Posted 15 February 2013 - 07:29 PM
I am posting so that maybe I can save someone else some pain here. Just a couple of days prior to my last business trip I got the automatic download for the latest version of the software. I downloaded some programs for the trip so I could watch on the plane, and everything went fine with the downloads. I got on the plane, cranked up the Nomad, and got an error message saying there was a problem with my account and to call DTV. When I got to my hotel I tried to see if being connected to the internet would make any difference. It changed the error message to say the Nomad could not be found, but otherwise no difference. I called DTV and the tech told me to uninstall the application completely and reinstall it to see if it could find the Nomad.
I questioned this, telling her if I did that the Nomad would not be found. She said to go ahead and "uninstall everything." Stupidly, I selected the choice to remove all files and settings and hit the button. Then she said, Oh wait!"
Too late, it was already done. I don't think even if I hadn't removed the settings it would have found it. So there are two lessons here: 1) Before leaving on a trip, disconnect your client from your network and verify that the Nomad is working correctly when disconnected. 2) If you know more about the Nomad that the tech who is helping you, don't blindly follow their directions to troubleshoot or repair it.
Oh, and by the way, when I asked her if there was any news on the Android app, she looked through her notes and said nope, nothing new. Aaaarrrggghhh!