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HR44-500/700 Genie, 0x0696 - Issues/Discussion


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#51 OFFLINE   veryoldschool

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Posted 01 April 2013 - 11:24 AM

When you go to Search & Browse > All movies, do any of the movie posters have green arrows on them?

Those look like what has been either recorded by Genie recommendations, or the PPV list.
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#52 OFFLINE   Steve

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Posted 01 April 2013 - 12:09 PM

You should be able to press Exit, as suggested, and if you haven't changed channels press Previous to return playing where you left off.

And as mentioned before, BACK takes you to where you were right before you started playing. For me, 95% of the time, that's as good as STOP.
/steve

#53 OFFLINE   kram

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Posted 05 April 2013 - 11:47 AM

Well, just got a replacement HR44. Had problems with recorded programs - they were dropping the last 10 (crucial) minutes. So, rather than try and troubleshoot, he just replaced it. He was a service guy (not an installer) who just started working with the 44. So he was kind if put off by the fact that I knew more about the box (and RC71) than he did. But too bad. We'll just have to see if performance improves.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#54 OFFLINE   wewz40

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Posted 05 April 2013 - 12:48 PM

I had bought a Samsung 60' plasma & have had problems with the motion blur, no setting on the plasmas. I had two different techs out only to tell me it is not the TV, they said it was the source, like putting cheap gas in a high performance car. My question is, is there any settings on the HR44 box that would help the problem?

#55 OFFLINE   Steve

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Posted 05 April 2013 - 01:05 PM

I had bought a Samsung 60' plasma & have had problems with the motion blur, no setting on the plasmas. I had two different techs out only to tell me it is not the TV, they said it was the source, like putting cheap gas in a high performance car. My question is, is there any settings on the HR44 box that would help the problem?

HR44s are like the rest of the DirecTV STBs. You can optionally convert native to a particular output resolution, but that's about it.
/steve

#56 OFFLINE   kram

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Posted 05 April 2013 - 02:58 PM

Well, just got a replacement HR44. Had problems with recorded programs - they were dropping the last 10 (crucial) minutes. So, rather than try and troubleshoot, he just replaced it. He was a service guy (not an installer) who just started working with the 44. So he was kind if put off by the fact that I knew more about the box (and RC71) than he did. But too bad. We'll just have to see if performance improves.


So this box is worse than than the first one. I just tried to watch an assortment of recordings that were recorded on my two other DVRs, and they won't play. Confirmed on the other boxes that they were watchable. Called Case Management, and am now waiting for a call from the local office.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#57 OFFLINE   sigma1914

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Posted 05 April 2013 - 04:19 PM

So this box is worse than than the first one. I just tried to watch an assortment of recordings that were recorded on my two other DVRs, and they won't play. Confirmed on the other boxes that they were watchable. Called Case Management, and am now waiting for a call from the local office.


Did you try resetting everything?
If you stop responding to them or put them on ignore, then eventually they'll go away.

#58 OFFLINE   kram

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Posted 05 April 2013 - 05:27 PM

Did you try resetting everything?


Yes, I did a reset on the 44 and the recordings are "normal" --except that I seem to have the same "freeze" issue that I had on the first 44. Called Case Management -- again. Senior techs and quality folks are scheduled to come here on Sunday.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#59 OFFLINE   NR4P

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Posted 05 April 2013 - 06:56 PM

Yes, I did a reset on the 44 and the recordings are "normal" --except that I seem to have the same "freeze" issue that I had on the first 44. Called Case Management -- again. Senior techs and quality folks are scheduled to come here on Sunday.


By chance, are you connected to your TV through your AV receiver? Or direct connection from HR44 to the TV over HDMI?

#60 OFFLINE   kram

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Posted 05 April 2013 - 07:19 PM

By chance, are you connected to your TV through your AV receiver? Or direct connection from HR44 to the TV over HDMI?


No A/V receiver on the HR44. Direct to TV via HDMI.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#61 OFFLINE   Laxguy

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Posted 07 April 2013 - 12:51 PM

You ought to reset everything- ie. the other two boxes. Also, run through Network settings, even if you don't change anything.
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#62 OFFLINE   Laxguy

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Posted 07 April 2013 - 12:54 PM

I had bought a Samsung 60' plasma & have had problems with the motion blur, no setting on the plasmas. I had two different techs out only to tell me it is not the TV, they said it was the source, like putting cheap gas in a high performance car. My question is, is there any settings on the HR44 box that would help the problem?


Please see the thread you started, the many answers given, and questions of you that have gone unanswered.
"Laxguy" means a guy who loves lacrosse.

