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Guest Message by DevFuse

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CSR Friendliness works


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9 replies to this topic

#1 OFFLINE   acostapimps

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Posted 25 January 2013 - 08:05 PM

One thing I've learn is to be really friendly and have off-topic conversation if you have to with CSR's to get good discounts and credits, You can start with how is the weather over at so and so and or tell some sobbing or exciting stories if you like LOL, that's how I got a great discount of Sunday Ticket and bill credits, being loud,rude or obnoxious gets you nowhere but a hangup or maybe escalated to a supervisor at least.

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#2 OFFLINE   goinsleeper

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Posted 25 January 2013 - 08:26 PM

One thing I've learn is to be really friendly and have off-topic conversation if you have to with CSR's to get good discounts and credits, You can start with how is the weather over at so and so and or tell some sobbing or exciting stories if you like LOL, that's how I got a great discount of Sunday Ticket and bill credits, being loud,rude or obnoxious gets you nowhere but a hangup or maybe escalated to a supervisor at least.


+1

I think that's true in just about all areas of life. Very good message!

#3 OFFLINE   Sixto

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Posted 25 January 2013 - 08:33 PM

Yep, it's true with every interaction in life, which I try to live by if possible.
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#4 OFFLINE   litzdog911

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Posted 25 January 2013 - 08:41 PM

Excellent point!
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#5 OFFLINE   SPACEMAKER

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Posted 25 January 2013 - 08:44 PM

It's all about attitude and empathy. Some people get it and some people never will.

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#6 OFFLINE   HoTat2

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Posted 25 January 2013 - 08:47 PM

Yep, the ole' "Kill'em with Kindness" strategy has worked many times for me as well over the years.

Also being a non-stop customer since '95 doesn't hurt either. ;)

#7 OFFLINE   Hoosier205

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Posted 25 January 2013 - 08:48 PM

Yes, it's a shame that some folks prefer to treat them with so little respect and courtesy.
DTV = Digital Television

#8 OFFLINE   goinsleeper

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Posted 25 January 2013 - 08:49 PM

Also being a non-stop customer since '95 doesn't hurt either. ;)


Just imagine if you had signed in '94!!!! :)

#9 OFFLINE   Dude111

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Posted 29 January 2013 - 07:55 AM

One thing I've learn is to be really friendly and have off-topic conversation if you have to with CSR's to get good discounts and credits, You can start with how is the weather over at so and so and or tell some sobbing or exciting stories if you like LOL, that's how I got a great discount of Sunday Ticket and bill credits, being loud,rude or obnoxious gets you nowhere but a hangup or maybe escalated to a supervisor at least.

Yes this is true but SOMETIMES its very hard!!

Like with the cable company FORCING EVERYONE TO NAVIGATOR.. Complete trash/garbage .. I havent watched cable TV since they put this crap on the boxs,ITS HORRIBLE!!!! (Slow/ugly,etc)

Maybe i should try your technique and see if they will put SARA back on my IRD?? (That would be excellent)

#10 OFFLINE   dpeters11

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Posted 29 January 2013 - 08:24 AM

It may be horrible (I haven't seen it), but what I always keep in mind, that's not the CSR's fault. They have no control over that, or a vote.

I think the chance of getting them to put the old system back is about as high as getting DirecTV to put the old GUI back.




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