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Guest Message by DevFuse

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DirecTV is EVIL


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262 replies to this topic

#161 OFFLINE   billsharpe

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Posted 23 January 2013 - 12:27 PM

Nope. Any post that can even remotely be construed negative is descended on by the same pack of wolves. A quick glance and you'll see it is the same people over and over. Forum is less and less enjoyable.


With the OP using a name like DirecTVSucks and a thread title of DirecTV is EVIL I'd say his original post could easily be construed as negative, even before reading it. :D
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#162 OFFLINE   spartanstew

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Posted 23 January 2013 - 12:46 PM

Often times people come here to complain or vent and they don't always get flamed, I was one of them back a few years ago.


I heard DirecTVSucks might be the next Mod.

I'm sure Directv can't wait to get their hands on your unit.

 
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#163 OFFLINE   Scott Kocourek

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Posted 23 January 2013 - 02:48 PM

I heard DirecTVSucks might be the next Mod.


:lol: That would make for interesting threads and First Looks.

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#164 OFFLINE   damondlt

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Posted 23 January 2013 - 03:23 PM

...haha. You chose the words, "well established policies" from my post. Please tell me how they are not.

Because thats your opinion! Its not a proven fact, if it was there would be no complaints about Directvs policies. Which there are tons of complaints.
That can be proven!

I can't give you facts on why I think they aren't Well established policies, Because it would only be my opinion, Just the same as you can't say they are.


Still would love to know what you do for a living?;)

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#165 OFFLINE   jahgreen

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Posted 23 January 2013 - 03:42 PM

email:ellen.filpiak@directv.com

That the address you used?


OP, since none of your emails went through, I would consider rewriting your letter, be civil, leave out the social media threats, explain your problem, put in what you think the solution should be, and send it to the address listed above for ellen.filpiak@directv.com.

I have never heard of anyone waiting more than two days for a response.

See how they handle your issue, and post back with the results.


Perhaps we all should double-check that we have the right email addresses in our contacts for the next person who needs them. It's easy to goof. :) The OP used this address after it was suggested to him.

After reviewing the thread, it's obvious that there was a miscommunication, but I can't be sure whether it was the OP or someone at DirecTV or--as is often the case--both.
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#166 OFFLINE   Hoosier205

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Posted 23 January 2013 - 03:44 PM

Because thats your opinion! Its not a proven fact, if it was there would be no complaints about Directvs policies. Which there are tons of complaints.
That can be proven!

I can't give you facts on why I think they aren't Well established policies, Because it would only be my opinion, Just the same as you can't say they are.

Still would love to know what you do for a living?;)


...I don't think you understand what well established means. That appears to be the issue here.

I am a retired federal employee
DTV = Digital Television

#167 OFFLINE   damondlt

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Posted 23 January 2013 - 03:49 PM

...

I am a retired federal employee

That explains everything!

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#168 OFFLINE   goinsleeper

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Posted 23 January 2013 - 03:52 PM

I can't give you facts on why I think they aren't Well established policies, Because it would only be my opinion, Just the same as you can't say they are.


Proving they are well established is easy when they have a set agreement. Is there any policy they have that is opinionated? Usually written in ink means well established, granted that could just be my opinion. :)

#169 OFFLINE   Hoosier205

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Posted 23 January 2013 - 03:56 PM

That explains everything!


Actually, no it doesn't.

Funny how you glossed over the not understanding what well established means part. ;)

The DirecTV polices being discussed are well established. That is not my opinion. That is fact.
DTV = Digital Television

#170 OFFLINE   rmmccann

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Posted 23 January 2013 - 04:18 PM

Because thats your opinion! Its not a proven fact, if it was there would be no complaints about Directvs policies. Which there are tons of complaints.
That can be proven!


I think the crux of the issue here is simple: it doesn't matter if a policy is "well-established" or not, some people can find fault in anything.

DirecTV could've handled this issue completely differently and I'm sure people would find fault in that because someone was given "special treatment" over a self-inflicted problem. You can't please everyone.
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#171 OFFLINE   Richierich

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Posted 23 January 2013 - 04:20 PM

I heard DirecTVSucks might be the next Mod.


Well, at least he would have to change his USERID to his Real Name!!! :lol:
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#172 OFFLINE   trh

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Posted 23 January 2013 - 04:44 PM

I am a retired federal employee

And I had pictured you as Kevin Smith in Live Free or Die Hard. :D

#173 OFFLINE   Hoosier205

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Posted 23 January 2013 - 04:45 PM

And I had pictured you as Kevin Smith in Live Free or Die Hard. :D


Haha. More like Bruce.
DTV = Digital Television

#174 OFFLINE   hjones4841

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Posted 23 January 2013 - 05:01 PM

Just wait until you upgrade your equipment the next time. I started that process in late November. After several hours on the phone, multiple calls to customer retention, a whole bunch of misleading info and out and out lies, I think my bill is straightened out, at least as of an hour ago - after another hour on the phone.

BTW, I have been a continuous customer of DirecTV since September 1995 and have paid every bill well before it was due. Every time I called I was told how they appreciate their long term customers, but every action has been just the opposite.

Their latest screw up was charging me $200 for a DVR that I returned (and have proof that they received) almost a month ago.

Evil is in the eye of the beholder. To me, this kind of disservice was why I left the cable company September, 1995!

This is why I will never sign up for auto bill pay. At least that way I can hold out on payment until the bill is correct.

Also, whenever you contact retention for any type of action, demand to speak to a supervisor. That is what it took for me.

#175 OFFLINE   Richierich

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Posted 23 January 2013 - 05:45 PM

Actually, I am talking to Case Management about an Issue I have been having and they call me almost once a day to see if my Issue has been Resolved.

It has Not Been Resolved so they are Escalating it to an even Higher Level so it will be Interesting to see what happens.
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#176 OFFLINE   hjones4841

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Posted 23 January 2013 - 06:12 PM

Actually, I am talking to Case Management about an Issue I have been having and they call me almost once a day to see if my Issue has been Resolved.


Wow, I wish I had your "connections."

#177 OFFLINE   Hoosier205

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Posted 23 January 2013 - 06:41 PM

Wow, I wish I had your "connections."


It doesn't take any special connections.
DTV = Digital Television

#178 OFFLINE   harsh

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Posted 23 January 2013 - 07:16 PM

I’m not sure how you can make the leap from what was posted that the OP is 100% at fault and now it trying to be deceitful to get out of the deal.

Isn't that how the party line works?

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#179 OFFLINE   harsh

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Posted 23 January 2013 - 07:22 PM

You might not agree with all of their Policies but you have the right to go somewhere else!!! :D

You also have the contractually guaranteed right to arbitration if your cause is just and an informal resolution doesn't get you where you think you need to be.

See more in Section 9 (Resolving Disputes) of the DIRECTV Customer Agreement.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#180 OFFLINE   harsh

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Posted 23 January 2013 - 07:27 PM

It doesn't take any special connections.

You usually need to have gone through a number of hoops to get an audience with Case Management. Surely anyone can end up there but it will almost certainly be an extraordinary situation.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK





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