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HR44-500/700 Genie, 0x0696 - Issues/Discussion


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#1 OFFLINE   Scott Kocourek

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Posted 20 March 2013 - 06:24 AM

This is the official Issues and Discussion thread for HR44-500/700 Genie, version 0x0696

Release notes: http://www.dbstalk.c...ad.php?t=213660

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.


Thanks!

 


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#2 OFFLINE   AppAlum2003

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Posted 25 March 2013 - 04:09 PM

Weird issue after first boot of C41's. The LIST button was performing a MENU function. A few minutes later, the box did its own software update and the issue went away.

No major bugs to report at this time.

#3 OFFLINE   vapor21

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Posted 25 March 2013 - 04:25 PM

Weird issue after first boot of C41's. The LIST button was performing a MENU function. A few minutes later, the box did its own software update and the issue went away.

No major bugs to report at this time.


I've noticed that too. When the 41s are first install they are all buggy but as soon as they download the update from the 44 they work fine.

#4 OFFLINE   kram

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Posted 25 March 2013 - 04:31 PM

HR44-500 installed today. Problem connecting to my wireless network with secured access. All other devices connect with no problem -- as did the wireless CCK used previously for Whole Home (installer disconnected and took it).

I use a secured access list to allow devices to connect to my wireless router. Usually, when I add a device and its MAC address to the list, the device connects automatically. Unfortunately, however, the HR44 connects to my router ONLY when this access list is disabled. If secure access is enabled, the HR44 disconnects from the router.

Also, there seemed to be two (2) MAC addresses -- an initial one, and one that showed up after I was able to connect to my router. However, neither of these worked when I enabled secure access.

I was told that engineers are on the fast track for resolving HR44 bugs and releasing software updates.

Note: This problem occurs only if you are using a secure access list with your wireless router.

Edited by kram, 25 March 2013 - 04:37 PM.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#5 OFFLINE   kram

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Posted 25 March 2013 - 04:52 PM

RC71 won't turn TV off. Two installers tried to program the remote, but all attempts failed. I just tried programming in both IR and RF mode, following the on-screen directions. Yes, I pressed the Enter key when instructed to. Neither methods worked. The remote only operates the HR44. It will not turn the TV on or off.:(

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#6 OFFLINE   Scott Kocourek

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Posted 25 March 2013 - 05:22 PM

RC71 won't turn TV off. Two installers tried to program the remote, but all attempts failed. I just tried programming in both IR and RF mode, following the on-screen directions. Yes, I pressed the Enter key when instructed to. Neither methods worked. The remote only operates the HR44. It will not turn the TV on or off.:(


Go to your make (Sony, VIZIO) and try the option that says "I do not know the model of my tv" that may get you rolling with the on/off.

 


#7 OFFLINE   kram

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Posted 25 March 2013 - 06:30 PM

Go to your make (Sony, VIZIO) and try the option that says "I do not know the model of my tv" that may get you rolling with the on/off.


Scott: There are absolutely no such options available. There simply are two sets of instruction - one for RF and one for IR.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#8 OFFLINE   Jacob Braun

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Posted 25 March 2013 - 06:49 PM

Go to your make (Sony, VIZIO) and try the option that says "I do not know the model of my tv" that may get you rolling with the on/off.


On some TVs the HR34 (and I would assume the HR44) are attempting to auto-detect the TV type...my HR34 will just say "Programming for your SAMSUNG TV" with no brand or model select given.
I want to say the RC71 will use the RC65 remote codes too for manually programming but I can't recall how to program them in. [I can't even recall if that is correct as there is limited info available on those and all I've found are RC70s, for some reason I haven't seen any RC71s]

Edited by JBv, 25 March 2013 - 06:54 PM.

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#9 OFFLINE   kram

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Posted 25 March 2013 - 06:53 PM

On some TVs the HR34 (and I would assume the HR44) are attempting to auto-detect the TV type...my HR34 will just say "Programming for your SAMSUNG TV" with no model select given. I want to say the RC71 will use the RC65 remote codes too for manually programming but I can't recall how to program them in.


