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HR44-500/700 Genie, 0x0696 - Issues/Discussion


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85 replies to this topic

#21 OFFLINE   kram

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Posted 27 March 2013 - 09:10 PM

"Nashville" is currently recording on the HR44, but no recording light is on.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


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#22 OFFLINE   kram

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Posted 27 March 2013 - 09:41 PM

"Nashville" is currently recording on the HR44, but no recording light is on.


My mistake. The light is really small and I couldn't see it from where I'm sitting.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#23 OFFLINE   JayHook

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Posted 27 March 2013 - 10:55 PM

Wireless Connection Problem ......

My HR44-500 was installed yesterday.
The tech could not establish a connection to my Netgear
router which is running in "g" mode with WEP security.
(I'm running WEP for an older laptop with XP Pro)

We verified proper router operation by getting good
connections to both my laptop and my blu-ray player.
The HR44 would display "Connecting ..........." for several
minutes then display a "failure to connect" message.
The tech made a phone call and reported back that it is
a known software issue with the HR44 that should be resolved
in a few months. He said he could do nothing more and left.

I later called Directv tech support myself and the DTV Tech
said there was no such software issue. However, after 1-1/2
hours on the phone with me .... he gave up.
So we switched the router to WPA security and the HR44
connected to it with no problems.

The DTV Tech concluded by saying there was no problem
with the HR44 or its software. It must be my router, even
though it does work with my blu-ray player and laptop.

I'm inclined to think he's wrong.

#24 OFFLINE   kram

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Posted 28 March 2013 - 07:03 AM

Wireless Connection Problem ......

My HR44-500 was installed yesterday.
The tech could not establish a connection to my Netgear
router which is running in "g" mode with WEP security.
(I'm running WEP for an older laptop with XP Pro)

We verified proper router operation by getting good
connections to both my laptop and my blu-ray player.
The HR44 would display "Connecting ..........." for several
minutes then display a "failure to connect" message.
The tech made a phone call and reported back that it is
a known software issue with the HR44 that should be resolved
in a few months. He said he could do nothing more and left.

I later called Directv tech support myself and the DTV Tech
said there was no such software issue. However, after 1-1/2
hours on the phone with me .... he gave up.
So we switched the router to WPA security and the HR44
connected to it with no problems.

The DTV Tech concluded by saying there was no problem
with the HR44 or its software. It must be my router, even
though it does work with my blu-ray player and laptop.

I'm inclined to think he's wrong.


Yes, there are, in fact, problems with the wireless connection. I have a Netgear RangeMax WNR3500, v2 router. Although I'm running in WPA mode, my HR44 wouldn't connect to my router because I had a secure-access list enabled. When disabled, the connection succeeded. The day after install, however, I tried to connect with the list enabled, and it connected! Can you provide router details? Model? (Mind you, I've been using this list for years with no problems until the HR44.)

Since you seem to be the only other person with a 44 who is posting here, can you do me a favor? Tomorrow (or after your box fully populates) can you please report whether or not any of your DoD PPV movies (on the Search and Browse > All Movies > movie posters on the right-hand side) have any green arrows on them -- indicating that you can watch these movies right away? I had my 44 installed on Monday and still have no way to watch movies "on demand". The DTV engineers are aware of the problem, and someone is supposed to call me tonight with an update.

Also, if you have to call tech support again, ask for the Case Management team. These folks are the ones handling all of the HR44 bugs and issues. I kept having to ask if there was anyone specifically assigned to take and file bug reports from us beta testers, and that's who they connected me with. Special phone number and PIN, but I have been instructed not to publish this information (God only knows why) -- but I'm doing the next best thing. There's no reason why all HR44 testers shouldn't have access to the support we need.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#25 OFFLINE   JayHook

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Posted 28 March 2013 - 10:20 AM

*
Response to kram
*
I have 9 DoD PPV movies listed.
4 of them have green arrows.

Re: Tech Support
I have been talking to a tech in the HR44 support group.
He provided a private phone number and PIN for me to use.

