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Doesn't DirecTV care about returned equipt?


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29 replies to this topic

#1 OFFLINE   mitchflorida

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Posted 27 February 2013 - 07:13 AM

Three weeks ago, I called DTV to deactivate the H-24 Receiver in my spare bedroom. They did that immediately. They still have never sent me an empty box to return the old receiver. I even called them again for it. Do I have to beg them to let me send it back to them?

Or can I just keep it or sell it on Ebay? It probably isn't worth $30.

Edited by mitchflorida, 27 February 2013 - 07:33 AM.


#2 OFFLINE   RunnerFL

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Posted 27 February 2013 - 07:44 AM

You need to keep calling and reminding them that you have it. If you don't return it you'll find a nice non-return fee on your account eventually.
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#3 OFFLINE   WestDC

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Posted 27 February 2013 - 07:58 AM

I would suggest you keep it - Watch your bill- and if you decide to re-active you will have it handy.

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#4 OFFLINE   gpg

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Posted 27 February 2013 - 08:27 AM

In my experience, it can take around three weeks for a return kit to arrive.
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#5 OFFLINE   renbutler

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Posted 27 February 2013 - 08:59 AM

I've been promised a kit on two occasions over the last eight years or so, but never received one.

And I was never charged a fee for not returning the boxes either.

#6 OFFLINE   gov

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Posted 27 February 2013 - 09:06 AM

I think that part of D* historically has been a little flaky.

I was charged for a returned receiver a few years ago, had to call FedEx, get the name of the D* employee who received it to get the charge off my bill. They also charged me for a replacement receiver that replaced a unit that expired before the installers truck got off the property. Reversing that charge was quite a bit easier.

A customer of mine that recently switched from D* to E* received the recovery kit in less than a week.

Also have an H20 that can't be re-activated, and D* doesn't want it back. Seems like they would like to recoup some more $$$$ on that unit but they don't.

Not sure why everyone seems to have a different experience, or in my case, never having the same experience twice, LOL.

#7 OFFLINE   mitchflorida

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Posted 28 February 2013 - 11:22 AM

Dish actually charges you to return your receivers, esp. when you are cancelling their service. Something like $20. Does DTV charge for that as well?

#8 OFFLINE   RunnerFL

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Posted 28 February 2013 - 11:33 AM

Dish actually charges you to return your receivers, esp. when you are cancelling their service. Something like $20. Does DTV charge for that as well?


No, they charge you if you don't return it.
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#9 OFFLINE   markrubi

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Posted 28 February 2013 - 11:50 AM

I have called 3x since having a DVR replaced. I've yet to get a return kit. I am not calling them again. I will keep it until I hear they want it back by charging me for it. Lord help them I will not be happy having to call them a fourth time about it.


#10 OFFLINE   bigwad

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Posted 28 February 2013 - 12:20 PM

I called to deactivate a receiver while my son is away at school. I got a return box about week later. I didn't want to return it, I just wanted to not have to pay for it while it sat idle.

#11 OFFLINE   joshjr

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Posted 28 February 2013 - 12:27 PM

Three weeks ago, I called DTV to deactivate the H-24 Receiver in my spare bedroom. They did that immediately. They still have never sent me an empty box to return the old receiver. I even called them again for it. Do I have to beg them to let me send it back to them?

Or can I just keep it or sell it on Ebay? It probably isn't worth $30.


In this case it sounds like it is a leased box. If that is the case, anyone who would purchase it from you would not be able to activate it and would be coming back to eBay to get their money back. The only way leased equipment can be sold as leased is if its from DirecTV or the first time its being activated form anyone else.

At some point if DirecTV does not get it back, they will probably get around to charging your account for it.

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#12 OFFLINE   RunnerFL

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Posted 28 February 2013 - 01:44 PM

I called to deactivate a receiver while my son is away at school. I got a return box about week later. I didn't want to return it, I just wanted to not have to pay for it while it sat idle.


The only way to do that is if you own the box. With an owned box you can deactivate and reactivate at will. With a leased box they ask for you to return it when you deactivate it.
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#13 OFFLINE   mitchflorida

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Posted 28 February 2013 - 03:15 PM

No, they charge you if you don't return it.


When I was with Dish they sent me a pre-paid sticker to return their receivers and billed me $20 for their shipping cost.

Of course, I could have shipped it back via the Post Office for $25. DTV supplied me free return shipping.

#14 OFFLINE   fleckrj

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Posted 28 February 2013 - 04:20 PM

My experience has been that when DirecTV is replacing a bad receiver, they expect the old one to be reurned promptly, and they bill you for it if they do not record that they have received it back. On the other hand, if you are just deactivating a receiver, and DirecTV did not send a replacement for it, they are much slower (if ever) to bill you for a non-returned receiver. Also, they do not want some of the older models back, but I would expect that they would want an H-24 back.

#15 OFFLINE   goinsleeper

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Posted 28 February 2013 - 04:33 PM

Three weeks ago, I called DTV to deactivate the H-24 Receiver in my spare bedroom. They did that immediately. They still have never sent me an empty box to return the old receiver. I even called them again for it. Do I have to beg them to let me send it back to them?

