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Installer Left Old Dish Up


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22 replies to this topic

#1 OFFLINE   Mr. Bungle

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Posted 26 February 2013 - 03:21 PM

Just got a Genie installed last weekend. The first thing the installer says is that direct tv no longer supports where my dish is mounted so he needs to install one at the top of the roof. Not a problem. So he installed a new dish that was exactly like the old one I had, and left the old one up there connected to nothing. When I called DTV about it they told me, "They are not allowed to touch the old equipment. It is your property now." I don't have the means to take the old dish down. Its way up there and I don't have a ladder tall enough or the tools needed to take it down. Am I in the wrong here thinking that they need to take this thing with them? :mad:

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#2 OFFLINE   studechip

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Posted 26 February 2013 - 03:35 PM

It's yours, you own it. Some installers will remove the dish and mast, but you don't want to remove the base unless the shingles are replaced. Simply using roofing tar or something similar isn't good enough. The holes could leak. It sounds like you are better off leaving it.

#3 OFFLINE   peds48

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Posted 26 February 2013 - 03:37 PM

policies have changed. Per OSHA regulations installers are not supposed to leave their ladders without proper fall protection gear. I guess you can request the dish taken down, but you will have to sign paper work stating that DirecTV needs to install roof anchors for the fall protection (they will not remove them) and if they leak, you cannot held them liable.
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#4 OFFLINE   Mr. Bungle

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Posted 26 February 2013 - 03:44 PM

The dish is not mounted on an area where there are shingles fortunately. Just on the side of it where its only wood.

#5 OFFLINE   Grydlok

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Posted 26 February 2013 - 09:26 PM

Just got a Genie installed last weekend. The first thing the installer says is that direct tv no longer supports where my dish is mounted so he needs to install one at the top of the roof. Not a problem. So he installed a new dish that was exactly like the old one I had, and left the old one up there connected to nothing. When I called DTV about it they told me, "They are not allowed to touch the old equipment. It is your property now." I don't have the means to take the old dish down. Its way up there and I don't have a ladder tall enough or the tools needed to take it down. Am I in the wrong here thinking that they need to take this thing with them? :mad:


Nope it yours. You could have asked him/her when they where there but it is "your" property.
Hypocrites with fake rumors need not apply.

#6 OFFLINE   raj2001

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Posted 27 February 2013 - 11:24 AM

I have an old DISH dish on the roof. The previous owner was a DISH subscriber.

I asked the DirecTV installer when he came if he could just take it down.

He said "we are not allowed to touch dish network equipment."

All well and good but the dish is clearly not working and he could have reused the mounting space. But I can understand the policy.

Hurricane Sandy blew the LNB off and now it is hanging by the cables. I guess when it gets warmer I'll have to go up with a 35 foot extension ladder and take it down. Not really looking forward to that.

#7 OFFLINE   Mr. Bungle

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Posted 27 February 2013 - 03:42 PM

Nope it yours. You could have asked him/her when they where there but it is "your" property.


Yeah if I knew he left it up there I would have. But I didn't go outside until after he left.

#8 OFFLINE   Bill Broderick

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Posted 28 February 2013 - 02:21 PM

I would suggest that having a $20 bill in your hand, when you are asking them to remove a dish for you, will often cause installers to forget what are and aren't "allowed" to do.

#9 OFFLINE   trh

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Posted 28 February 2013 - 03:47 PM

I would suggest that having a $20 bill in your hand, when you are asking them to remove a dish for you, will often cause installers to forget what are and aren't "allowed" to do.

If your dish is mounted through your shingles and roof sheathing into your roof trusses, you should probably leave it in place. I used my old one and mounted my OTA antenna to it.

#10 OFFLINE   Bill Broderick

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Posted 01 March 2013 - 03:04 PM

If your dish is mounted through your shingles and roof sheathing into your roof trusses, you should probably leave it in place. I used my old one and mounted my OTA antenna to it.


In this case, you should leave the base plate in place. But there is no reason to keep the mast & dish connected that base plate.

