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Guest Message by DevFuse

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Free Genie upgrade to new customers, when do existing ones get that?


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#1 OFFLINE   MRM

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Posted 11 February 2013 - 12:49 PM

I logged in to my account on directv.com and up popped an item saying new customers can upgrade to the Genie for free. While that's a great promotion, when do existing customers get a deal like that? I was told it would cost me $299 to upgrade to the Genie. I think DirecTV should throw us (existing customers) some kind of a bone too.

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#2 OFFLINE   litzdog911

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Posted 11 February 2013 - 01:16 PM

Long time customers can sometimes get these deals, too. You just need to call and ask.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
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#3 ONLINE   peds48

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Posted 11 February 2013 - 01:28 PM

I think DirecTV should throw us (existing customers) some kind of a bone too.


They do all they time. It depends on your account history and tenure. give them a call

#4 OFFLINE   RAD

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Posted 11 February 2013 - 02:02 PM

Both son and brother in law both got a Genie for $49+$49 install, one of which included the installation of a SWiM16.

See post My Setup for configuration info.


#5 OFFLINE   Bajanjack

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Posted 11 February 2013 - 02:10 PM

Both son and brother in law both got a Genie for $49+$49 install, one of which included the installation of a SWiM16.


I'm a long time customer and got my box last Wed...I got the box for $49 and used my own installer.......
HR34-700, HR20-700, HR21-100,HR24-500,H24-100, R16-300

#6 OFFLINE   jjn

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Posted 11 February 2013 - 02:11 PM

Just called yesterday and got one for $54 shipped to me. Plus got a nice credit on the bill for 12 months.

#7 OFFLINE   MRM

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Posted 11 February 2013 - 02:43 PM

I had to replace a dead receiver about 18 months or so ago. I'm not to the point to get any kind of a deal just yet. I hadn't seen any existing customers get those good deals. Guess I'll be calling again sometime in the summer.

#8 OFFLINE   grecorj

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Posted 11 February 2013 - 03:07 PM

I got mine for free last week: free Genie, free shipping, no installation requirement or charge (I was swapping with an existing box and would have <8 tuners when activated -- otherwise would have to go from SMW8 -- SMW16 and would have need installation). Less than a 10 minute phone conversation.
HR34-700 --> HDMI --> Sony KDL-46EX501
HR24-500 --> HDMI --> Sony KDL-32EX401
HR24-500 --> HDMI --> Samsung LN19A450C1D (only 1 tuner active)

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#9 OFFLINE   unixguru

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Posted 11 February 2013 - 04:13 PM

I got mine last summer for $99 after some moderate haggling. At the time there were some on this forum chewing me out for complaining how hard it was to get a better deal than the published price. I don't recall exactly but I think published price at the time was $299 or $399. Alas this is the typical cycle. No doubt the HR44 will demand bucks for awhile and then not.

At this point I'm kinda puzzled as to how much longer the 2-tuner DVR will remain. The only thing going for it is that you can have more than one on an account. Once multiple HR34/HR44/... are allowed, why even have a 2-tuner any longer? Maybe that has been their plan all along - to transition DVR to 5-tuner. Hmmm... everybody should have a DVR then too, right?

So in a couple of years are we going to see two hardware products, a 5-tuner DVR and a client? All free?

I'm certainly going to step further back from the bleeding edge and stop paying for hardware that will be given away shortly thereafter.

#10 OFFLINE   gov

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Posted 11 February 2013 - 08:49 PM

Have a HT customer getting a HR34, a client, and a KaKu SWiM upgrade (and is keeping one working HR24 and sending back a dead HR20). Think he said the upgrade was $150. He was happy, but I see some other deals look pretty good.

He said the $ was the same or higher if he got 2 clients and a 34 and turned in both DVRs, or got two H2Xs and a 34 and turned in both DVRs. Decided to keep one HDDVR as it works fine and he won't lose recordings, and tuner total will still be under 8. Client goes behind 37 inch LCD in kitchen which formerly was SD modulated off the dead HR20. He's not sure being able to record 7 different shows at the same time will happen much, but I told him he could simulate PTAT and add PBS and CW and still have a tuner left over.

:lol:

#11 OFFLINE   johnp37

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Posted 11 February 2013 - 09:32 PM

They do all they time. It depends on your account history and tenure. give them a call

I shouldn't have a problem then since I am going on 18 years with DTV with a perfect payment history and have had the premier tier of programming for at least 10 years. Should count for something.
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#12 OFFLINE   scott0702

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Posted 11 February 2013 - 11:44 PM

I got mine for free last week: free Genie, free shipping, no installation requirement or charge (I was swapping with an existing box and would have <8 tuners when activated -- otherwise would have to go from SMW8 -- SMW16 and would have need installation). Less than a 10 minute phone conversation.


