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Guest Message by DevFuse

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VIP211 Rebooting on it own


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5 replies to this topic

#1 OFFLINE   John W

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Posted 18 March 2013 - 05:14 PM

My VIP211 has started rebooting on its own and is showing a solid green screen....is this thing about to die

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#2 ONLINE   P Smith

P Smith

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Posted 18 March 2013 - 05:41 PM

check its temperature
turn it cold for 15 min - disconnect power cord

#3 OFFLINE   CheriT @ DISH Network

CheriT @ DISH Network

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Posted 19 March 2013 - 08:49 AM

I am sorry about this issue and would like to assist you! Please try unplugging the receiver for about 10 seconds. If the receiver is plugged into a surge protector please try plugging it directly into the wall. If this does not resolve the issue please send me a PM so that I can further assist you. Thanks!
Cheri Torres
Social Media Representative
Cheri.Torres@Dish.com

#4 OFFLINE   John W

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Posted 19 March 2013 - 12:59 PM

I am sorry about this issue and would like to assist you! Please try unplugging the receiver for about 10 seconds. If the receiver is plugged into a surge protector please try plugging it directly into the wall. If this does not resolve the issue please send me a PM so that I can further assist you. Thanks!


Thank you. Will check these things out tonight when I get home.

#5 OFFLINE   John W

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Posted 19 March 2013 - 04:42 PM

I am sorry about this issue and would like to assist you! Please try unplugging the receiver for about 10 seconds. If the receiver is plugged into a surge protector please try plugging it directly into the wall. If this does not resolve the issue please send me a PM so that I can further assist you. Thanks!


Found it was not plugged into a surge protector but into a multiple outlet extension cord. Now direct to wall will let you know if it happens again by DM. Thank you.

#6 OFFLINE   CheriT @ DISH Network

CheriT @ DISH Network

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Posted 20 March 2013 - 06:38 AM

Thank you for checking that! Please let me know. :)
Cheri Torres
Social Media Representative
Cheri.Torres@Dish.com




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