My HR44 doesn't even say that. It just provides one code to enter. You can't even try any other codes. No option to do anything manually.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#10 OFFLINE   Scott Kocourek

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Posted 25 March 2013 - 07:41 PM

Scott: There are absolutely no such options available. There simply are two sets of instruction - one for RF and one for IR.


Do the RF setup first, then the tv setup, when in the tv setup select the brand and then choose I don't know.

Try and stand 3' - 4' from the receiver when doing the remote programming, too close and you may not be able to program.

 


#11 OFFLINE   kram

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Posted 25 March 2013 - 07:58 PM

Do the RF setup first, then the tv setup, when in the tv setup select the brand and then choose I don't know.

Try and stand 3' - 4' from the receiver when doing the remote programming, too close and you may not be able to program.


If you're referring to Display setup, there's no option to select a TV brand.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#12 OFFLINE   Supramom2000

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Posted 25 March 2013 - 08:01 PM

You need to go to menu - settings - remote control - IR/RF set up. Set it up in RF. Then go back and choose program remote. It should ask you if you want to program the TV or an A/V.

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#13 OFFLINE   kram

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Posted 25 March 2013 - 08:13 PM

I got it to work! We were all using the wrong Channel Up button. This button on the RC71 is different from what it is on the RC65. On the RC 71, it's a little "rocker" button just to the left of the Prev button and to the right of the Vol "rocker" button. The channel up and down buttons are NOT the arrow buttons.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#14 OFFLINE   Scott Kocourek

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Posted 25 March 2013 - 08:20 PM

I got it to work! We were all using the wrong Channel Up button. This button on the RC71 is different from what it is on the RC65. On the RC 71, it's a little "rocker" button just to the left of the Prev button and to the right of the Vol "rocker" button. The channel up and down buttons are NOT the arrow buttons.


Its hard to troubleshoot that. ;)

 


#15 OFFLINE   kram

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Posted 26 March 2013 - 02:20 PM

HR44 is now connected to my secured wireless network. This morning I added the second MAC address to my secure-access list and then enabled the feature. I don't if adding the second MAC address had anything to do with it -- or if somehow, miraculously, it just took a while for the HR44 to connect itself to the secure network -- but it now works. Other DVRs in the chain also connected.:):)

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#16 OFFLINE   kram

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Posted 26 March 2013 - 03:05 PM

Lost my shared Playlist. Had to do a Reset. Notified tech support.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#17 OFFLINE   Datagg

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Posted 26 March 2013 - 04:51 PM

I was told that engineers are on the fast track for resolving HR44 bugs and releasing software updates.


What a life changer it would be If I had a dime every time I heard that.... :lol:

#18 OFFLINE   kram

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Posted 27 March 2013 - 07:00 PM

New problem: DoD PPV hasn't populated with "watch now" movies. I filed a report, but who knows what'll happen....

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#19 OFFLINE   mark p

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Posted 27 March 2013 - 08:02 PM

I have installed a half dozen hr44's in the last 2 days. I have a list of IR codes for the remote and I programmed the remote to my HR24 at my house. I am wondering if there is a way to do a code search (IR) on the new Genie remote? It would save a lot of time on installs not having to wait for the c-41 (clients) to download before I can get the code

Anyone have any ideas

#20 OFFLINE   RunnerFL

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Posted 27 March 2013 - 08:51 PM

I have installed a half dozen hr44's in the last 2 days. I have a list of IR codes for the remote and I programmed the remote to my HR24 at my house. I am wondering if there is a way to do a code search (IR) on the new Genie remote? It would save a lot of time on installs not having to wait for the c-41 (clients) to download before I can get the code

Anyone have any ideas


The new RC71 remote requires being in RF mode before you can setup remote codes for TV's and AVR's.
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#21 OFFLINE   kram

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Posted 27 March 2013 - 09:10 PM

"Nashville" is currently recording on the HR44, but no recording light is on.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#22 OFFLINE   kram

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Posted 27 March 2013 - 09:41 PM

"Nashville" is currently recording on the HR44, but no recording light is on.


