Thanks. I will draft an e-mail and send it along.
When I was with DISH, they let you downgrade on line. Depending on what was being downgraded, and how long someone had a service, they would charge $5. They even let you do an on line chat with Customer Service, which took care of the language/accent barriers.
If DirectTV does not want to offer web based downgrade of services, they could at least offer IM.
Personally, I would rather pay $5, they to have to call to some call center
overseas to get a script and a hard sales tactic with it.
I would have paid $5 to not talk to anyone. It should of course be free, but that's how much I don't want to get on the phone for this BS every single time.
You can downgrade most services online. In terms of call centers overseas, last I checked about 90% of the call centers were in the United States. None, by the way, are in India.
Let's just say the first person was not a native English speaker. And I don't mean "they had an accent". I mean they were not a native English speaker.
And also, you can remove 0% of premium channels/sports packages online
. You can apparently change your programming package, but that's it. You can, of course, add them online, but not remove them.
For all of you who like getting enticed to keep them, I've been there too. I'm fine with having the option
to call in and get encouraged to keep a service with a discount or a bundle or whatever.
But when I just want to be done with something, I'm not soliciting a deal, I want my time and irritation to be minimized. DirecTv finds a way to maximize the amount of time it takes and the amount of irritation it generates.
This is bad, given I'm allegedly what they call "one of their best customers".