Now, mind you, I have not asked for a single thing free since the HR20-700 came out in 2006(?) and I got two then.
I called today and went right to rentention. Without even having to make a case, I was offered the 34, 4 client boxes, CCK, Swim 16, install and a couple of programming credits - all free.
First shot. No hassle, no haggle. I was prepared with a cross analysis of Dish, Comast and UVerse offers, ready to state my case about ROI over the next 12-18 months, show how they have competition in the Frankfort market, ready to rant about what I should have coming to me.
I didn't have to use any of it. The Rep only had to say, "We should replace all your equipment, and it will be no charge."
I was almost disappointed I couldn't use any of my well prepared rebid documentation!
Funny side note - the rep could not believe how old my equipment was. She almost "Scolded" me for not calling sooner to upgrade! She said that she gets calls all the time from customers who received upgrades just a couple of months ago and are back looking for freebies. That just does not work.
I've been a DTV customer for over 13 years and always pay on time. Other than that, I have the Premier level programming service and that is it.
I probably should have called a couple of years ago, but the HR20s were working fine with the exception of the occasional drive failure. The SD boxes were in the kid's rooms and were not worth an extension for upgrading.
Moral of the story: Wait for the upgrades until it is worth your while to extend. Being out of contract for almost five years I'm sure improved my odds of getting a free ride...
Awesome! Glad you got such a great deal! Do keep in mind that you won't be able to watch live programming on all 4 client boxes at the same time, though.