Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

HR44 Availability/Ordering


  • Please log in to reply
48 replies to this topic

#26 OFFLINE   RunnerFL

RunnerFL

    Hall Of Fame

  • DBSTalk Club
  • 16,254 posts
Joined: Jan 04, 2006

Posted 10 February 2013 - 02:51 PM

Would a Genie and one HR24 work together? Right now I have 3 HR24


Yup, sure would. That's what I have.
THIS SPACE FOR RENT

...Ads Help To Support This Site...

#27 OFFLINE   Datagg

Datagg

    Legend

  • Registered
  • 248 posts
  • LocationMesa, AZ
Joined: May 17, 2009

Posted 11 February 2013 - 02:07 AM

I had to call DTV today to activate a replacement HR34 and the rep told me after a bunch of small talk that the HR44 will be offered to existing customers for a great deal... Couldn't nail down anymore details than that, but it sounded like as i said DTV treats there current customers like crap that perhaps they may be changing there stance on treating us like third world citizens. of course this could of been a complete lie, but he was a nice guy and we jammed far into an hour plus mark talking about video games, new gen hardware, tv's etc..... We shall see.

#28 OFFLINE   Rich

Rich

    Hall Of Fame

  • Registered
  • 22,799 posts
  • LocationPiscataway, NJ
Joined: Feb 22, 2007

Posted 11 February 2013 - 10:59 AM

I had to call DTV today to activate a replacement HR34 and the rep told me after a bunch of small talk that the HR44 will be offered to existing customers for a great deal... Couldn't nail down anymore details than that, but it sounded like as i said DTV treats there current customers like crap that perhaps they may be changing there stance on treating us like third world citizens. of course this could of been a complete lie, but he was a nice guy and we jammed far into an hour plus mark talking about video games, new gen hardware, tv's etc..... We shall see.


I'd be skeptical about that. But, who knows what D* is gonna do? Poor CSR was probably tired of people screaming at him... :lol:

Rich

#29 OFFLINE   TheRatPatrol

TheRatPatrol

    Hall Of Fame

  • Registered
  • 6,914 posts
  • LocationPhoenix, AZ
Joined: Oct 01, 2003

Posted 11 February 2013 - 11:35 AM

but he was a nice guy and we jammed far into an hour plus mark talking about video games, new gen hardware, tv's etc..... We shall see.

I'm surprised he was able to chat for an hour, aren't all calls recorded?

#30 OFFLINE   dpeters11

dpeters11

    Hall Of Fame

  • DBSTalk Club
  • 14,295 posts
  • LocationCincinnati
Joined: May 30, 2007

Posted 11 February 2013 - 11:42 AM

I'd be skeptical about that. But, who knows what D* is gonna do? Poor CSR was probably tired of people screaming at him... :lol:

Rich


We do know they are expanding the Texas PP nationwide.

#31 OFFLINE   Supramom2000

Supramom2000

    In Loving Memory of Onyx-2/23/09

  • DBSTalk Club
  • 3,631 posts
  • LocationColbert, WA
Joined: Jun 20, 2007

Posted 11 February 2013 - 12:14 PM

Hi I have the HR34 and like to keep up with all the new thing. I am not using the genie home media. When the HR44 comes out can I just buy and switch out the units.At this time I have hooked up 3 HR24 and 1 HR21 and the HR34.


You can absolutely switch out the HR34 for the HR44. But you will not be able to keep to "Genies" active on your account.

"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

My Setup


#32 OFFLINE   Diana C

Diana C

    Hall Of Fame

  • DBSTalk Club
  • 2,098 posts
  • LocationNew Jersey
Joined: Mar 30, 2007

Posted 11 February 2013 - 12:48 PM

I'm surprised he was able to chat for an hour, aren't all calls recorded?


All calls MAY be recorded. A very small of those recorded are ever listened to.

Dish Network Customer from 9/1998-11/2001
DirecTV Customer 10/2001 - 7/2014

FiOS TV/TiVo Customer since 6/2014
Moderator, DBSDish.com 1999-2000
Co-Founder and Administrator, DBSForums.com 2000-2006

Current setup:
DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#33 OFFLINE   Datagg

Datagg

    Legend

  • Registered
  • 248 posts
  • LocationMesa, AZ
Joined: May 17, 2009

Posted 11 February 2013 - 04:01 PM

I'm surprised he was able to chat for an hour, aren't all calls recorded?