Or can I just keep it or sell it on Ebay? It probably isn't worth $30.


I would definitely call and let them know you have a receiver that is recoverable and have not received one. If they can not get any tracking information for you, have them send one manually. When a recoverable receiver is deactivated, you are supposed to get a recovery kit shipped to you automatically but sometimes it does not ship out.
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#16 OFFLINE   ThomasM

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Posted 28 February 2013 - 04:56 PM

When I was with Dish they sent me a pre-paid sticker to return their receivers and billed me $20 for their shipping cost.

Of course, I could have shipped it back via the Post Office for $25. DTV supplied me free return shipping.


That's outrageous. I understand you also have to return the LNB with DISH or get another outrageous charge. I hope DISH customers have good ladders and tools if their dish is on their roof!!

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#17 OFFLINE   mitchflorida

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Posted 28 February 2013 - 05:40 PM

The best thing I did was remove that receiver and save $9 a month . . I can use that for Netflix every month on that TV instead . .:) Plus of course I can watch it everywhere in the house.

Edited by mitchflorida, 28 February 2013 - 06:27 PM.


#18 OFFLINE   detroitlions

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Posted 03 March 2013 - 07:23 PM

I have a deactivated H-21 receiver which has been sitting idle for almost three months. Reminded DTV three times and still no box to ship it back in. I'm done reminding them.

#19 OFFLINE   ryanh9992

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Posted 03 March 2013 - 10:01 PM

I have a deactivated H-21 receiver which has been sitting idle for almost three months. Reminded DTV three times and still no box to ship it back in. I'm done reminding them.


H21s are no longer a recoverable receiver.
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#20 OFFLINE   raott

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Posted 04 March 2013 - 06:20 AM

That's outrageous. I understand you also have to return the LNB with DISH or get another outrageous charge. I hope DISH customers have good ladders and tools if their dish is on their roof!!


No more outrageous than sticking somebody with a several hundred dollar fee for an unreturned DVR which has already been "sold" multiple times at a price that likely far exceeds the cost.
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#21 OFFLINE   studechip

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Posted 04 March 2013 - 07:45 AM

No more outrageous than sticking somebody with a several hundred dollar fee for an unreturned DVR which has already been "sold" multiple times at a price that likely far exceeds the cost.


This is a point I brought out a few months back. I was lambasted for suggesting it wasn't fair.

#22 OFFLINE   supermod38

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Posted 04 March 2013 - 08:25 AM

No more outrageous than sticking somebody with a several hundred dollar fee for an unreturned DVR which has already been "sold" multiple times at a price that likely far exceeds the cost.



E* does not enforce the policy of returning the LNB.

just left them in Nov. and they said forget about it.!!!:D:D:D

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#23 OFFLINE   lparsons21

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Posted 04 March 2013 - 08:58 AM

I think that part of D* historically has been a little flaky.

I was charged for a returned receiver a few years ago, had to call FedEx, get the name of the D* employee who received it to get the charge off my bill. They also charged me for a replacement receiver that replaced a unit that expired before the installers truck got off the property. Reversing that charge was quite a bit easier.


We do hear of the stories about those that got charged when the DVRs were returned, that has happened with both D* and E* at times. But it is an issue that should never happen! When you put that returned unit in the hands of the shipper THEY chose, your responsibility should end and that point. And in fact, I think it does end there and if they try to charge and you can show their shipper received it, I think they would back down from an argument.

In my case, I pay the bills with a very low limit credit card so that worse case they might get a very few hundred dollars, but in general I keep a balance on that so that there is only enough available to cover bills as they come due. That way if they want to recover some money they have to talk to me to get it.

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#24 OFFLINE   gov

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Posted 04 March 2013 - 08:59 AM

just had a E* return a month ago and they waived retrieving the LNB, it was roof mounted and the ground was snow covered.

and a recent D* return they waived the SWiM power inserter being returned as it was in the ceiling over the water softener and water heater. Asked home owner how the original tech had managed to put the inserter there and he said the water softener went in later.

I don't think these non returned accessories are a big deal, homes go back and forth between the 2 provides fairly often, most items will see use again.

Still wonder about E* being so an*l retentive about old remotes. Used to be techs would leave 'em, and a few techs would let me have returns to pass out to folks with problems. No more, I Ebay replacement remotes to have a stock on hand and have to charge for them. Nice PR to be able to pass out a free remote once in a while. Techs say they still trash can returned remotes but have to account for them. Somebody needs an additional remote for a mirrored system it just seemed like a nice use for a 'gently' previously enjoyed remote control.

Sigh.

#25 OFFLINE   RunnerFL

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Posted 04 March 2013 - 09:51 AM

E* does not enforce the policy of returning the LNB.

just left them in Nov. and they said forget about it.!!!:D:D:D


DirecTV doesn't have you return the LNB at all, only the STB's.
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