise why would customers be advised to continually play "CSR roulette"? It would be heartening to receive the same response to a question but I don't believe it happens often.


The inconsistency, while played well by roulette players, is maddening. Many CS systems are quite messy but from what I read here (not my personal experience, as I use DirecTV CS sparingly and have had good results), DirecTV's CS experience is messier than most.

It does drive you batty, though, when a otherwise well-run company has bad front line ambassadors. I recently went through a CS nightmare with Amazon, who is usually a very well run company and delivers good value for the dollar. It makes me want to avoid actual conversations with CS folks there and it is understandable why DirecTV customers feel the same.
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#158 ONLINE   damondlt

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Posted 23 January 2013 - 11:39 AM

. He was simply complaining about a problem he had created for himself. He was accusing DirecTV of being "evil" for following their own well established policies that he agreed to.

Exactly my point, You think just cause you say it its fact.

I would love to know what you do for a living.

My guess is what ever it is doesn't involve human contact.:lol:

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#159 OFFLINE   Scott Kocourek

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Posted 23 January 2013 - 11:45 AM

You can usually tell the tone of a thread by the title and first post. The direction this thread took is absolutely no surprise. Often times people come here to complain or vent and they don't always get flamed, I was one of them back a few years ago.

I'm not saying it right but it's the way it goes at times.

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#160 OFFLINE   Hoosier205

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Posted 23 January 2013 - 11:46 AM

Exactly my point, You think just cause you say it its fact.

I would love to know what you do for a living.

My guess is what ever it is doesn't involve human contact.:lol:


...haha. You chose the words, "well established policies" from my post. Please tell me how they are not.
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#161 OFFLINE   billsharpe

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Posted 23 January 2013 - 12:27 PM

Nope. Any post that can even remotely be construed negative is descended on by the same pack of wolves. A quick glance and you'll see it is the same people over and over. Forum is less and less enjoyable.


With the OP using a name like DirecTVSucks and a thread title of DirecTV is EVIL I'd say his original post could easily be construed as negative, even before reading it. :D
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#162 OFFLINE   spartanstew

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Posted 23 January 2013 - 12:46 PM

Often times people come here to complain or vent and they don't always get flamed, I was one of them back a few years ago.


I heard DirecTVSucks might be the next Mod.

I'm sure Directv can't wait to get their hands on your unit.

 
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#163 OFFLINE   Scott Kocourek

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Posted 23 January 2013 - 02:48 PM

I heard DirecTVSucks might be the next Mod.


:lol: That would make for interesting threads and First Looks.

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#164 ONLINE   damondlt

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Posted 23 January 2013 - 03:23 PM

...haha. You chose the words, "well established policies" from my post. Please tell me how they are not.

Because thats your opinion! Its not a proven fact, if it was there would be no complaints about Directvs policies. Which there are tons of complaints.
That can be proven!

I can't give you facts on why I think they aren't Well established policies, Because it would only be my opinion, Just the same as you can't say they are.


Still would love to know what you do for a living?;)

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#165 OFFLINE   jahgreen

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Posted 23 January 2013 - 03:42 PM

email:ellen.filpiak@directv.com

That the address you used?


OP, since none of your emails went through, I would consider rewriting your letter, be civil, leave out the social media threats, explain your problem, put in what you think the solution should be, and send it to the address listed above for ellen.filpiak@directv.com.

I have never heard of anyone waiting more than two days for a response.

See how they handle your issue, and post back with the results.


Perhaps we all should double-check that we have the right email addresses in our contacts for the next person who needs them. It's easy to goof. :) The OP used this address after it was suggested to him.

After reviewing the thread, it's obvious that there was a miscommunication, but I can't be sure whether it was the OP or someone at DirecTV or--as is often the case--both.
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#166 OFFLINE   Hoosier205

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Posted 23 January 2013 - 03:44 PM

Because thats your opinion! Its not a proven fact, if it was there would be no complaints about Directvs policies. Which there are tons of complaints.
That can be proven!

I can't give you facts on why I think they aren't Well established policies, Because it would only be my opinion, Just the same as you can't say they are.

Still would love to know what you do for a living?;)


...I don't think you understand what well established means. That appears to be the issue here.

I am a retired federal employee
DTV = Digital Television

#167 ONLINE   damondlt

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Posted 23 January 2013 - 03:49 PM

...

I am a retired federal employee

That explains everything!

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#168 OFFLINE   goinsleeper

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Posted 23 January 2013 - 03:52 PM

I can't give you facts on why I think they aren't Well established policies, Because it would only be my opinion, Just the same as you can't say they are.


Proving they are well established is easy when they have a set agreement. Is there any policy they have that is opinionated? Usually written in ink means well established, granted that could just be my opinion. :)

#169 OFFLINE   Hoosier205

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Posted 23 January 2013 - 03:56 PM

That explains everything!


Actually, no it doesn't.

Funny how you glossed over the not understanding what well established means part. ;)

The DirecTV polices being discussed are well established. That is not my opinion. That is fact.
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#170 OFFLINE   rmmccann

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Posted 23 January 2013 - 04:18 PM

Because thats your opinion! Its not a proven fact, if it was there would be no complaints about Directvs policies. Which there are tons of complaints.
That can be proven!


I think the crux of the issue here is simple: it doesn't matter if a policy is "well-established" or not, some people can find fault in anything.

DirecTV could've handled this issue completely differently and I'm sure people would find fault in that because someone was given "special treatment" over a self-inflicted problem. You can't please everyone.
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#171 OFFLINE   Richierich

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Posted 23 January 2013 - 04:20 PM

I heard DirecTVSucks might be the next Mod.


Well, at least he would have to change his USERID to his Real Name!!! :lol:
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#172 OFFLINE   trh

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Posted 23 January 2013 - 04:44 PM

I am a retired federal employee

And I had pictured you as Kevin Smith in Live Free or Die Hard. :D

#173 OFFLINE   Hoosier205

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Posted 23 January 2013 - 04:45 PM

And I had pictured you as Kevin Smith in Live Free or Die Hard. :D


Haha. More like Bruce.
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#174 OFFLINE   hjones4841

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Posted 23 January 2013 - 05:01 PM

Just wait until you upgrade your equipment the next time. I started that process in late November. After several hours on the phone, multiple calls to customer retention, a whole bunch of misleading info and out and out lies, I think my bill is straightened out, at least as of an hour ago - after another hour on the phone.

BTW, I have been a continuous customer of DirecTV since September 1995 and have paid every bill well before it was due. Every time I called I was told how they appreciate their long term customers, but every action has been just the opposite.

Their latest screw up was charging me $200 for a DVR that I returned (and have proof that they received) almost a month ago.

Evil is in the eye of the beholder. To me, this kind of disservice was why I left the cable company September, 1995!

This is why I will never sign up for auto bill pay. At least that way I can hold out on payment until the bill is correct.

Also, whenever you contact retention for any type of action, demand to speak to a supervisor. That is what it took for me.

#175 OFFLINE   Richierich

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Posted 23 January 2013 - 05:45 PM

Actually, I am talking to Case Management about an Issue I have been having and they call me almost once a day to see if my Issue has been Resolved.

It has Not Been Resolved so they are Escalating it to an even Higher Level so it will be Interesting to see what happens.
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