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Dish to close 300 Blockbuster stores


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64 replies to this topic

#26 OFFLINE   TMan

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Posted 28 January 2013 - 07:24 PM

People do look kind of silly standing out in the cold to use a kiosk, holding up that silly sun flap thing.

You'd think they would find a way to house more of these indoors.
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#27 OFFLINE   Stewart Vernon

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Posted 29 January 2013 - 01:35 PM

People do look kind of silly standing out in the cold to use a kiosk, holding up that silly sun flap thing.

You'd think they would find a way to house more of these indoors.


Housing them indoors means they can only be used when that store (location) is open...

There is a kiosk inside a 24-hr Wal-Mart near me... so that makes sense... but put it inside a non 24-hr store, and people who want movies after normal business hours can't spend their money.

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#28 OFFLINE   TMan

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Posted 29 January 2013 - 02:56 PM

Housing them indoors means they can only be used when that store (location) is open...

There is a kiosk inside a 24-hr Wal-Mart near me... so that makes sense... but put it inside a non 24-hr store, and people who want movies after normal business hours can't spend their money.


Good point. I guess I was mainly thinking of 24-hr convenience stores, but of course they're at McDonald's, etc. which close for a few hours each day.
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#29 OFFLINE   James Long

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Posted 29 January 2013 - 04:59 PM

Space outside of the store may be cheaper than space inside of the store. The store can use the inside space for other companies paying for the space (or for their own use).

The McDonald's locations are a good example ... how much seating would the typical standalone restaurant lose to a rental box? How much do they want to lose? We have some Walgreen's locations nearby where they give up a little sidewalk for a Redbox and can use the space inside the store for their stuff.

It seems to work. At least for Redbox. But they started small at a time when their DVD vending business was an innovation. Anyone else entering the business would be a copycat and would have to do better than Redbox than the established company to get a foothold ... let alone survive.

#30 OFFLINE   DoyleS

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Posted 01 February 2013 - 10:47 AM

The whole Dish Blockbuster Model is actually pretty poor.
Brick and Mortar stores are all closed or closing. The return a mailed DVD and get a free one at the store may sound good but brings no additional revenue and eats up current stock.
The DVD by mail system has a very poor browse feature. Easier to browse on Netflix then do a search for the title on BB. Second problem is that they have no inventory. Too many disks on Very Long Wait. I have several that have been at the top of my list for months. Third problem is that return and new delivery is slow. I can't do better than 1 disk a week at best and all of my disks get returned to a main post office.
The Streaming videos would be ok. the selection is small but the browse function is terrible. If it wasn't for the fact that I subscribe to the HD option, I wouldn't bother with BB.
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#31 OFFLINE   elinsner

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Posted 01 February 2013 - 12:42 PM

The whole Dish Blockbuster Model is actually pretty poor.
Brick and Mortar stores are all closed or closing. The return a mailed DVD and get a free one at the store may sound good but brings no additional revenue and eats up current stock.
The DVD by mail system has a very poor browse feature. Easier to browse on Netflix then do a search for the title on BB. Second problem is that they have no inventory. Too many disks on Very Long Wait. I have several that have been at the top of my list for months. Third problem is that return and new delivery is slow. I can't do better than 1 disk a week at best and all of my disks get returned to a main post office.
The Streaming videos would be ok. the selection is small but the browse function is terrible. If it wasn't for the fact that I subscribe to the HD option, I wouldn't bother with BB.

Same here. I only have it because it includes Blu Ray at no additional cost.

#32 OFFLINE   DoyleS

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Posted 01 February 2013 - 12:45 PM

I have been trying to get Homeland Season 1in Blu Ray for months. A bit frustrating.
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#33 OFFLINE   DoyleS

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Posted 01 February 2013 - 02:44 PM

A nice feature would be to have a counter on your list that tells you how many people are in front of you for disk rentals even if it was only on the first item on your list. At least you could tell whether it was 10 people or 1000. Probably not practical.
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#34 OFFLINE   DoyleS

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Posted 04 February 2013 - 12:32 PM

I finally gave up on getting Homeland from BB as they shipped another DVD from down my list. I ordered the Homeland BluRay disc set from ebay for $25. This is a new unopened set and I noticed that people were easily selling once viewed sets also for $25. I could have got the standard DVD for $10 but really like the crispness of the BluRays. So I will watch it and then sell it. Worst case I figure I may be out of pocket $5. Frustration is over, at least for the time being.
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#35 OFFLINE   Herdfan

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Posted 04 February 2013 - 12:48 PM

My local store survived, but 2 others up the road are to close by April 1.