That's what I thought also, yet we kept jamming away. His words when DTV talk were cryptive, yet got the message out on how he felt. First time i have ever called DTV and had a really good conversation that was pleasant and wanted to continue. Even traded gamertags. :)

#34 OFFLINE   Datagg

Datagg

    Legend

  • Registered
  • 248 posts
  • LocationMesa, AZ
Joined: May 17, 2009

Posted 11 February 2013 - 04:10 PM

All calls MAY be recorded. A very small of those recorded are ever listened to.


Actually Dianna that is kinda funny, as I had a situation when I was trying to get an HR34. First rep said i can get an HR34 free cause I had so many issues with previous boxes and a long time customer, when it was being setup, lost the call. Called back, that rep completely denied anyone would have said a free genie. Of course i was livid, i was already going to cancel and that why the first rep offered for free. anyways, got that straightened out when she talked to a Manager, so she began to set up the free genie and wouldn't you know it, call lost. I call back, now they say first and second rep had no right to say that and we dont do that. I said then cancel me then and basically hung up. It was now over an hour or so dealing with these calls.

I wrote an email to some high up I found on the net...Blasted a few out, didn't expect a reply...An hour later some dude claiming to be high up there said we reviewed the tapes and you were indeed told you can get a free genie. he new the details of each call, from calm, to yelling..To what they told me, to the lies they said. Basically he said heads are gonna roll. The next day, Genie instal FREE of no charge, no setup fees, nothing.

Whew, sorry for the long post, just wanted to share. But in my case at least they did record them calls and all worked out great.

#35 OFFLINE   Supramom2000

Supramom2000

    In Loving Memory of Onyx-2/23/09

  • DBSTalk Club
  • 3,631 posts
  • LocationColbert, WA
Joined: Jun 20, 2007

Posted 11 February 2013 - 05:40 PM

I had a really awesome CSR last month in the Idaho or Utah office. We talked football for a long time

"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

My Setup


#36 OFFLINE   acostapimps

acostapimps

    Hall Of Famer

  • Registered
  • 1,866 posts
  • LocationIllinois
Joined: Nov 05, 2011

Posted 11 February 2013 - 07:56 PM

Why not call it Genie with Wifi to distinguish between the Original Genie so one can order specifically. Just like the Hopper and Hopper w/Sling.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

Directv Subscriber From 2009-?


#37 OFFLINE   Datagg

Datagg

    Legend

  • Registered
  • 248 posts
  • LocationMesa, AZ
Joined: May 17, 2009

Posted 11 February 2013 - 09:25 PM

Personally IMO they are basically disowning the HR34 due to an abundant amount of issues,,,,, Then naming the New the same as that name recognition is a huge brand name for them. Every has heard of the Hopper, hence the genie also.... They letting the HR34 fade into the night and hope that most wont really know why or whats going on.

#38 OFFLINE   dpeters11

dpeters11

    Hall Of Fame

  • DBSTalk Club
  • 14,295 posts
  • LocationCincinnati
Joined: May 30, 2007

Posted 11 February 2013 - 09:43 PM

I've had no issues with mine, but if they want to swap me out, they know my number :)

#39 OFFLINE   Datagg

Datagg

    Legend

  • Registered
  • 248 posts
  • LocationMesa, AZ
Joined: May 17, 2009

Posted 11 February 2013 - 09:47 PM

I've had no issues with mine, but if they want to swap me out, they know my number :)


I would love a swap also... Have had nothing but high blood pressure since the HR34..... Just got a replacement 2 days ago and Blood pressure is going down.

But would love to get a hold of a HR44 when it surfaces.

#40 OFFLINE   wco81

wco81

    Legend

  • Registered
  • 203 posts
Joined: Feb 23, 2008

Posted 13 February 2013 - 07:16 PM

Maybe they stopped production of HR34 if they're coming out with HR44 so soon after?

So maybe they're waiting to deplete existing inventory of HR34 units.

#41 OFFLINE   Diana C

Diana C

    Hall Of Fame

  • DBSTalk Club
  • 2,098 posts
  • LocationNew Jersey
Joined: Mar 30, 2007

Posted 14 February 2013 - 07:08 AM

Personally IMO they are basically disowning the HR34 due to an abundant amount of issues,,,,, Then naming the New the same as that name recognition is a huge brand name for them. Every has heard of the Hopper, hence the genie also.... They letting the HR34 fade into the night and hope that most wont really know why or whats going on.


