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Guest Message by DevFuse

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Some hidden new fees


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306 replies to this topic

#26 OFFLINE   JosephB

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Posted 12 February 2013 - 01:32 PM

Only if you have a package without RSN's...


So if you have something like Xtra, you can't drop the RSNs? That's kind of lame

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#27 OFFLINE   crkeehn

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Posted 12 February 2013 - 01:34 PM

I get Fox Sports South and MASN, im not seeing a fee.


In Washington DC, you should get Comcast Mid Atlantic along with MASN. I guess when I lived in MD, I also got FSS.

In NC, I get Fox Sports Carolinas and MASN. The best of both worlds, my beloved Nationals and (this year) virtually all the Carolina Hurricanes games.

#28 OFFLINE   p4594spa

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Posted 12 February 2013 - 01:56 PM

So from this I am supposed to know...Which selected ZIP codes???

"Regional Sports Fee applicable in select ZIP codes where DIRECTV is
contractually obligated to distribute multiple Regional Sports Networks. "

I can't opt out of this fee.

"They easily could have written "regional sport fee applicable wherever we
damn will want, but we won't tell you whether this effect you..haha!"

#29 OFFLINE   Justin23

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Posted 12 February 2013 - 02:00 PM

So from this I am supposed to know...Which selected ZIP codes???

"Regional Sports Fee applicable in select ZIP codes where DIRECTV is
contractually obligated to distribute multiple Regional Sports Networks. "

I can't opt out of this fee.

"They easily could have written "regional sport fee applicable wherever we
damn will want, but we won't tell you whether this effect you..haha!"


There were 2 versions of that price increase notification I posted above. If you saw the RSN fee in your version, then it affected you.

RSN Fee: http://www.directv.c...ncrease_RSN.pdf

No RSN Fee: http://www.directv.c...Increase_GM.pdf

#30 OFFLINE   donalddickerson2005

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Posted 12 February 2013 - 02:01 PM

What they won't tell you is if your price does go up on these RSN fees you can get out of your contract without penalty. But then again where would you go to CABLE haha.

#31 OFFLINE   woj027

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Posted 12 February 2013 - 02:06 PM

All customers that incur the RSN fee were notified either through mail, email, or their bill in an insert. The $2 fee was disclosed from December 26th through February 6th depending on the customer bill cycle.


Can I get a RSN Rebate? DirecTV doesn't have CSN-NW nor Pac12 networks.

:hurah:

or is it

:confused:

#32 OFFLINE   Justin23

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Posted 12 February 2013 - 02:08 PM

What they won't tell you is if your price does go up on these RSN fees you can get out of your contract without penalty. But then again where would you go to CABLE haha.


Um.....not too sure about that one.

#33 OFFLINE   Justin23

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Posted 12 February 2013 - 02:09 PM

Can I get a RSN Rebate? DirecTV doesn't have CSN-NW nor Pac12 networks.

:hurah:

or is it

:confused:


More like :beatdeadhorse:

#34 OFFLINE   studechip

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Posted 12 February 2013 - 03:06 PM

What they won't tell you is if your price does go up on these RSN fees you can get out of your contract without penalty. But then again where would you go to CABLE haha.


Do you have some proof of this? Perhaps you have a link to it.

#35 OFFLINE   Satelliteracer

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Posted 12 February 2013 - 03:29 PM

So from this I am supposed to know...Which selected ZIP codes???

"Regional Sports Fee applicable in select ZIP codes where DIRECTV is
contractually obligated to distribute multiple Regional Sports Networks. "

I can't opt out of this fee.

"They easily could have written "regional sport fee applicable wherever we
damn will want, but we won't tell you whether this effect you..haha!"


If you got the version with the RSN fee listed, you live in one of those zip codes. If you got the version without the RSN fee listed on it, you don't live in one of those zip codes.

If a future zip code changes that will incur the fee, the customer would be notified as required. The zip codes may be subject to change because deals with RSNs are changing, new ones created, and the cost structure changes as a result.


There are about 45,000 zip codes in the USA. The vast majority are not impacted by this.
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#36 OFFLINE   studechip

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Posted 12 February 2013 - 03:35 PM

Directv should consider an opt out for those customers that don't want to pay the extra fee. Since as you say the vast majority of zip codes aren't included, it shouldn't be that difficult to set up. You could allow the customer to remove as many rsns as necessary to avoid the fee.

