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Posted 28 February 2013 - 12:55 AM
Posted 28 February 2013 - 04:31 AM
Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700
SWM 16 SWM 8-Way Splitter SWM 2-Way Splitter Slimline 5LNB
Directv Subscriber From 2009-?
Posted 28 February 2013 - 08:58 AM
It always says that as soon as you call, but there are ways around that by just saying "speak to agent" at the prompt eventually they'll answer.
Uh OK, so how DO you get a "live agent" in off-hours for issues like this, when DirecTV (themselves state) NO longer has 24-hour live agent support???
Our customer care hours of operation are from 8:00 AM to 1 AM ET, daily.
Technical support is still available 24 hours a day, seven days a week, to assist with technical service issues.
(BTW, I HIGHLY doubt suspending an account is considered "technical support"... )
Posted 28 February 2013 - 09:36 AM
my comments and opinions are my own and do not suggest endorsement by my employer
Posted 28 February 2013 - 12:17 PM
How do I make a MAJOR change to my account now? I call Directv, but they say they are closed. That's unacceptable! They either need to have 24 hour service, or let me make account changes via the website!
You want to suspend the account in the middle of the night? Can't you wait until 8 am to do so?
Reminds me of the guy praying:
Lord, give me the gift of patience. And I want it NOW!
Family room: Sony Bravia KDL-40SL130
Living room: Sceptre 32 inch
Posted 28 February 2013 - 12:20 PM
DirecTV Subscriber 1998-2014, 2015-present
Entertainment ~ NFLST
Posted 28 February 2013 - 12:31 PM
Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-100 Owned, HR20-700 Owned (Not Active), R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR44-500 Owned. 5 LNB Setup W/SWM 16 Switch