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Guest Message by DevFuse

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722k guide incorrect


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12 replies to this topic

#1 OFFLINE   rocat1997

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Posted 01 February 2013 - 11:05 AM

Hi everyone, my 722k's guide is incorrect on what it is showing. The guide data don't match what is showing. Started about 2 days ago. Anyone else having problems?

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#2 OFFLINE   P Smith

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Posted 01 February 2013 - 11:14 AM

could you post pictures ? (readable text, please)

#3 OFFLINE   rocat1997

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Posted 01 February 2013 - 12:30 PM

No I can't take pictures but what is playing versus what the guide shows don't match. At least on encore.

#4 OFFLINE   some guy

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Posted 01 February 2013 - 01:26 PM

No I can't take pictures but what is playing versus what the guide shows don't match. At least on encore.


Let a Dirt agent or chat agent know so they can report it and get it corrected.

#5 OFFLINE   wje

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Posted 01 February 2013 - 02:30 PM

The guide data comes from a third-party. If a provider makes a last-minute schedule change, it usually won't get reflected in the data. Also, the guide data has errors more frequently than one would hope. This usually results in multiple recordings of the same thing, etc. Assuming what you're seeing is because of a programming change, there's not much Dish can do, and really, neither can the guide provider.

My avatar says it all.


#6 OFFLINE   some guy

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Posted 01 February 2013 - 02:38 PM

They let the provider know and they work with Tribune to get it fixed if possible. I would let a Dish rep know.

#7 OFFLINE   rocat1997

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Posted 01 February 2013 - 02:52 PM

Ok I will do. The entire schedule all day is off. Really jacks with timers.

#8 OFFLINE   tampa8

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Posted 01 February 2013 - 04:46 PM

Pics would be helpful, went from Guide is not correct to one channel may not be... It makes a difference in what is suggested to get it fixed. If you mean channel 340 it is correct in my guide at the time of this posting.

#9 OFFLINE   rocat1997

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Posted 01 February 2013 - 05:49 PM

Encore westerns has been wrong all day on mine.

#10 OFFLINE   rocat1997

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Posted 01 February 2013 - 07:04 PM

Ok here is the pics requested.



image-3353758078.jpg



image-2949874400.jpg

#11 OFFLINE   P Smith

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Posted 01 February 2013 - 07:09 PM

No I can't take pictures but what is playing versus what the guide shows don't match. At least on encore.


:D

#12 OFFLINE   tampa8

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Posted 02 February 2013 - 08:47 AM

Appears to have corrected itself on the Westerns channel at this time. It may or may not have been a problem with the provider of the guide. Programmers have changed their programming in the past or given wrong information. Usually happens with older show marathons like Andy Griffith, or Honeymooners, etc.

I was actually looking more for pics of the guide itself with the channel(s) in question included, sometimes if we see several channels we can figure out what is going on.

#13 OFFLINE   rocat1997

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Posted 02 February 2013 - 10:18 AM

Yes it appears it has corrected itself. The shows like gun smoke was ok. It was the movies that were all jacked and their times.




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