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Guest Message by DevFuse

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hd fee


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44 replies to this topic

#41 OFFLINE   acostapimps

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Posted 04 July 2013 - 11:08 PM

If you ask or say that you're in financial strain and need your bill lowered, they might give out credits either to offset the HD fee, or waive the HD fee for 6,12 or 24 months and if your lucky more bill credits.

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#42 OFFLINE   onan38

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Posted 09 July 2013 - 03:40 PM

My free hd for 12 months finally ended this month.I called and spoke to a regular CSR after talking with his supervisor.He told me he could credit me $20 for this month and next month and to call back the middle of august.He also told me that Directv was starting a new system in the next 3 months for long term customers and that we would enjoy additional savings and credits that a long term customer would get better savings and credits that the current new customers get. I will see if that happens when i call back the middle of Aug.



#43 OFFLINE   peds48

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Posted 09 July 2013 - 04:11 PM

.He also told me that Directv was starting a new system in the next 3 months for long term customers and that we would enjoy additional savings and credits that a long term customer would get better savings and credits that the current new customers get..

Hmmm, I am having hard time seeing how can this be true.  To begin, DirecTV is not supposed to divulge any future plans....


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#44 OFFLINE   PrinceLH

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Posted 09 July 2013 - 07:01 PM

I don't find it fair that about 3 years ago, new subs got HD for life.  Shouldn't they also be covering long time subs for this?  I've been fighting with them, off and on about this.  I get credits for 6 months then I start getting charged again and have to call and complain.  



#45 OFFLINE   machavez00

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Posted 09 July 2013 - 09:45 PM

I upgraded to the Genie in March.  I was off contract for five years and my free 24 months end 08/12.    The CSR noticed that and said my HD fee would be coming off the bill, it hasn't as of the last bill.  I checked the DirecTV website today and I don't see it on "My Programming" when I had in the past.  I'll have to wait foe the next bill.


Edited by machavez00, 09 July 2013 - 09:45 PM.





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