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HR44-500/700 Genie, 0x0696 - Issues/Discussion


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#26 OFFLINE   kram

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Posted 28 March 2013 - 10:30 AM

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I have 9 DoD PPV movies listed.
4 of them have green arrows.

Re: Tech Support
I have been talking to a tech in the HR44 support group.
He provided a private phone number and PIN for me to use.

Re: WEP WLAN encrytion
The tech called me back this morning and said that the HR44
does not support WEP encryption.
I am still very skeptical.
When my router is in WEP and the HR44 detects it, the HR44
will not accept password characters other than numbers and
the letters A thru F; in other words, Hex input, as in WEP.
Why build that intelligence into the receiver to be unused ?

Re: Instruction Manual
I asked that my case not be closed until DTV furnishes me a
manual for the RC71 remote.

Re: My Router Info
Netgear Model WGR614 v6


JayHook: Can you tell me which movies have the green arrows? Also, I don't think there's an RC71 manual available. The two installers who were at my house trying to figure out how to program it only had an RC65 manual. If you can't program it, let me know. I figured out how to make it work.

Re: Your router. That's a really, really old one. You might want to consider upgrading.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


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#27 OFFLINE   kram

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Posted 28 March 2013 - 10:48 AM

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I have 9 DoD PPV movies listed.
4 of them have green arrows.


Here's what I have:

From Search & Browser > All Movies: Of all the posters on the right side, only "Parental Guidance" has a green arrow.

From Ch. 125 down: The following are in the "Select to Watch" bands:
  • Killing Them Softly
  • Rise of the Guardians (old movie)
  • Twilight Breaking Dawn, Part 2
  • Parental Guidance
  • Fever Pitch (old movie, $3.99)

These are the only "Watch Now" movies I currently have available (after almost 72 hours post-install).

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#28 OFFLINE   JayHook

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Posted 28 March 2013 - 10:50 AM

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Movies with green arrows are:
Fever Pitch
Parental Guidance
Rise of the Guardians
To the Artic

In response to your PM, I didn't have WholeHome
before the HR44 was installed yesterday.
(A few more posts and I'll be able to PM you)

I agree about my old router. I'll be upgrading in June.

#29 OFFLINE   kram

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Posted 28 March 2013 - 10:57 AM

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Movies with green arrows are:
Fever Pitch
Parental Guidance
Rise of the Guardians
To the Artic

In response to your PM, I didn't have WholeHome
before the HR44 was installed yesterday.
(A few more posts and I'll be able to PM you)

I agree about my old router. I'll be upgrading in June.


So it appears we have a similar problem. This is very good to know. Did you report it to the special tech support team? They need to know that I'm not the only one with the problem. Do you have any other DVRs? If yes, can you check to confirm that a full spectrum of movies have the green arrows? I have two other DVRs (23-700 and 24-200) and both have tons of movies and programs that are available to watch immediately.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#30 OFFLINE   JayHook

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Posted 28 March 2013 - 11:12 AM

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I'm not sure that its a problem yet because I just began
the update process about 2 hours ago while on the phone
with the DTV tech. He said it may take as long as 24 hours
for all lists to be fully populated.
... other DVR's ?
No, I don't have any others, but if there's anything else
you'd like me to check I'll be happy to.
Back in a few hours ...

#31 OFFLINE   kram

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Posted 28 March 2013 - 11:24 AM

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I'm not sure that its a problem yet because I just began
the update process about 2 hours ago while on the phone
with the DTV tech. He said it may take as long as 24 hours
for all lists to be fully populated.
... other DVR's ?
No, I don't have any others, but if there's anything else
you'd like me to check I'll be happy to.
Back in a few hours ...


OK. Please report the status tomorrow.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#32 OFFLINE   RAD

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Posted 28 March 2013 - 11:37 AM

New problem: DoD PPV hasn't populated with "watch now" movies. I filed a report, but who knows what'll happen....

I checked on my HR44-700, under "Search & Browse", then "All Movies", then "What's On Now" and see 16 movies with the green play now arrow.

See post My Setup for configuration info.


#33 OFFLINE   kram

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Posted 28 March 2013 - 11:45 AM

I checked on my HR44-700, under "Search & Browse", then "All Movies", then "What's On Now" and see 16 movies with the green play now arrow.


But you have an HR44-700. I have a -500. Don't know if the software is the same. In any event, in Search & Browse > All Movies > What's on now, I have 23 movies listed and only one (1) ["To the Artic 3D"] has a green arrow.

How long have you had your 44?

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#34 OFFLINE   JayHook

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Posted 28 March 2013 - 11:53 PM

I checked on my HR44-700, under "Search & Browse", then "All Movies", then "What's On Now" and see 16 movies with the green play now arrow.


15 hours after start-up my HR44-500 has loaded only 18 movie titles.
(At that rate maybe its loading the whole movies !)

3 of them have green arrows.
That's down from the 4 green arrows I had at the 6 hour mark.

I'm leaving on a 3-week trip so I won't be able to report
further progress until I return, but I'll watch this thread
for new developments while I'm gone.

