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0x66C Not In Update Stream Anymore


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51 replies to this topic

#26 OFFLINE   veryoldschool

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Posted 06 March 2013 - 12:46 PM

I forced an update after almost a week with an unresponsive box. The older firmware worked perfectly,

I'm going to side step the "fault game", and look into ways to try to get this HR24-100 to work with the new software, as it isn't going away, and I had it on my HR24-500 without these problems.
Those having problems tend to think they're more widespread than they may be because nobody posts about not having problem. :lol:

I would remove the eSATA and flush the guide. Then see if anything improves over 24 hours.
A.K.A VOS

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#27 OFFLINE   Hotelone

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Posted 06 March 2013 - 12:47 PM

Losing recordings and series links are a sign of a significant change [IMO] with this update.
How long have you let this DVR run with the new update?
The slowdown might be because the receiver is busy sorting out things like the guide data and your to do list.

"You might" try staying on the internal [just to ruler out the eSATA], do a double reboot within 30 mins [this flushes all the guide data] and then give it 24 hours. By this time it should either be better or not, and if better, you can move back to the eSATA.


Thanks for the suggestions VOS. 0x66C had been running off the external for almost a week, with symptoms continuing as the days passed, not the usual improved performance 24 hours after an update. The external HD passed all the internal diagnostic tests, and I flushed the guide data once with no eventual improvement.

I'll try your suggestion and stay on the internal through the weekend and see what happens. The irregularity and the length of time of the remote non-response is unlike the usual general slowness of a post-update.

Thanks for the advice.

#28 OFFLINE   veryoldschool

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Posted 06 March 2013 - 12:52 PM

Thanks for the suggestions VOS. 0x66C had been running off the external for almost a week, with symptoms continuing as the days passed, not the usual improved performance 24 hours after an update. The external HD passed all the internal diagnostic tests, and I flushed the guide data once with no eventual improvement.

I'll try your suggestion and stay on the internal through the weekend and see what happens. The irregularity and the length of time of the remote non-response is unlike the usual general slowness of a post-update.

Thanks for the advice.

None of us know what's going on (:lol:), so it may be a long shot that the eSATA bus is the cause of this slowdown, "but it could be".
Break things down to their simplest parts, and then "beat the crap out of them" :lol:
A.K.A VOS

#29 OFFLINE   Hotelone

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Posted 06 March 2013 - 01:09 PM

My HR24-500s were updated with 0x62c back in December. Since then the rapid channel changing with my HR24-500s has slowed. The software may be at fault or something else may have caused the issue to begin shortly after the download. Without knowing for sure I can hardly point to DirecTV's firmware as the cause. Again, it's better to identify the problem rather than to point and blame.


You're right, I don't have enough data to definitively point the blame on this update, but it does seem that as this update rolls out there are more and more reports of the exact same symptoms as I'm experiencing. I'm also aware that many more people aren't experiencing any symptoms with 0x66A/B/C at all. I'd just like to know why...

I'm going to take VOS's advice and work from the internal over the weekend and see what happens. Question for all: If the box's responsiveness improves when booted from the internal this weekend, would you buy a new HD for the external even though the current HD passes the internal diagnostic tests?

TIA

#30 OFFLINE   MysteryMan

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Posted 06 March 2013 - 01:15 PM

You're right, I don't have enough data to definitively point the blame on this update, but it does seem that as this update rolls out there are more and more reports of the exact same symptoms as I'm experiencing. I'm also aware that many more people aren't experiencing any symptoms with 0x66A/B/C at all. I'd just like to know why...

I'm going to take VOS's advice and work from the internal over the weekend and see what happens. Question for all: If the box's responsiveness improves when booted from the internal this weekend, would you buy a new HD for the external even though the current HD passes the internal diagnostic tests?

TIA


I'm not without sympathy and understand your frustration. Those of us who updated Java now wish we hadn't. I still can't get into the Chat Room.

DIRECTV customer since 1995.


#31 OFFLINE   veryoldschool

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Posted 06 March 2013 - 01:24 PM

Question for all: If the box's responsiveness improves when booted from the internal this weekend, would you buy a new HD for the external even though the current HD passes the internal diagnostic tests?

