I'm sorry we don't agree, it is absolutely fundamentally different on many levels. I've done many things in life prior to television, some of which involved the product development life cycle and I have yet to find anything close to how this business works. It is completely unique is so many ways, especially on the cost side. If you software product is a hit, does it suddenly cost more to make? If a series is a hit, guess what...it costs a LOT more to make because the actors want more money, the producer, director, etc, etc. Just one example, but there are many that are quirky like that.
Actually, yes, a hit software product does
suddenly cost a lot more. Many more technical support people. An intensive demand for more features and higher quality.
As a Directv employee you should know that. I'd call the DVRs successful. I'd say there is a big demand for features. I'd say there is actually a massive demand for higher quality.
Of course other forces allow Directv to be successful with DVRs even when the software is not so great. Microsoft knows all about that as well. In enterprise software this certainly happens as well but generally there is a whole lot more pressure - like actually losing significant business if problems aren't fixed.
Lots of people can work as programmers. Not so many are good at it. Even fewer know how to make a robust product and keep it that way. They too cost more. Everybody in the food chain of the software industry expects better pay at a successful software company.
As the article stated, 70% of the scripted shows never even make the air. Then a good chunk that do, get cancelled early. Sunk costs....done. In the industries I've been in prior, no way did we have 70% plus failed product launches. Not anywhere close. It's a totally different industry.
Lots of software startups fail - most in fact. We can go round-n-round forever on this. Those in the TV industry believe it is a totally different. They have to in order to continue to justify the price of the product. I don't believe it.