Re: WEP WLAN encrytion
The tech called me back this morning and said that the HR44
does not support WEP encryption.
I am still very skeptical.
When my router is in WEP and the HR44 detects it, the HR44
will not accept password characters other than numbers and
the letters A thru F; in other words, Hex input, as in WEP.
Why build that intelligence into the receiver to be unused ?

Re: Instruction Manual
I asked that my case not be closed until DTV furnishes me a
manual for the RC71 remote.

Re: My Router Info
Netgear Model WGR614 v6

Edited by JayHook, 28 March 2013 - 10:26 AM.


#26 OFFLINE   kram

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Posted 28 March 2013 - 10:30 AM

*
Response to kram
*
I have 9 DoD PPV movies listed.
4 of them have green arrows.

Re: Tech Support
I have been talking to a tech in the HR44 support group.
He provided a private phone number and PIN for me to use.

Re: WEP WLAN encrytion
The tech called me back this morning and said that the HR44
does not support WEP encryption.
I am still very skeptical.
When my router is in WEP and the HR44 detects it, the HR44
will not accept password characters other than numbers and
the letters A thru F; in other words, Hex input, as in WEP.
Why build that intelligence into the receiver to be unused ?

Re: Instruction Manual
I asked that my case not be closed until DTV furnishes me a
manual for the RC71 remote.

Re: My Router Info
Netgear Model WGR614 v6


JayHook: Can you tell me which movies have the green arrows? Also, I don't think there's an RC71 manual available. The two installers who were at my house trying to figure out how to program it only had an RC65 manual. If you can't program it, let me know. I figured out how to make it work.

Re: Your router. That's a really, really old one. You might want to consider upgrading.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#27 OFFLINE   kram

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Posted 28 March 2013 - 10:48 AM

*
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*
I have 9 DoD PPV movies listed.
4 of them have green arrows.


Here's what I have:

From Search & Browser > All Movies: Of all the posters on the right side, only "Parental Guidance" has a green arrow.

From Ch. 125 down: The following are in the "Select to Watch" bands:
  • Killing Them Softly
  • Rise of the Guardians (old movie)
  • Twilight Breaking Dawn, Part 2
  • Parental Guidance
  • Fever Pitch (old movie, $3.99)

These are the only "Watch Now" movies I currently have available (after almost 72 hours post-install).

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#28 OFFLINE   JayHook

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Posted 28 March 2013 - 10:50 AM

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*

Movies with green arrows are:
Fever Pitch
Parental Guidance
Rise of the Guardians
To the Artic

In response to your PM, I didn't have WholeHome
before the HR44 was installed yesterday.
(A few more posts and I'll be able to PM you)

I agree about my old router. I'll be upgrading in June.

#29 OFFLINE   kram

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Posted 28 March 2013 - 10:57 AM

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*

Movies with green arrows are:
Fever Pitch
Parental Guidance
Rise of the Guardians
To the Artic

In response to your PM, I didn't have WholeHome
before the HR44 was installed yesterday.
(A few more posts and I'll be able to PM you)

I agree about my old router. I'll be upgrading in June.


So it appears we have a similar problem. This is very good to know. Did you report it to the special tech support team? They need to know that I'm not the only one with the problem. Do you have any other DVRs? If yes, can you check to confirm that a full spectrum of movies have the green arrows? I have two other DVRs (23-700 and 24-200) and both have tons of movies and programs that are available to watch immediately.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#30 OFFLINE   JayHook

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Posted 28 March 2013 - 11:12 AM

*
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*

I'm not sure that its a problem yet because I just began
the update process about 2 hours ago while on the phone
with the DTV tech. He said it may take as long as 24 hours
for all lists to be fully populated.
... other DVR's ?
No, I don't have any others, but if there's anything else
you'd like me to check I'll be happy to.
Back in a few hours ...