My mistake. The light is really small and I couldn't see it from where I'm sitting.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#23 OFFLINE   JayHook

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Posted 27 March 2013 - 10:55 PM

Wireless Connection Problem ......

My HR44-500 was installed yesterday.
The tech could not establish a connection to my Netgear
router which is running in "g" mode with WEP security.
(I'm running WEP for an older laptop with XP Pro)

We verified proper router operation by getting good
connections to both my laptop and my blu-ray player.
The HR44 would display "Connecting ..........." for several
minutes then display a "failure to connect" message.
The tech made a phone call and reported back that it is
a known software issue with the HR44 that should be resolved
in a few months. He said he could do nothing more and left.

I later called Directv tech support myself and the DTV Tech
said there was no such software issue. However, after 1-1/2
hours on the phone with me .... he gave up.
So we switched the router to WPA security and the HR44
connected to it with no problems.

The DTV Tech concluded by saying there was no problem
with the HR44 or its software. It must be my router, even
though it does work with my blu-ray player and laptop.

I'm inclined to think he's wrong.

#24 OFFLINE   kram

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Posted 28 March 2013 - 07:03 AM

Wireless Connection Problem ......

My HR44-500 was installed yesterday.
The tech could not establish a connection to my Netgear
router which is running in "g" mode with WEP security.
(I'm running WEP for an older laptop with XP Pro)

We verified proper router operation by getting good
connections to both my laptop and my blu-ray player.
The HR44 would display "Connecting ..........." for several
minutes then display a "failure to connect" message.
The tech made a phone call and reported back that it is
a known software issue with the HR44 that should be resolved
in a few months. He said he could do nothing more and left.

I later called Directv tech support myself and the DTV Tech
said there was no such software issue. However, after 1-1/2
hours on the phone with me .... he gave up.
So we switched the router to WPA security and the HR44
connected to it with no problems.

The DTV Tech concluded by saying there was no problem
with the HR44 or its software. It must be my router, even
though it does work with my blu-ray player and laptop.

I'm inclined to think he's wrong.


Yes, there are, in fact, problems with the wireless connection. I have a Netgear RangeMax WNR3500, v2 router. Although I'm running in WPA mode, my HR44 wouldn't connect to my router because I had a secure-access list enabled. When disabled, the connection succeeded. The day after install, however, I tried to connect with the list enabled, and it connected! Can you provide router details? Model? (Mind you, I've been using this list for years with no problems until the HR44.)

Since you seem to be the only other person with a 44 who is posting here, can you do me a favor? Tomorrow (or after your box fully populates) can you please report whether or not any of your DoD PPV movies (on the Search and Browse > All Movies > movie posters on the right-hand side) have any green arrows on them -- indicating that you can watch these movies right away? I had my 44 installed on Monday and still have no way to watch movies "on demand". The DTV engineers are aware of the problem, and someone is supposed to call me tonight with an update.

Also, if you have to call tech support again, ask for the Case Management team. These folks are the ones handling all of the HR44 bugs and issues. I kept having to ask if there was anyone specifically assigned to take and file bug reports from us beta testers, and that's who they connected me with. Special phone number and PIN, but I have been instructed not to publish this information (God only knows why) -- but I'm doing the next best thing. There's no reason why all HR44 testers shouldn't have access to the support we need.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#25 OFFLINE   JayHook

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Posted 28 March 2013 - 10:20 AM

*
Response to kram
*
I have 9 DoD PPV movies listed.
4 of them have green arrows.

Re: Tech Support
I have been talking to a tech in the HR44 support group.
He provided a private phone number and PIN for me to use.

Re: WEP WLAN encrytion
The tech called me back this morning and said that the HR44
does not support WEP encryption.
I am still very skeptical.
When my router is in WEP and the HR44 detects it, the HR44
will not accept password characters other than numbers and
the letters A thru F; in other words, Hex input, as in WEP.
Why build that intelligence into the receiver to be unused ?

Re: Instruction Manual
I asked that my case not be closed until DTV furnishes me a
manual for the RC71 remote.

Re: My Router Info
Netgear Model WGR614 v6

Edited by JayHook, 28 March 2013 - 10:26 AM.





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