Had assumed the H20 really was not MRV ready and that is why they were not sending recovery kits (of course the H20 heat issue has been known for years - and high heat causes the caps to go bad faster), but now they seem to not send out recovery kits for HR20s unless you get a CSR who isn't paying attention.
To me, it pretty clear they have found the caps failing is widespread and that is why they are now being junked - not that they are so "old" technology wise. Simply put, a refurbed HR20 would work fine for a current SD Customer as they attempt to move the laggards to MPEG4. But that clearly cannot work if the internal boards/caps are failing on these units.
As thus this thread was correct in its speculation:
Edited by SomeRandomIdiot, 20 March 2013 - 01:29 AM.