We haven't had a single issue with ours...it was quite a sight to see last night when I looked at our MRV list and saw 7 programs recording...5 on the HR34, and one each on our 2 HR24s.

Dish Network Customer from 9/1998-11/2001
DirecTV Customer 10/2001 - 7/2014

FiOS TV/TiVo Customer since 6/2014
Moderator, DBSDish.com 1999-2000
Co-Founder and Administrator, DBSForums.com 2000-2006

Current setup:
DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#42 OFFLINE   kram

kram

    Godfather

  • Registered
  • 555 posts
Joined: Sep 03, 2006

Posted 17 February 2013 - 07:56 AM

After being told by a DTV CSR that I would have to pay full price to upgrade to Genie, I had her transfer me to Retention. I spent about an hour on the phone with Bob, who gave me Genie for just the install cost of $49. (He also threw in a $200 Visa gift card.:)) But, here's the interesting part. He told me that the HR44 was, in fact, available, and that it could possibly be on the truck for install Tuesday morning (2/19). Now I'm reading that this box is not yet available. So, was Bob just blowing smoke, or is the HR44 really available??

Edited by kram, 17 February 2013 - 08:09 AM.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#43 OFFLINE   Richierich

Richierich

    Hall Of Fame

  • DBSTalk Club
  • 8,488 posts
Joined: Jan 10, 2008

Posted 17 February 2013 - 08:18 AM

You will get a Genie but it will be an HR34 Not an HR44.

He said it was possible and that could be True but probably not so he was just playing with you to get you to sign up for a Genie which is what you will get. :)
*
DIRECTV CUSTOMER SINCE 1997
Here's My Setup

#44 OFFLINE   kram

kram

    Godfather

  • Registered
  • 555 posts
Joined: Sep 03, 2006

Posted 17 February 2013 - 08:22 AM

I am expecting that will be the case, but is the HR44 available yet?

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#45 OFFLINE   RunnerFL

RunnerFL

    Hall Of Fame

  • DBSTalk Club
  • 16,254 posts
Joined: Jan 04, 2006

Posted 17 February 2013 - 08:38 AM

I am expecting that will be the case, but is the HR44 available yet?


Only in test markets from what we've heard. Not widely available yet.
THIS SPACE FOR RENT

#46 OFFLINE   Richierich

Richierich

    Hall Of Fame

  • DBSTalk Club
  • 8,488 posts
Joined: Jan 10, 2008

Posted 17 February 2013 - 08:59 AM

Should be coming out in the next month or two as we have heard but that could be delayed if there are substantial problems with testing which we don't anticipate because most of those were figured out during the testing and implementation of the HR34. :)
*
DIRECTV CUSTOMER SINCE 1997
Here's My Setup

#47 OFFLINE   bananfish

bananfish

    Mentor

  • Registered
  • 48 posts
Joined: Aug 13, 2007

Posted 17 February 2013 - 02:44 PM

Anyone know what the test markets are and want to clue us in?

(I'm going without a DVR in the bedroom while I wait for the HR44 to come out, and would love to hear the SF peninsula is included.)

#48 OFFLINE   RunnerFL

RunnerFL

    Hall Of Fame

  • DBSTalk Club
  • 16,254 posts
Joined: Jan 04, 2006

Posted 17 February 2013 - 02:48 PM

Anyone know what the test markets are and want to clue us in?

(I'm going without a DVR in the bedroom while I wait for the HR44 to come out, and would love to hear the SF peninsula is included.)


So far I've only seen an area in Ohio mentioned.
THIS SPACE FOR RENT

#49 OFFLINE   kram

kram

    Godfather

  • Registered
  • 555 posts
Joined: Sep 03, 2006

Posted 19 February 2013 - 10:26 AM

The installers just left without giving me an HR34. As soon as they walked in, I asked about HR44 availability. Apparently, Denver is one of the first markets to get the HR44, and it was supposed to be available today. However, there are some kinks with the remote (talking to the client boxes) that still need to be worked out, so roll-out here has been delayed until next Tuesday. I re-scheduled for next Friday, March 1, and am guaranteed to get an HR44. BTW, they both were very impressed with my technical knowledge, and my home theater setup -- and they were blown away by the fact that I even knew to ask about the HR44! I guess most customers here just place orders and get equipment without really knowing very much about the details.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 





Protected By... spam firewall...And...