Got mine installed the other day. I also received a free upgrade but because of my setup a professional installation was required and that was 49.00. They added an additional SWM16 to my existing SWM16 due to the number of HDDVR's I already have. Also needed a second PI and cinema connection kit so they ran additional cable for that. Everything is working great.

#13 OFFLINE   wingrider01

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Posted 12 February 2013 - 05:37 AM

They do all they time. It depends on your account history and tenure. give them a call


and how many times you have called in and obtained special pricing or discounts

#14 OFFLINE   johnp37

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Posted 12 February 2013 - 07:29 AM

I shouldn't have a problem then since I am going on 18 years with DTV with a perfect payment history and have had the premier tier of programming for at least 10 years. Should count for something.


Update response from DTV: all told for an upgrade to Genie (full price), SWM, Whole Home,client boxes, installation charge will cost me an out of pocket outlay of $990. No typo, you read that right. So much for long time loyalty. Told them forget it.
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#15 OFFLINE   drded

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Posted 12 February 2013 - 07:42 AM

Same here. Customer for over 10 years. Had an HR200 fail about a month ago. While talking to the rep I asked if there were any deals or incentives on the HR34. Nope. $299 to upgrade plus 49 install.

I certainly don't understand the inconsistency.

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#16 OFFLINE   joed32

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Posted 12 February 2013 - 08:07 AM

I got mine last summer for $99 after some moderate haggling. At the time there were some on this forum chewing me out for complaining how hard it was to get a better deal than the published price. I don't recall exactly but I think published price at the time was $299 or $399. Alas this is the typical cycle. No doubt the HR44 will demand bucks for awhile and then not.

At this point I'm kinda puzzled as to how much longer the 2-tuner DVR will remain. The only thing going for it is that you can have more than one on an account. Once multiple HR34/HR44/... are allowed, why even have a 2-tuner any longer? Maybe that has been their plan all along - to transition DVR to 5-tuner. Hmmm... everybody should have a DVR then too, right?

So in a couple of years are we going to see two hardware products, a 5-tuner DVR and a client? All free?

I'm certainly going to step further back from the bleeding edge and stop paying for hardware that will be given away shortly thereafter.


I still prefer having my 5 DVRs. 10 Tuners and can record on any of them through my lap top, more disk space,and most of all all of my eggs are not in the same basket. If your Genie goes out, no TV at all, if I have a DVR go out I'm still good.

#17 OFFLINE   RunnerFL

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Posted 12 February 2013 - 08:07 AM

Update response from DTV: all told for an upgrade to Genie (full price), SWM, Whole Home,client boxes, installation charge will cost me an out of pocket outlay of $990. No typo, you read that right. So much for long time loyalty. Told them forget it.


Call again, eventually you'll get a rep willing to work with you.
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#18 OFFLINE   unixguru

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Posted 12 February 2013 - 08:54 AM

I still prefer having my 5 DVRs. 10 Tuners and can record on any of them through my lap top, more disk space,and most of all all of my eggs are not in the same basket. If your Genie goes out, no TV at all, if I have a DVR go out I'm still good.


The point I was trying to make was... if 5-tuner DVR is same price (possibly zero) as a 2-tuner DVR and they allow just as many on an account... why would they bother having a 2-tuner model and why would a customer prefer it?

The only reason I can think of at the moment is the SWM limits but those are not hard limits.

#19 OFFLINE   JBv

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Posted 12 February 2013 - 10:09 AM

Update response from DTV: all told for an upgrade to Genie (full price), SWM, Whole Home,client boxes, installation charge will cost me an out of pocket outlay of $990. No typo, you read that right. So much for long time loyalty. Told them forget it.


If they do the order right, the most I could conceivably think of it being is $299 for the Genie, $99 for the CCK which will get you a SWM and swap out any incompatible receivers with Clients (D10, D11, any non-SWM compatible receivers would be converted to clients with the paid CCK upgrade), $49 for the installation, and a $50 Equipment Upgrade fee (this is rarely charged unless the system forces it for various reasons, one of them being excessive credits). Also as of yesterday it appeared the $99 CCK upgrade done for a SWM should be credited on HR34 upgrades. Unless things have changed, which is entirely possible.

Now if you want to swap out a D12 for a client or an H21 for a client then that would be another $99, but if you have D10s and D11s or non-SWM compatible equipment those get swapped included in the paid Genie/CCK upgrade.

What were you trying to get them to give you? And what equipment do you have?
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#20 OFFLINE   johnp37

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Posted 12 February 2013 - 10:16 AM

Call again, eventually you'll get a rep willing to work with you.


All these CSRs quote from the same DTV corporate training manual. I have as much chance of getting a deal as I have of being elected the next Pope. Over the years of communicating with them they preface EVERY response essentially the same: "I see you have been a loyal customer for many years" then the other shoe drops.
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