#63 OFFLINE   kram

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Posted 07 April 2013 - 02:42 PM

You ought to reset everything- ie. the other two boxes. Also, run through Network settings, even if you don't change anything.


If you're posting to me, I already did that several times.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#64 OFFLINE   NR4P

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Posted 07 April 2013 - 03:41 PM

No A/V receiver on the HR44. Direct to TV via HDMI.


How about trying component cables instead of HDMI? See if the freezes go away.

#65 OFFLINE   kram

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Posted 07 April 2013 - 03:57 PM

How about trying component cables instead of HDMI? See if the freezes go away.


HR44 replaced HR23with same setup. No freezes in 8 years with all other current and previous DVRs. Am working with Case Management as a customer beta tester. Senior tech and supervisor coming out again on Tuesday. Most likely a software issue, but they need to troubleshoot and gather more data to confirm.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#66 OFFLINE   sigma1914

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Posted 07 April 2013 - 04:03 PM

HR44 replaced HR23with same setup. No freezes in 8 years with all other current and previous DVRs. Am working with Case Management as a customer beta tester. Senior tech and supervisor coming out again on Tuesday. Most likely a software issue, but they need to troubleshoot and gather more data to confirm.


What's a customer beta tester do?
If you stop responding to them or put them on ignore, then eventually they'll go away.

#67 OFFLINE   kram

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Posted 07 April 2013 - 04:15 PM

What's a customer beta tester do?


Works with HR44 specialists, reporting bugs and submitting diagnostic reports.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#68 OFFLINE   i hate liers

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Posted 09 April 2013 - 01:37 PM

News flash beta test is over.we are now beta testing wireless and hr54.beta test is before it is released.some people on here like to tell stories and pretend that they are something they are not.thousands and thousands of hr44 are out there with no problems.we dont control your wifi passwords and settings.we have thousands of hr44s connected to wifi without problems.beta tester and case management is not the same.case management is for people who call in with lost of problems.well thats the way it is supposed to be.some people cry and wine over every little thing and make it case managment.next people cry that the hr44 was pushed back then get it and complain that it isnt perfect.do you go to the baker and tell him give me my cake now then complain that it doesnt have frosting/tell the cook to hurry on your steak then complain that it isnt cook enough????its pretty sad that this is your life.there is a whole world out there.turn off the tv/internet and do some thing.

#69 OFFLINE   kram

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Posted 09 April 2013 - 01:54 PM

News flash beta test is over.we are now beta testing wireless and hr54.beta test is before it is released.some people on here like to tell stories and pretend that they are something they are not.thousands and thousands of hr44 are out there with no problems.we dont control your wifi passwords and settings.we have thousands of hr44s connected to wifi without problems.beta tester and case management is not the same.case management is for people who call in with lost of problems.well thats the way it is supposed to be.some people cry and wine over every little thing and make it case managment.next people cry that the hr44 was pushed back then get it and complain that it isnt perfect.do you go to the baker and tell him give me my cake now then complain that it doesnt have frosting/tell the cook to hurry on your steak then complain that it isnt cook enough????its pretty sad that this is your life.there is a whole world out there.turn off the tv/internet and do some thing.


Perhaps you should learn how to spell....

Edited by kram, 09 April 2013 - 02:15 PM.

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#70 OFFLINE   Datagg

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Posted 12 April 2013 - 12:56 AM

Perhaps you should learn how to spell....


+1.... As for Beta testers..We all are, every week I or anyone else calls and complains about laag, freezing, FF issues, buffer issues, .etc, etc. We all are beta testers. Fanboys need not apply.

#71 OFFLINE   mitchflorida

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Posted 16 April 2013 - 09:07 AM

I think the term is guinea pig, not Beta Tester . .lol



#72 OFFLINE   machavez00

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Posted 16 April 2013 - 10:21 AM

C41-700s (0x69d) do not change channels after channel entry only.   They will change if entered as 0231, or enter is pressed after 231,



#73 OFFLINE   undertaker67

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Posted 16 April 2013 - 07:40 PM

I LIVE IN MOKENA IL. I HAVE INSTALL SETUP FOR TOMORROW FOR THE GENIE WHAT ARE MY ODDS ON GETTING A HR44-500 



#74 OFFLINE   Laxguy

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Posted 16 April 2013 - 11:30 PM

I'd guess one in twenty. Kinda kidding; just dunno. Didja request one? Are you in the test area? New customer? Hi-pay old one? 

 

Best of luck, however! Please let us know how it goes.....


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#75 OFFLINE   LawHawk

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Posted 18 April 2013 - 05:13 PM

With the new remote, and no blue button, how do you get the small one-line guide at the bottom of the screen?

 

Very sorry if this is covered somewhere; I searched and didn't find it.






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