TIA

I'd take things one step at a time.
If things work out on the internal, then I'd repeat flushing the guide with the external and see what happens.
A.K.A VOS

#32 OFFLINE   itguy2011

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Posted 06 March 2013 - 02:26 PM

I too have been effected as Hotelone with the 66a and 66c updates. Literally on the day the update was applied to both of my HR24-100s I started experiencing the delays/freezes from the remotes as well as the front panel of the DVR itself. There are many other posts on the DTV forums and others that match this behavior and fall in line with the dates that the recent updates were authorized for different models.

Also, like Hotelone, I forced 62c on both of my DVRs via RBR, 02468. On both DVRs the issues were resolved with the 62c update being applied. There is absolutely no doubt that this is an update issue. But like Hotelone, with 62c being reapplied, my series manager was wiped. I had to recreate about 40 of them on each DVR last night. BTW, I do not use external drives at all.

Unfortunately, overnight my DVRs have reverted to 66c again (just last night). Since I only discovered this right before I went to work this morning, I have not used them enough to say if the issues have come back. I will post on that later tonight. Luckily the 66c update didn't wipe my series manager again.

I do understand also that this has obviously not effected the majority of the DVRs out there. Unfortunately for me, it effected both of mine. Which kinda makes me wonder if it is an issue with certain 'lots' of DVRs. Since I have the issue on both of mine, and since both of mine were installed at the same time, it is likely that they were assembled at the same time and have absolutely identical chip sets etc in the build. I work for a tech company that makes memory cards, SSD hard drives etc and I can tell you that often the build of a certain device can vary a small amount within the same model number device. Just wondering out loud....

At any rate, I certainly hope DTV can figure this out ASAP as I am rapidly loosing my hair (even faster than normal). :-)

Edited by itguy2011, 06 March 2013 - 03:37 PM.


#33 OFFLINE   Hotelone

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Posted 06 March 2013 - 03:01 PM

(Snip)
I do understand also that this has obviously not effected the majority of the DVRs out there. Unfortunately for me, it effected both of mine. (Snip)


Just curious ITGuy, which DVR's do you have?

#34 OFFLINE   itguy2011

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Posted 06 March 2013 - 03:33 PM

Just curious ITGuy, which DVR's do you have?


Both are HR24

#35 OFFLINE   bpratt

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Posted 06 March 2013 - 03:34 PM

It appears the problems with 66c are mostly on the HR24. I had 66c downloaded over a week ago on both of my HR21-700s with external disks and have had no problems at all. In fact 66c on the HR21 is one of the fastest responding updates I've seen.

HR10-250   250G WD  6.4a
HR21-700   750G WD 0x0912 AM21
HR21-700 2000G WD 0x0912 AM21
HR44-500 2000G WD 0x099c
DirecTV since 1997


#36 OFFLINE   itguy2011

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Posted 06 March 2013 - 04:50 PM

It appears the problems with 66c are mostly on the HR24. I had 66c downloaded over a week ago on both of my HR21-700s with external disks and have had no problems at all. In fact 66c on the HR21 is one of the fastest responding updates I've seen.


Just fyi, my mothers HR21 initially got the 66c and experienced the same delays. Then her box was downgraded to 62c and her issues went away. She never called DTV about her issue so not sure how her reciever was approved for the 62c. But she's not complaining! :lol:

#37 OFFLINE   P Smith

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Posted 06 March 2013 - 06:13 PM

for DL other version en mass, they don't need to know which IRD is has appropriate FW;
they just send special "announcement" packets ( they are broadcasting on each 101W's tpn) what are telling to particular model:do tune to tpn_XX, listen to PID_YYYY and accept the FW if a filter inside that PID has your IRD parameters...
recently activity of such "announcement" packets shown on Doug's site as a +" [plus sign]
without the packets your IRD will not update by itself; only if you will force it to do and appropriate "secondary" PID_YYYY carry correct filter for your IRD

#38 OFFLINE   itguy2011

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Posted 06 March 2013 - 09:53 PM

Update:

Interestingly, one of my DVRs is now behaving normally so far even with the 66c update.. At least during about 20 minutes of use. The first time 66c was applied I was experiencing lockups/delays/freezing that would occur at least every 5 minutes or so and last up to 2 minutes.



