I called Dish on Thursday and told them I was thinking about getting Direct TV and wanted to know if they had a similar deal.
I was offered a hopper with sling and 2 joeys for a little bit more than I am paying now. No upfront fees.... I called back about an hour later to confirm I would be getting the hopper with sling and was told I would.
Fast forward to today. The installer came and did about 30 minutes worth of work. He then went to get the Hopper and told me that the work order said it was just a hopper. He called Dish and they said the Hopper with Sling would be 200 dollars extra. I said no, they transfered me to Retention who told me they'd knock 100 dollars off the price. I still said no and they immediately canceled the work order. The poor installer didn't even get paid for the time he spent here.
I was going to sign a 2 year contract worth almost 2000 dollars and Dish wanted to argue with about 100 dollars.... What terrible customer service.
I guess I'll be calling DirecTV this week and calling Dish for the final time early this week.
To clarify, I did not speak with the DIRT team. I got them confused. I spoke with Customer Retention.
Edited by sega_102, 26 January 2013 - 05:55 PM.