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HR44-500/700 Genie, 0x0696 - Issues/Discussion


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85 replies to this topic

#41 OFFLINE   mark p

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Posted 29 March 2013 - 10:34 PM

Once the R71 is in RF mode, is there a way to do a code search like you can on the rc65 remote?

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#42 OFFLINE   Scott Kocourek

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Posted 30 March 2013 - 05:11 AM

Is there a misc option in the settings menu? If not you can do a keyword search for IAMANEDGECUTTER in the smart search and it should appear in the menu, Once in the misc options you can send a report, and post here with the number that will show after sending.



Please don't do that. If you need to send a report then use the SENDREPORT keyword search, the search mentioned above is not recommended.

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#43 OFFLINE   RunnerFL

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Posted 30 March 2013 - 05:50 AM

Once the R71 is in RF mode, is there a way to do a code search like you can on the rc65 remote?


Once in RF mode code search is automatic. You tell the unit what type of TV, or AVR, you have and it tries all the codes it knows for you.
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#44 OFFLINE   kram

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Posted 01 April 2013 - 08:36 AM

Please don't do that. If you need to send a report then use the SENDREPORT keyword search, the search mentioned above is not recommended.


I've been told to send reports using the SENDREPORTALL keyword.
<p>5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000

#45 OFFLINE   ysvsr1

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Posted 01 April 2013 - 10:49 AM

can someone help me to find STOP button on RC71_Remote? I got new genie hr44 and I have no clue to stop viewing a recorded program. Any help is appreciated.

#46 OFFLINE   kram

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Posted 01 April 2013 - 10:59 AM

can someone help me to find STOP button on RC71_Remote? I got new genie hr44 and I have no clue to stop viewing a recorded program. Any help is appreciated.


Unfortunately, there is no STOP button. Do the following instead:

  • Press EXIT.
  • To resume watching, select the recording from your Playlist.

Clumsy, but this is the way it works.
<p>5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000

#47 OFFLINE   ysvsr1

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Posted 01 April 2013 - 11:02 AM

Unfortunately, there is no STOP button. Do the following instead:

  • Press EXIT.
  • To resume watching, select the recording from your Playlist.


Thanks for the reply. It is annoying process..:nono2: they should have utilized some other button to work...

anyways, other than stop button issue, so far I am happy with hr44

#48 OFFLINE   kram

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Posted 01 April 2013 - 11:05 AM

anyways, other than stop button issue, so far I am happy with hr44


Have you experienced any issues? When you go to Search & Browse > All movies, do any of the movie posters have green arrows on them?
<p>5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000

#49 OFFLINE   RunnerFL

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Posted 01 April 2013 - 11:07 AM

can someone help me to find STOP button on RC71_Remote?


There is no stop button. Your only options are "exit" and "back". Exit drops you out to "live TV" and "back" takes you to whatever you were doing last.
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#50 ONLINE   sigma1914

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Posted 01 April 2013 - 11:12 AM

Thanks for the reply. It is annoying process..:nono2: they should have utilized some other button to work...

anyways, other than stop button issue, so far I am happy with hr44


You should be able to press Exit, as suggested, and if you haven't changed channels press Previous to return playing where you left off.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#51 OFFLINE   veryoldschool

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Posted 01 April 2013 - 11:24 AM

When you go to Search & Browse > All movies, do any of the movie posters have green arrows on them?

Those look like what has been either recorded by Genie recommendations, or the PPV list.
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#52 OFFLINE   Steve

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Posted 01 April 2013 - 12:09 PM

You should be able to press Exit, as suggested, and if you haven't changed channels press Previous to return playing where you left off.

And as mentioned before, BACK takes you to where you were right before you started playing. For me, 95% of the time, that's as good as STOP.
/steve

#53 OFFLINE   kram

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Posted 05 April 2013 - 11:47 AM

Well, just got a replacement HR44. Had problems with recorded programs - they were dropping the last 10 (crucial) minutes. So, rather than try and troubleshoot, he just replaced it. He was a service guy (not an installer) who just started working with the 44. So he was kind if put off by the fact that I knew more about the box (and RC71) than he did. But too bad. We'll just have to see if performance improves.
<p>5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000

#54 OFFLINE   wewz40

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Posted 05 April 2013 - 12:48 PM

I had bought a Samsung 60' plasma & have had problems with the motion blur, no setting on the plasmas. I had two different techs out only to tell me it is not the TV, they said it was the source, like putting cheap gas in a high performance car. My question is, is there any settings on the HR44 box that would help the problem?

#55 OFFLINE   Steve

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Posted 05 April 2013 - 01:05 PM

I had bought a Samsung 60' plasma & have had problems with the motion blur, no setting on the plasmas. I had two different techs out only to tell me it is not the TV, they said it was the source, like putting cheap gas in a high performance car. My question is, is there any settings on the HR44 box that would help the problem?

HR44s are like the rest of the DirecTV STBs. You can optionally convert native to a particular output resolution, but that's about it.
/steve

#56 OFFLINE   kram

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Posted 05 April 2013 - 02:58 PM

Well, just got a replacement HR44. Had problems with recorded programs - they were dropping the last 10 (crucial) minutes. So, rather than try and troubleshoot, he just replaced it. He was a service guy (not an installer) who just started working with the 44. So he was kind if put off by the fact that I knew more about the box (and RC71) than he did. But too bad. We'll just have to see if performance improves.


So this box is worse than than the first one. I just tried to watch an assortment of recordings that were recorded on my two other DVRs, and they won't play. Confirmed on the other boxes that they were watchable. Called Case Management, and am now waiting for a call from the local office.
<p>5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000

#57 ONLINE   sigma1914

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Posted 05 April 2013 - 04:19 PM

So this box is worse than than the first one. I just tried to watch an assortment of recordings that were recorded on my two other DVRs, and they won't play. Confirmed on the other boxes that they were watchable. Called Case Management, and am now waiting for a call from the local office.


Did you try resetting everything?
If you stop responding to them or put them on ignore, then eventually they'll go away.

#58 OFFLINE   kram

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Posted 05 April 2013 - 05:27 PM

Did you try resetting everything?


Yes, I did a reset on the 44 and the recordings are "normal" --except that I seem to have the same "freeze" issue that I had on the first 44. Called Case Management -- again. Senior techs and quality folks are scheduled to come here on Sunday.
<p>5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000

#59 OFFLINE   NR4P

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Posted 05 April 2013 - 06:56 PM

Yes, I did a reset on the 44 and the recordings are "normal" --except that I seem to have the same "freeze" issue that I had on the first 44. Called Case Management -- again. Senior techs and quality folks are scheduled to come here on Sunday.


By chance, are you connected to your TV through your AV receiver? Or direct connection from HR44 to the TV over HDMI?

#60 OFFLINE   kram

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Posted 05 April 2013 - 07:19 PM

By chance, are you connected to your TV through your AV receiver? Or direct connection from HR44 to the TV over HDMI?


No A/V receiver on the HR44. Direct to TV via HDMI.
<p>5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000




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