The other DVR unfortunately is still misbehaving with the 66c update applied as it was the first time.



I also have figured out something about the recordings that got deleted with the 62c reinstall. All of the shows that had been recorded since 66c was applied were deleted when 62c was reapplied. 66c was installed on 2/13. Every single show that was recorded on 2/13 or later was deleted when 62c was reinstalled.



Hotelone, have you had a chance to verify if your DVR is performing any better?

#39 OFFLINE   Hotelone

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Posted 06 March 2013 - 11:23 PM

I'm still on the external until this weekend when I plan to move to the internal for data points. My box (HR24/100) rebooted on it's own while I was out this afternoon but it's been responding to remote commands normally since the auto update early this morning. (Scooched HD?) I don't know what to think...:grin:

#40 OFFLINE   itguy2011

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Posted 07 March 2013 - 11:12 AM

Hmmmm.... so that would be two that may have been fixed by forcing 62c, then letting 66c reapply itself (yours, and one of mine). Makes it tempting to try it again on the one I have that is still misbehaving. The thing is, is that the one of mine that is still exibiting the behaviour is not near as bad as it was the first time 66c was applied. It used to lock up every 4 or 5 minutes and would be locked/frozen for about 2 minutes. Now it is much less frequent and only freezing for around 20-30 seconds. I might be able to live with that until the next update (hoping the next update fixes it permanently).:confused:

#41 OFFLINE   veryoldschool

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Posted 07 March 2013 - 11:16 AM

Hmmmm.... so that would be two that may have been fixed by forcing 62c, then letting 66c reapply itself (yours, and one of mine). Makes it tempting to try it again on the one I have that is still misbehaving. The thing is, is that the one of mine that is still exibiting the behaviour is not near as bad as it was the first time 66c was applied. It used to lock up every 4 or 5 minutes and would be locked/frozen for about 2 minutes. Now it is much less frequent and only freezing for around 20-30 seconds. I might be able to live with that until the next update (hoping the next update fixes it permanently).:confused:

you might get the same results by removing the power cord for 10-20 mins instead of forcing the older FW.
A.K.A VOS

#42 OFFLINE   dravenstone

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Posted 07 March 2013 - 11:16 AM

Questions for those with issues on HR24's and 66c -
I'm definitely among those with spotty response and lock ups with remote commands (and DTV customer service/support told me last night this is a current "known issue") - but are any of you getting an unusual number of partial recordings? I can almost deal with the remote until a fix comes out, but I've had two spring training games so far end up as partial recordings, about 90 minutes give or take and it's a big downer to get all set to watch a game only to find out you've got the first 4 innings and the rest is gone.

#43 OFFLINE   Hotelone

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Posted 07 March 2013 - 12:17 PM

(snip) are any of you getting an unusual number of partial recordings? (snip)


No partials here...

#44 OFFLINE   itguy2011

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Posted 07 March 2013 - 06:03 PM

I haven't noticed any partials.

#45 OFFLINE   dravenstone

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Posted 10 March 2013 - 04:31 PM

Thanks guys for the feedback on the partials, I suppose I might have a bad DVR AND the 0x66C issues at play.
Got another partial today on the red sox game 10:00 to 12:04 even though the broadcast was until 1 and I had an hour padding on the end. Caught it at 12:06 and got the rest of the game so I'll still be able to watch it tonight, but boy it's frustrating.

I'm experiencing the awful lock ups, pressing "list" often means a solid 45-60 second wait until the list populates (but the UI guys into "list mode" meaning the UI is drawn, only the list is empty and no more remote commands will work). It seems to function fine for a while after it catches up.

I'm trying to wait out a "fix" for 0x66C and see if that makes the partials stop but I nervous given no one else appears to be experiencing these. It might be time to get a replacement DVR which would be a real bummer, have so much stuff on there...