#35 OFFLINE   kram

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Posted 29 March 2013 - 08:24 AM

Still in the same boat today. Case Management called me last night to say she hadn't heard anything back from engineering. I told her there was someone else with the same problem. She also told me that when they rolled the HR34 out for beta testing, the exact same problems were reported. You would think that they learned from their mistakes, but I guess not.

Since I have more than seven (7) connected wireless devices, I'll be upgrading my wireless router this weekend from a Netgear RangeMax WNR3500 v2 to a Netgear N900 Dual Band Gigabit (WNDR4500). I was told that the HR44 is compatible with both 2.4 and 5.0 connections.

Also found another bug, which I reported: When you view a list of upcoming episodes for a show, the down arrow still displays when you reach the end of the list. It's not supposed to.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#36 OFFLINE   kram

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Posted 29 March 2013 - 09:27 AM

For those of you looking for an RC71 guide:

http://www.directv.c...emote_Guide.pdf

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#37 OFFLINE   free4all

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Posted 29 March 2013 - 01:57 PM

New problem: DoD PPV hasn't populated with "watch now" movies. I filed a report, but who knows what'll happen....

it would be cool if you post your report number with your issue. Send report alone w/o providing the logs number is like throwing a pebble into the ocean.

#38 OFFLINE   kram

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Posted 29 March 2013 - 02:03 PM

it would be cool if you post your report number with your issue. Send report alone w/o providing the logs number is like throwing a pebble into the ocean.


Unfortunately, I didn't record the report numbers. Case Management has them. Is there a way to retrieve the numbers from the HR44?

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#39 OFFLINE   free4all

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Posted 29 March 2013 - 02:24 PM

Unfortunately, I didn't record the report numbers. Case Management has them. Is there a way to retrieve the numbers from the HR44?

nope, the only way is to write it down :)

#40 OFFLINE   acostapimps

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Posted 29 March 2013 - 07:11 PM

Unfortunately, I didn't record the report numbers. Case Management has them. Is there a way to retrieve the numbers from the HR44?


Is there a misc option in the settings menu? If not you can do a keyword search for IAMANEDGECUTTER in the smart search and it should appear in the menu, Once in the misc options you can send a report, and post here with the number that will show after sending.

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#41 OFFLINE   mark p

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Posted 29 March 2013 - 10:34 PM

Once the R71 is in RF mode, is there a way to do a code search like you can on the rc65 remote?

#42 OFFLINE   Scott Kocourek

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Posted 30 March 2013 - 05:11 AM

Is there a misc option in the settings menu? If not you can do a keyword search for IAMANEDGECUTTER in the smart search and it should appear in the menu, Once in the misc options you can send a report, and post here with the number that will show after sending.



Please don't do that. If you need to send a report then use the SENDREPORT keyword search, the search mentioned above is not recommended.

 


#43 OFFLINE   RunnerFL

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Posted 30 March 2013 - 05:50 AM

Once the R71 is in RF mode, is there a way to do a code search like you can on the rc65 remote?


Once in RF mode code search is automatic. You tell the unit what type of TV, or AVR, you have and it tries all the codes it knows for you.
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#44 OFFLINE   kram

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Posted 01 April 2013 - 08:36 AM

Please don't do that. If you need to send a report then use the SENDREPORT keyword search, the search mentioned above is not recommended.


I've been told to send reports using the SENDREPORTALL keyword.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#45 OFFLINE   ysvsr1

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Posted 01 April 2013 - 10:49 AM

can someone help me to find STOP button on RC71_Remote? I got new genie hr44 and I have no clue to stop viewing a recorded program. Any help is appreciated.

#46 OFFLINE   kram

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Posted 01 April 2013 - 10:59 AM

can someone help me to find STOP button on RC71_Remote? I got new genie hr44 and I have no clue to stop viewing a recorded program. Any help is appreciated.


Unfortunately, there is no STOP button. Do the following instead:

  • Press EXIT.
  • To resume watching, select the recording from your Playlist.

Clumsy, but this is the way it works.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#47 OFFLINE   ysvsr1

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Posted 01 April 2013 - 11:02 AM

Unfortunately, there is no STOP button. Do the following instead:

  • Press EXIT.
  • To resume watching, select the recording from your Playlist.


Thanks for the reply. It is annoying process..:nono2: they should have utilized some other button to work...

anyways, other than stop button issue, so far I am happy with hr44

#48 OFFLINE   kram

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Posted 01 April 2013 - 11:05 AM

anyways, other than stop button issue, so far I am happy with hr44


Have you experienced any issues? When you go to Search & Browse > All movies, do any of the movie posters have green arrows on them?

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#49 OFFLINE   RunnerFL

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Posted 01 April 2013 - 11:07 AM

can someone help me to find STOP button on RC71_Remote?


There is no stop button. Your only options are "exit" and "back". Exit drops you out to "live TV" and "back" takes you to whatever you were doing last.
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#50 OFFLINE   sigma1914

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Posted 01 April 2013 - 11:12 AM

Thanks for the reply. It is annoying process..:nono2: they should have utilized some other button to work...

anyways, other than stop button issue, so far I am happy with hr44


You should be able to press Exit, as suggested, and if you haven't changed channels press Previous to return playing where you left off.
If you stop responding to them or put them on ignore, then eventually they'll go away.




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