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4 replies to this topic

#1 OFFLINE   pandafish

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Posted 02 March 2013 - 01:39 PM

I signed up with Directv in August of 2010 and had auto-pay and paperless billing to get the free hd for life. The very next month I combines billing with Qwest (now Centurylink). I have had the free hd since. However, I received an email stating I would no longer have it since I don't have auto-pay which isn't an option for me since I pay Centurylink. I called D* and the rep stated he submitted an escalation ticket for me to keep it. I just wanted to give a heads up to anyone else that may be in this situation.

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#2 OFFLINE   Davenlr

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Posted 02 March 2013 - 01:42 PM

If you are paying the phone company, Directv is getting auto bill paid by them I would think.

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#3 OFFLINE   pandafish

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Posted 02 March 2013 - 07:23 PM

Yes that is how it has worked for over 2 years. It is strange that it is now seeming to be a problem.

#4 OFFLINE   jeffgbailey

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Posted 02 March 2013 - 09:45 PM

if you are billed through the Telco then you are on auto pay. I did the same thing and D* acknowledged it as auto pay

#5 OFFLINE   usnret

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Posted 02 March 2013 - 10:05 PM

When I was with the Verizon triple plan, DTV accepted the fact that they were getting my payment from V as "auto pay".
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