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Posted 28 February 2013 - 12:55 AM
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad
Additional equipment configuration details
Sun & moon help site your satellite dish
Posted 28 February 2013 - 04:31 AM
Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700
SWM 16 SWM 8-Way Splitter SWM 2-Way Splitter Slimline 5LNB
Directv Subscriber From 2009-?
Posted 28 February 2013 - 08:58 AM
It always says that as soon as you call, but there are ways around that by just saying "speak to agent" at the prompt eventually they'll answer.
Uh OK, so how DO you get a "live agent" in off-hours for issues like this, when DirecTV (themselves state) NO longer has 24-hour live agent support???
Our customer care hours of operation are from 8:00 AM to 1 AM ET, daily.
Technical support is still available 24 hours a day, seven days a week, to assist with technical service issues.
(BTW, I HIGHLY doubt suspending an account is considered "technical support"... )
Posted 28 February 2013 - 09:36 AM
my comments and opinions are my own and do not suggest endorsement by my employer
Posted 28 February 2013 - 12:17 PM
How do I make a MAJOR change to my account now? I call Directv, but they say they are closed. That's unacceptable! They either need to have 24 hour service, or let me make account changes via the website!
You want to suspend the account in the middle of the night? Can't you wait until 8 am to do so?
Reminds me of the guy praying:
Lord, give me the gift of patience. And I want it NOW!
Family room: Sony Bravia KDL-40SL130
Living room: Sceptre 32 inch
Posted 28 February 2013 - 12:20 PM
DirecTV Subscriber Since 1998
Xtra ~ NFLST
SL3 LNB ~ Whole Home DVR
Posted 28 February 2013 - 12:31 PM
HR24-200 Leased, HR24-200 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR34-700 Leased. 5 LNB Setup W/SWM 16 Switch