#11 OFFLINE   Brubear

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Posted 01 March 2013 - 03:11 PM

Personally, I wouldn't have anything but a pole mount. IMHO & YMMV.

my comments and opinions are my own and do not suggest endorsement by my employer


#12 OFFLINE   Old_School

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Posted 06 March 2013 - 04:21 PM

Personally unless the dish was a threat to national security i would just leave it up. If something would happen to happen to the main dish it make a handy temp. solution to get some TV back in the house till a tech could come and repair the other.

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#13 OFFLINE   gomezma1

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Posted 07 March 2013 - 10:10 PM

I have seen where they take the dish and mast off. And leave the base still mounted. Alot better than risking roof leak.

#14 OFFLINE   xmguy

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Posted 29 March 2013 - 04:55 PM

Heck I have 3 dishes for DirecTV. 1 on my roof and 1 on the side of my house and 1 in the ground on a pole. The 1 on the roof is about 25+ feet up and its an AU9-SL3. The one on the side of the house is an 18" round. The one on the ground is an AU9-SL3. The installer each time left the last dish up. He told me if LOS became an issue with the ground mounted dish (snow and easy maintenance) I could revert to the roof mounted antenna. All the cables are still ran for all 3 dishes.

Edited by xmguy, 30 March 2013 - 07:35 AM.

DirecTV Subscriber Since 3/24/2008 || HR44-500 - SWiM and DECA to Vizio 32" LCD 1080P HDTV (SV320XVT) via HDMI | MY SETUP IN DETAIL UPDATED 3/21/2012 (Q1 2013 | I'm On FACEBOOK! "Originally Posted by xmguy : OK. I need directions. (to Sixto's house) Lol ;) | Originally Posted by Sea bass : Head down to 99c, skip over to 103ca, next over to 103cb and you have arrived.:)":hurah:

#15 OFFLINE   carl6

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Posted 29 March 2013 - 08:07 PM

Heck I have 3 dishes for DirecTV.


I keep two slimlines installed/mounted, and have several Phase I and Phase III dishes hanging from the rafters in my garage. My "main" dish is on the roof, hard to get to. My backup is bolted to the side of my deck, about 5' off the ground. It is my experiment/test/wipe the snow off dish (on those very rare occasions I get snow).

#16 OFFLINE   inkahauts

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Posted 29 March 2013 - 09:22 PM

I have an old DISH dish on the roof. The previous owner was a DISH subscriber.

I asked the DirecTV installer when he came if he could just take it down.

He said "we are not allowed to touch dish network equipment."

All well and good but the dish is clearly not working and he could have reused the mounting space. But I can understand the policy.

Hurricane Sandy blew the LNB off and now it is hanging by the cables. I guess when it gets warmer I'll have to go up with a 35 foot extension ladder and take it down. Not really looking forward to that.


Can you reach it with a pole saw? Just cut the wires and drop the lnb and leave the rest? If you don't want to get up there.

#17 OFFLINE   satinstallerguy

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Posted 21 April 2013 - 11:14 AM

I have an old DISH dish on the roof. The previous owner was a DISH subscriber.

I asked the DirecTV installer when he came if he could just take it down.

He said "we are not allowed to touch dish network equipment."

All well and good but the dish is clearly not working and he could have reused the mounting space. But I can understand the policy.

Hurricane Sandy blew the LNB off and now it is hanging by the cables. I guess when it gets warmer I'll have to go up with a 35 foot extension ladder and take it down. Not really looking forward to that.

Can't use the same mounting bracket either....    Dish network and Directv masts are not the same Diameter anymore.    Directv masts are 2" ODU ,   Dish still uses 1 & 5/8"  ODU masts.........    A new mast has to be installed.



#18 OFFLINE   DrZ

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Posted 24 April 2013 - 10:25 AM

When I upgraded to HD my installer left my old dish in the middle of my lawn :nono2:



#19 OFFLINE   Grydlok

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Posted 24 April 2013 - 11:50 AM

When I upgraded to HD my installer left my old dish in the middle of my lawn :nono2:

 

 

Because it's your property


Hypocrites with fake rumors need not apply.

#20 OFFLINE   studechip

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Posted 24 April 2013 - 01:22 PM

Can't use the same mounting bracket either....    Dish network and Directv masts are not the same Diameter anymore.    Directv masts are 2" ODU ,   Dish still uses 1 & 5/8"  ODU masts.........    A new mast has to be installed.

I thought Dish had a model with a 2" mast.






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