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Guest Message by DevFuse

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Online account problems


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6 replies to this topic

#1 OFFLINE   jimd909

jimd909

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Posted 21 January 2013 - 02:54 PM

I'm trying to add the HD Extra Pack but it is not showing under "Add Premiums". All it shows is what I already have (HBO, Cinemax, Showtime, Starz, NFL Sunday Ticket, etc.). It shows nothing else to add.

If I do a search for extra pack, I see where I can activate it, but when I click it, it gives me the following:

"HD Extra Pack requires HD Access service for $10/month. It will be added to your account once you confirm this selection. HD Extra Pack is free for the first 3 months, and $4.99/mo thereafter."

If I activate it, what will it do to my bill? Will it add $10/month? I already have HD.

I signed up for DirecTV in October and removed HD Extra Pack in December. I want to add it back on.

This is my bill from last month:

12/20 01/19 CHOICE XTRA Monthly 68.99

12/20 01/19 HBO, STARZ!, SHOWTIME, & CINEMAX Monthly 45.00

10/22 01/21 DIRECTV HD EXTRA PACK 3 Months Free 0.00

12/20 01/19 DIRECTV Protection Plan Monthly 5.99

10/20 08/19 NFL SUNDAY TICKET 2012 0.00

10/20 08/19 NFL SUNDAY TICKET MAX 2012 Upgrade 0.00

12/20 01/19 Advanced Receiver Monthly 20.00

12/20 01/19 Additional TV - 1 Client 6.00


Fees

12/21 Regional Sports Fee 3.00

12/21 Additional TV 6.00

12/21 Primary TV 6.00


Adjustments & Credits

12/18 Refer a Friend -10.00 Credit

12/20 01/19 Advanced Receiver 24 Mo Credit w/AutoPay + eBill -10.00 Credit

12/20 01/19 HBO, STARZ!, SHOWTIME, & CINEMAX 3 Months Free HBO/STZ/SHO/MAX -45.00 Credit

12/20 01/19 CHOICE XTRA 24 Mo Instant Rebate: Mos 1-12 -29.00 Credit

12/21 Primary TV Free -6.00 Credit


Taxes

Sales Tax 0.94


AMOUNT DUE $0.00

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#2 ONLINE   jimmie57

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Posted 21 January 2013 - 03:17 PM

It probably will not go away and show up as a charge on the next bill.
Look online tomorrow and see if it changes.

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#3 OFFLINE   Bill Broderick

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Posted 21 January 2013 - 04:23 PM

If you're having problems with the "self service" option, I'd suggest calling them. Since you already have the $20 advanced receiver fee, you do have HD Access (it's part of that package). It sounds like the online program has a bug in it that doesn't recognize that fact.

#4 OFFLINE   The Merg

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Posted 21 January 2013 - 04:53 PM

When did you remove the HD Extra Pack. According to your statement, it is still on your account through today. When did you last try it? You might want to try again tomorrow.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#5 OFFLINE   jimd909

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Posted 22 January 2013 - 09:13 AM

I cancelled it over a week ago. It still is not showing up under add premiums. I got my new statement yesterday and it is not on there.

#6 OFFLINE   jimd909

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Posted 25 January 2013 - 11:38 AM

It seems to be back to normal.

#7 OFFLINE   The Merg

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Posted 25 January 2013 - 11:49 AM

I cancelled it over a week ago. It still is not showing up under add premiums. I got my new statement yesterday and it is not on there.


Yeah, since you had the free package, they usually will leave it active until the free time runs out and then it won't renew. Guessing that is probably what happened with you.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom





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