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#36 OFFLINE   dennispap

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Posted 04 February 2013 - 09:18 PM

Went to mine today to exchange my mailed disc and I saw the "going out of business" signs from blocks away. Had a feeling it was coming. The store is closing march 23rd. At least I turned in my mailer DVD so I will get one mailed out to me tomorrow.

#37 OFFLINE   inazsully

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Posted 04 February 2013 - 10:53 PM

I e-mailed Dish customer support three days ago asking what the problem was with getting DVD's. They never responded. My wife wants to cancel. Not just the BB package, but Dish. She doesn't react well to poor customer service.

#38 OFFLINE   some guy

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Posted 04 February 2013 - 11:24 PM

I e-mailed Dish customer support three days ago asking what the problem was with getting DVD's. They never responded. My wife wants to cancel. Not just the BB package, but Dish. She doesn't react well to poor customer service.


Do they never arrive? Do you have a different bill to address than your physical address?

#39 OFFLINE   DoyleS

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Posted 05 February 2013 - 11:16 AM

My theory is that the mail DVD service is not profitable. $10/month from the HD subscribers has to support the HD channels in the package as well as all of the handling and mailing costs of the DVD rentals as well as purchase of new DVDs. Popular films like Looper, Flight and other hot new releases immediately get classified as Very Long Wait. The problem for Dish is that this will lead to customer frustration. Everytime you return a movie and the top movie on your list does not get sent, you are reminded of the fact that the movie you really wanted did not get sent.

My bill just jumped $10 for the new price increase and so once again I will go through the channel list to see if I really want all of the channels in the top 200 or whether 120 is adequate. DVR and multiple receivers and HD will be kept but the necessary channels are going to be in question. I started with Top 250 and then realized I wasn't watching any of those movie channels and so I went to 200 and haven't missed them.
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#40 OFFLINE   inazsully

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Posted 05 February 2013 - 12:40 PM

Do they never arrive? Do you have a different bill to address than your physical address?

No changes at all on my end. I've been getting BBHome since it's inception. I've had dozens and dozens of movies delivered. Just none in the last 3 or 4 weeks.

#41 OFFLINE   BqWUDUDj

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Posted 05 February 2013 - 01:22 PM

Have you tried calling Blockbuster directly instead of going through Dish?

1-866-692-2789

I had a problem a year ago with broken discs and Dish could not help at all. In fact I got penalized for calling them and pushing to get assistance. The lady at BlockBuster recognized the issue and helped me resolve it. Here's the key post:

http://www.dbstalk.c...595#post2937595

#42 OFFLINE   DaveM

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Posted 05 February 2013 - 02:57 PM

No changes at all on my end. I've been getting BBHome since it's inception. I've had dozens and dozens of movies delivered. Just none in the last 3 or 4 weeks.



Something's going on...at least for some of us. Even though I've had the Blockbuster package since it began (got it mostly for the former "Platinum" channels and the on-demand movies), I just started doing the disc-by-mail thing myself in mid January.

My first rental took 11 days to get back to them (I watched it, and mailed it back the very same day I received it). Luckily, I hit the "report a problem" tab on the 6th day, so they sent the next rental out before the disc was registered as returned.

This time around...same thing. On the sixth day after sending it back, I hit the tab once again (just as an FYI, this is what Blockbuster instructs to do if the disc hasn't shown up as returned in the queue after 3 days). Only this time, a message pops up that tells me that "due to an unusual amount of problems on my account," they won't be sending the next rental out. Mind you, again, this was just my second rental.

So, fast forward to today, it's been 13 DAYS since I returned it, and it STILL hasn't shown up in my queue as returned. To add insult to injury, it was disc one of a two-disc set, so I haven't even completed the movie! Part one viewed on January 24th!

Needless to say..this is appalling service, and not what I bargained for. I emailed them yesterday to ask what's going on (now a full 24 hours), and I haven't heard back yet.