#37 OFFLINE   Justin23

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Posted 12 February 2013 - 03:45 PM

Directv should consider an opt out for those customers that don't want to pay the extra fee. Since as you say the vast majority of zip codes aren't included, it shouldn't be that difficult to set up. You could allow the customer to remove as many rsns as necessary to avoid the fee.


It's not as easy as it sounds.

RSN's (and most sports networks) want high penetration in packages so their carriage fees will be large. They need to make up the big bucks they spend for the content and exclusive deals they have.

So if it moved to an a la carte model the cost to add RSN's individually for the consumer would be pretty $$$.

Instead of passing the high RSN cost to all customers, D* chose to have that fee for those customers in the affected areas.

Is it "unfair"...? Some would argue that. But again you have the option in selecting a package without RSN's.

#38 OFFLINE   studechip

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Posted 12 February 2013 - 03:46 PM

It's not as easy as it sounds.

RSN's (and most sports networks) want high penetration in packages so their carriage fees will be large. They need to make up the big bucks they spend for the content and exclusive deals they have.

So if it moved to an a la carte model the cost to add RSN's individually for the consumer would be pretty $$$.

Instead of passing the high RSN cost to all customers, D* chose to have that fee for those customers in the affected areas.

Is it "unfair"...? Some would argue that. But again you have the option in selecting a package without RSN's.


I understand your point, but it's not really ala carte if you can remove one rsn to avoid the $2 fee.

#39 OFFLINE   Justin23

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Posted 12 February 2013 - 03:48 PM

I understand your point, but it's not really ala carte if you can remove one rsn to avoid the $2 fee.


D*'s contracts (as well as most providers) with the RSN's don't allow that removal.

#40 OFFLINE   Hoosier205

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Posted 12 February 2013 - 03:49 PM

I understand your point, but it's not really ala carte if you can remove one rsn to avoid the $2 fee.


DirecTV cannot just arbitrarily do that.
DTV = Digital Television

#41 OFFLINE   Hoosier205

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Posted 12 February 2013 - 03:49 PM

D*'s contracts (as well as most providers) with the RSN's don't allow that removal.


+1
DTV = Digital Television

#42 OFFLINE   unixguru

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Posted 12 February 2013 - 04:37 PM

D*'s contracts (as well as most providers) with the RSN's don't allow that removal.


Somebody has to stop this BS.

I don't want the government sticking it's nose into everything but there has to be some reasonable consumer protections put into place.

When two sat and one cable provider in any given area is forced into the same contracts with suppliers that force consumers to pay for stuff they don't want... how is that effectively anything different from a full monopoly? :mad:

#43 OFFLINE   Justin23

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Posted 12 February 2013 - 04:43 PM

Somebody has to stop this BS.

I don't want the government sticking it's nose into everything but there has to be some reasonable consumer protections put into place.

When two sat and one cable provider in any given area is forced into the same contracts with suppliers that force consumers to pay for stuff they don't want... how is that effectively anything different from a full monopoly? :mad:


It's not a monopoly...you can change your package to one that doesn't have RSN's.

#44 OFFLINE   Satelliteracer

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Posted 12 February 2013 - 05:25 PM

Directv should consider an opt out for those customers that don't want to pay the extra fee. Since as you say the vast majority of zip codes aren't included, it shouldn't be that difficult to set up. You could allow the customer to remove as many rsns as necessary to avoid the fee.


Problem is that the RSNs demand that the channel be in those higher tier packages and are required under contract. That's one of the core issues. The RSNs (the teams, etc) want broad penetration for advertising eyeballs AND large fees from the distributor.
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#45 OFFLINE   donalddickerson2005

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Posted 12 February 2013 - 06:09 PM

Do you have some proof of this? Perhaps you have a link to it.

yes here is directv's link and i have also included the section.

http://www.directv.c...tomer_agreement

(d) Our Programming Changes. Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we must reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, and any other Service we offer, at any time. We will endeavor to notify you of any change that is within our reasonable control and its effective date. In most cases this notice will be about one month in advance. You always have the right to cancel your Service, in whole or in part, if you do not accept the change (see Section 5). If you cancel your Service, a deactivation fee (described in Sections 2 & 5(B)) or other charges may apply. Credits, if any, to your account will be posted as described in Section 5. If you do not cancel, your continued receipt of our Service will constitute acceptance.