#31 OFFLINE   kram

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Posted 28 March 2013 - 11:24 AM

*
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*

I'm not sure that its a problem yet because I just began
the update process about 2 hours ago while on the phone
with the DTV tech. He said it may take as long as 24 hours
for all lists to be fully populated.
... other DVR's ?
No, I don't have any others, but if there's anything else
you'd like me to check I'll be happy to.
Back in a few hours ...


OK. Please report the status tomorrow.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#32 OFFLINE   RAD

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Posted 28 March 2013 - 11:37 AM

New problem: DoD PPV hasn't populated with "watch now" movies. I filed a report, but who knows what'll happen....

I checked on my HR44-700, under "Search & Browse", then "All Movies", then "What's On Now" and see 16 movies with the green play now arrow.

See post My Setup for configuration info.


#33 OFFLINE   kram

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Posted 28 March 2013 - 11:45 AM

I checked on my HR44-700, under "Search & Browse", then "All Movies", then "What's On Now" and see 16 movies with the green play now arrow.


But you have an HR44-700. I have a -500. Don't know if the software is the same. In any event, in Search & Browse > All Movies > What's on now, I have 23 movies listed and only one (1) ["To the Artic 3D"] has a green arrow.

How long have you had your 44?

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#34 OFFLINE   JayHook

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Posted 28 March 2013 - 11:53 PM

I checked on my HR44-700, under "Search & Browse", then "All Movies", then "What's On Now" and see 16 movies with the green play now arrow.


15 hours after start-up my HR44-500 has loaded only 18 movie titles.
(At that rate maybe its loading the whole movies !)

3 of them have green arrows.
That's down from the 4 green arrows I had at the 6 hour mark.

I'm leaving on a 3-week trip so I won't be able to report
further progress until I return, but I'll watch this thread
for new developments while I'm gone.

#35 OFFLINE   kram

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Posted 29 March 2013 - 08:24 AM

Still in the same boat today. Case Management called me last night to say she hadn't heard anything back from engineering. I told her there was someone else with the same problem. She also told me that when they rolled the HR34 out for beta testing, the exact same problems were reported. You would think that they learned from their mistakes, but I guess not.

Since I have more than seven (7) connected wireless devices, I'll be upgrading my wireless router this weekend from a Netgear RangeMax WNR3500 v2 to a Netgear N900 Dual Band Gigabit (WNDR4500). I was told that the HR44 is compatible with both 2.4 and 5.0 connections.

Also found another bug, which I reported: When you view a list of upcoming episodes for a show, the down arrow still displays when you reach the end of the list. It's not supposed to.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#36 OFFLINE   kram

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Posted 29 March 2013 - 09:27 AM

For those of you looking for an RC71 guide:

http://www.directv.c...emote_Guide.pdf

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#37 OFFLINE   free4all

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Posted 29 March 2013 - 01:57 PM

New problem: DoD PPV hasn't populated with "watch now" movies. I filed a report, but who knows what'll happen....

it would be cool if you post your report number with your issue. Send report alone w/o providing the logs number is like throwing a pebble into the ocean.

#38 OFFLINE   kram

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Posted 29 March 2013 - 02:03 PM

it would be cool if you post your report number with your issue. Send report alone w/o providing the logs number is like throwing a pebble into the ocean.


Unfortunately, I didn't record the report numbers. Case Management has them. Is there a way to retrieve the numbers from the HR44?

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#39 OFFLINE   free4all

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Posted 29 March 2013 - 02:24 PM

Unfortunately, I didn't record the report numbers. Case Management has them. Is there a way to retrieve the numbers from the HR44?

nope, the only way is to write it down :)

#40 OFFLINE   acostapimps

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Posted 29 March 2013 - 07:11 PM

Unfortunately, I didn't record the report numbers. Case Management has them. Is there a way to retrieve the numbers from the HR44?


Is there a misc option in the settings menu? If not you can do a keyword search for IAMANEDGECUTTER in the smart search and it should appear in the menu, Once in the misc options you can send a report, and post here with the number that will show after sending.

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