Sigh.

#43 OFFLINE   DoyleS

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Posted 05 February 2013 - 03:20 PM

I now always drop my DVD returns at the Post Office. The one time in the past where it was picked up in my outgoing mail, the disc never arrived at BB. I went through the same hassle that you describe. Not sure where it got lost or pilfered but I now always drop it at the Post Office which is only a couple blocks from my home.

Inazsully-- Do the discs on your list show as available or do they have some sort of Wait on them?
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#44 OFFLINE   DaveM

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Posted 05 February 2013 - 03:34 PM

I now always drop my DVD returns at the Post Office. The one time in the past where it was picked up in my outgoing mail, the disc never arrived at BB. I went through the same hassle that you describe. Not sure where it got lost or pilfered but I now always drop it at the Post Office which is only a couple blocks from my home.


Just as an FYI, I dropped it off in an official USPS blue pickup box (on a Thursday, and it's a box with a daily pickup), so that really shouldn't make a difference. Been dropping all my outgoing mail there for years without issue, so I can't imagine the postman picking up would suddenly become a "thief" for one disc of a two DVD set. Like I noted, the first rental took 11 days to get back as well!

This is all on Blockbuster (and to a lesser degree....Dish).

#45 OFFLINE   acostapimps

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Posted 05 February 2013 - 06:03 PM

I know piracy is not permitted for discussion, but I as everybody else who don't like to spend money on rentals or purchase DVD/BD, I just use my high speed Internet to my advantage to torrent files, I know that people might think that I'm cheating the system and taking away illegally from Hollywood, but if you think about it how much do they take from us, And not just for production cost but everything else that comes out of our pockets that are so many to name them all just sayin.

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#46 OFFLINE   James Long

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Posted 05 February 2013 - 07:08 PM

The only money Hollywood takes from us is voluntary. If we don't like the price of their product we are free not to use it. The way I think about it, I don't get to walk into the store, look at the price of milk, declare that it is too expensive then pick up a gallon and walk out of the store without paying. I don't get to do that with the DVDs the store sells either. I understand people see copyright infringement as an intangible and say that since they are not taking a physical product they are not "stealing" anything - but the owner is losing the sale or rental income - even box office revenue. And if one wouldn't pay to watch the content (so there would be no loss) then don't watch.

Unfortunately piracy is becoming easier ... my father-in-law bought a DVD set of his favorite old time TV series off of the Internet and it turned out to be burned copies with a TV Land logo on the screen. The easier it gets the more competition illegal file sharing becomes.

And, as you note, it is not something we encourage or assist with here. It is not hard to find sites that discuss such things - if people need more information they can find one of those sites without any help from this one.

#47 OFFLINE   Hoosier205

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Posted 05 February 2013 - 07:12 PM

I know piracy is not permitted for discussion, but I as everybody else who don't like to spend money on rentals or purchase DVD/BD, I just use my high speed Internet to my advantage to torrent files, I know that people might think that I'm cheating the system and taking away illegally from Hollywood, but if you think about it how much do they take from us, And not just for production cost but everything else that comes out of our pockets that are so many to name them all just sayin.


You are stealing. There really is no way around that.
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#48 OFFLINE   DoyleS

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Posted 05 February 2013 - 07:43 PM

With Redbox rentals at only $1.20 for std DVDs and $1.50 for BluRay and kiosks everywhere, it is hard to believe one would risk the aspects of illegal Torrent downloads. It is not like your ISP cannot fully track the musings of the average downloader.
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#49 OFFLINE   Wilf

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Posted 06 February 2013 - 08:14 AM

I know piracy is not permitted for discussion, but I as everybody else who don't like to spend money on rentals or purchase DVD/BD, I just use my high speed Internet to my advantage to torrent files, I know that people might think that I'm cheating the system and taking away illegally from Hollywood, but if you think about it how much do they take from us, And not just for production cost but everything else that comes out of our pockets that are so many to name them all just sayin.

These days teenagers carry their hard drives to their friends house to exchange files. Is that illegal? It is a lot like loaning a book to a friend.

#50 OFFLINE   RasputinAXP

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Posted 06 February 2013 - 12:34 PM

You are stealing. There really is no way around that.


No. They're illegally copying. Theft deprives someone of the item.

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