#46 OFFLINE   Jacob Braun

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Posted 10 March 2013 - 10:19 PM

Questions for those with issues on HR24's and 66c -
I'm definitely among those with spotty response and lock ups with remote commands (and DTV customer service/support told me last night this is a current "known issue") - but are any of you getting an unusual number of partial recordings? I can almost deal with the remote until a fix comes out, but I've had two spring training games so far end up as partial recordings, about 90 minutes give or take and it's a big downer to get all set to watch a game only to find out you've got the first 4 innings and the rest is gone.


I haven't had any issues like this with my 24-100 or 24-200.

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#47 OFFLINE   kkl

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Posted 21 March 2013 - 01:42 PM

I continue to have extreme delays, ever since 66a, but also with 66c. Anything that involves tuning a channel yields a 1+ minute delay, 75%+ of the time. Previous Channel is the worst. I've sometimes waited through an entire commercial block before the channel changes. This has nothing to do with the remote control. It happens using an android app or waltzremote.com. I too have the partial recording issue, but it's only 1 or 2 minutes per program. I've rebooted dozens of times and RBR a couple of times.

Does anyone know if calling customer service is useful? I've been patiently waiting for a software upgrade, or downgrade, but 3+ weeks and counting - no change.

Edited by kkl, 21 March 2013 - 01:59 PM.


#48 OFFLINE   jimmie57

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Posted 21 March 2013 - 02:18 PM

I continue to have extreme delays, ever since 66a, but also with 66c. Anything that involves tuning a channel yields a 1+ minute delay, 75%+ of the time. Previous Channel is the worst. I've sometimes waited through an entire commercial block before the channel changes. This has nothing to do with the remote control. It happens using an android app or waltzremote.com. I too have the partial recording issue, but it's only 1 or 2 minutes per program. I've rebooted dozens of times and RBR a couple of times.

Does anyone know if calling customer service is useful? I've been patiently waiting for a software upgrade, or downgrade, but 3+ weeks and counting - no change.


Have you tried:
Clearing the NVRAM,
Turned Native to OFF and just use 1080i resolution for your setting,
a Menu Reset
????
I have a 23 and 24 and do not have the problems you all are listing.
I am running the 62c software as of mid December.

DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#49 OFFLINE   dravenstone

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Posted 21 March 2013 - 02:48 PM

I continue to have extreme delays, ever since 66a, but also with 66c. Anything that involves tuning a channel yields a 1+ minute delay, 75%+ of the time. Previous Channel is the worst. I've sometimes waited through an entire commercial block before the channel changes. This has nothing to do with the remote control. It happens using an android app or waltzremote.com. I too have the partial recording issue, but it's only 1 or 2 minutes per program. I've rebooted dozens of times and RBR a couple of times.

Does anyone know if calling customer service is useful? I've been patiently waiting for a software upgrade, or downgrade, but 3+ weeks and counting - no change.


My call to customer service was not fruitful. I was told it was a "known issue" and the CS rep was "sure they would fix something like this quickly"

FWIW, I have three HR24's in the house and only one exhibits this issue with alarming regularity and it really is as bad as you describe solid minute plus of lock up. Sometimes it happens when I first turn the DVR & TV on, you can tell it's over once you actually get the OSD of the channel it was on which could be a solid minute or two. I also have a bunch of partials like you noted - 1 minute missing here and there - like the machine was in one of it's locked up states at the top of the hour when it was supposed to record something and so started late. It's only baseball games (which are a 4 hour block for me since I'm set to autorecord with an extra hour) that I've seen it actually cut off an appreciable amount of the broadcast. My theory being that same lockup in conjunction with something else causes the recording to end.

#50 OFFLINE   kkl

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Posted 21 March 2013 - 04:21 PM

Happy, happy, joy, joy! I did another reset after posting the message above. After reboot, channel changes were operating at the usual amount of slowness, not the extreme slowness. I checked the software version, and, lo and behold, the receiver had been upgraded to 66d. Hopefully my month of frustration is over. Good luck to anyone else who is still having this problem, 'cause it really sucks. It's only been an hour, but I'm hopeful...




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