© Our Cancellation. We may cancel your Service at any time if you fail to pay amounts owing to us when due, subject to any grace periods, breach any other material provision of this Agreement, or act abusively toward our staff. In such case, you will still be responsible for payment of all outstanding balances accrued through that effective date, including the deactivation fee described in Section 2. In addition, we may cancel your Service if you elect not to accept any changed terms described to you, as provided in Section 4.


(B) Your Cancellation. You may cancel Service by notifying us. You may be charged a deactivation fee as described in Section 2 and issued a credit as described below. Your notice is effective on the day we receive it. You will still be responsible for payment of all outstanding balances accrued through that effective date.

Edited by donalddickerson2005, 12 February 2013 - 06:17 PM.


#46 ONLINE   carl6

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Posted 12 February 2013 - 06:31 PM

What they won't tell you is if your price does go up on these RSN fees you can get out of your contract without penalty. But then again where would you go to CABLE haha.


Do you have some proof of this? Perhaps you have a link to it.


yes here is directv's link and i have also included the section.

http://www.directv.c...tomer_agreement

(d)
5). If you cancel your Service, a deactivation fee (described in Sections 2 & 5(B)) or other charges may apply.


So the reality is you can cancel your service, but NOT without penalty. They can still charge the early termination fee and/or "other charges" that may apply.

#47 OFFLINE   Justin23

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Posted 12 February 2013 - 06:33 PM

yes here is directv's link and i have also included the section.

http://www.directv.c...tomer_agreement



(B) Your Cancellation. You may cancel Service by notifying us. You may be charged a deactivation fee as described in Section 2 and issued a credit as described below. Your notice is effective on the day we receive it. You will still be responsible for payment of all outstanding balances accrued through that effective date.


You didn't include a very important part of what you quoted above:

" In addition to any deactivation or change of service fees provided in Section 2, if you cancel Service or change your Service package, you may be subject to an early cancellation fee if you agreed to a programming agreement with DIRECTV and have failed to maintain the required programming package for the required period of time"

#48 OFFLINE   gbubar

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Posted 12 February 2013 - 07:11 PM

Well, actually, not always. I knew about the fee from reading about it here...but I received no email or direct mail from DirecTV on the issue. We are on auto bill pay so we don't get a paper bill. I'm okay with the charge, but not everyone was notified in advance.


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#49 OFFLINE   damondlt

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Posted 12 February 2013 - 07:16 PM

All customers that incur the RSN fee were notified either through mail, email, or their bill in an insert. The $2 fee was disclosed from December 26th through February 6th depending on the customer bill cycle.

My notice from Directv was my Febuary Bill that just posted on line yesterday. Not really notice if you ask me.

And email would have been nice, since Directv emails me all kinds of other garbage almost daily.

My notice came from DBS talk.

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#50 OFFLINE   donalddickerson2005

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Posted 12 February 2013 - 07:24 PM

You didn't include a very important part of what you quoted above:

" In addition to any deactivation or change of service fees provided in Section 2, if you cancel Service or change your Service package, you may be subject to an early cancellation fee if you agreed to a programming agreement with DIRECTV and have failed to maintain the required programming package for the required period of time"

Just call DirecTV at 1-800-531-5000, reference "4. CHANGES IN CONTRACT TERMS" in the DirecTV contract and state you do not accept the changes detailed in the contract change notification that take effect February 9, 2010.

Don't say you want to cancel because your canceling incurs the Early Cancellation Fee (ETF), instead, simply state you do not agree to the change in contract terms and they will be forced to end your contract as they can not provide one customer different terms than another. If they don't listen to you, send a certified letter stating you do not agree to the terms. Remember *not* to say you wish to cancel, only that you do not agree to the change in terms and conditions.

this was for 2010 contract
The thing is you will pay for any charges for the current month but if and when you signed your contract this rsn fee was not there you can cancel.




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