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Guest Message by DevFuse

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Did DirecTV just shut down the old program guide?


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102 replies to this topic

#1 OFFLINE   LynnW

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Posted 20 March 2013 - 09:32 AM

A few minutes ago I lost all but four channels on my old Sony receiver. I am getting strong signals on all the transponders.

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#2 OFFLINE   Stuart Sweet

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Posted 20 March 2013 - 09:47 AM

I don't know if today is the day, but something like this has been planned for some time. If you call DIRECTV they will probably offer to swap out your existing receivers with compatible ones for free if you agree to a new commitment.
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#3 OFFLINE   wcalifas254

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Posted 20 March 2013 - 09:54 AM

Same thing happened to my old RCA receiver. I thought it was having a hiccup but tried rebooting it and reauthorizing it and still the same. Was watching tv when it happened. Anyone know if it's finally the day to retire my receiver?

#4 OFFLINE   CCarncross

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Posted 20 March 2013 - 10:21 AM

Weren't there letters sent out to most everyone that still had the really old gear and several heated threads here discussing this exact thing?

#5 OFFLINE   LynnW

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Posted 20 March 2013 - 10:33 AM

Yes, there were emails sent last June or July. I was just putting things off because I waiting for an analog tv to die and I will need to have the dish moved since the neighbor's tree has grown. There was no tree when I had DirecTV installed in 1996. The old tv died two weeks ago and I bought a cheap HDTV at best buy.

So, it is time to upgrade. I see that I can get a free upgrade to an HD receiver. I just need to get something moved around to get things installed.

#6 OFFLINE   wcalifas254

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Posted 20 March 2013 - 10:55 AM

I never got an e mail, so I guess I'm going to have to call.

#7 OFFLINE   Beerstalker

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Posted 20 March 2013 - 10:59 AM

I never got an e mail, so I guess I'm going to have to call.


It probably went into a spam folder, or they don't have an up to date email address for you.
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#8 OFFLINE   Ken Stomski

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Posted 20 March 2013 - 12:39 PM

Older receivers used an EPG system. Directv announced well over a year ago this was going to happen.

#9 OFFLINE   LynnW

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Posted 20 March 2013 - 12:56 PM

Hmm, all the channels are back now. I still need to get upgraded before the neighbor's tree leafs out.

#10 OFFLINE   Diana C

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Posted 20 March 2013 - 01:03 PM

Shut off has been discussed in at least 2 threads in the past few months:

January 2013: http://www.dbstalk.c...ad.php?t=211641

October 2012: http://www.dbstalk.c...ad.php?t=209751

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#11 OFFLINE   wcalifas254

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Posted 20 March 2013 - 01:26 PM

spoke too soon, channels are back and working. Who do I call for the upgrade to a newer receiver? any CSR or a specific department?

#12 OFFLINE   CCarncross

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Posted 20 March 2013 - 01:26 PM

I never got an e mail, so I guess I'm going to have to call.


You've been actively participating in the threads, for several months....in fact this one is from July of last year...

http://www.dbstalk.c...739#post3045739

#13 OFFLINE   wcalifas254

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Posted 20 March 2013 - 01:41 PM

yes I have and still waiting for the e mail, lol, I'll run the receiver until I'm forced to retire it.

#14 OFFLINE   P Smith

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Posted 20 March 2013 - 07:18 PM

Older receivers used an EPG system. Directv announced well over a year ago this was going to happen.


EPG is common name for all DVRs regardless if it's cable, OTA or sat.

What you try to say is named MPG vs current APG name.

#15 OFFLINE   Ken Stomski

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Posted 21 March 2013 - 08:15 AM

EPG is common name for all DVRs regardless if it's cable, OTA or sat.

What you try to say is named MPG vs current APG name.



yes. typo on my end. should be MPG not EPG. advanced program guide has been out for quite some time and i am surprised there are still MPG receivers out there that still function! we converted all of the headends around here a year ago to avoid this problem...

#16 OFFLINE   Brubear

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Posted 21 March 2013 - 09:04 AM

the channels will go dark permanently in some markets somewhere after the first week of April - waiting until the last moment to replace may see a shipping delay, so I would suggest ordering a replacement now.

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#17 OFFLINE   dpeters11

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Posted 21 March 2013 - 09:08 AM

I don't have a horse in this game, but personally don't think a replacement should trigger a commitment if it's going to the most similar supported box, like a D12.

#18 OFFLINE   Brubear

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Posted 21 March 2013 - 09:39 AM

the legacy replacement program does not trigger a commitment, but the unit IS leased rather than owned.

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#19 OFFLINE   P Smith

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Posted 21 March 2013 - 09:56 AM

the channels will go dark permanently in some markets somewhere after the first week of April - waiting until the last moment to replace may see a shipping delay, so I would suggest ordering a replacement now.


You are adding to the mix another variable - channels, while we are talking about system info substream, not channels per se.

#20 OFFLINE   smitbret

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Posted 21 March 2013 - 11:01 AM

You are adding to the mix another variable - channels, while we are talking about system info substream, not channels per se.


The guide controls what channels are available. A problem with that data will affect the channels you can watch.

In this case, the problem is the same.

#21 OFFLINE   P Smith

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Posted 21 March 2013 - 11:10 AM

OK, for the customer it would seems to be same, but it is not necessary tell about channels goes dark here.
Access to the channels and channels itself are different instances.

#22 OFFLINE   dpeters11

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Posted 21 March 2013 - 02:52 PM

Seems like splitting hairs a bit, though maybe true from a technical level. Kind of like what happened when I forgot to specify W for a DirecTV satellite spot :)

#23 OFFLINE   ThomasM

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Posted 22 March 2013 - 05:30 PM

I'm still using my ORIGINAL Hughes box with the old-style program guide and it's working just fine getting all the channels. I haven't heard squat from DirecTV about the end of service for this legacy receiver but if they just discontinue service to it so one day it just fails to work my impression of DirecTV will go you-know-where. You just don't do things like that to customers who have been with them for 12 years!!

Of course, if they do it will be "Hello, DISH? When can I get a Hopper?". :lol:

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#24 OFFLINE   studechip

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Posted 22 March 2013 - 06:09 PM

I'm still using my ORIGINAL Hughes box with the old-style program guide and it's working just fine getting all the channels. I haven't heard squat from DirecTV about the end of service for this legacy receiver but if they just discontinue service to it so one day it just fails to work my impression of DirecTV will go you-know-where. You just don't do things like that to customers who have been with them for 12 years!!

Of course, if they do it will be "Hello, DISH? When can I get a Hopper?". :lol:


It may be working fine now, but with changes in technology, it won't be for much longer. Are you saying that Directv hasn't notified you that your box won't work forever? They will be happy to send you another one that will work for a long time to come. Are you willing to leave over this, really? If so, why are you still a Directv customer?

#25 OFFLINE   Dude111

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Posted 23 March 2013 - 01:59 AM

I'm still using my ORIGINAL Hughes box with the old-style program guide and it's working just fine getting all the channels. I haven't heard squat from DirecTV about the end of service for this legacy receiver but if they just discontinue service to it so one day it just fails to work my impression of DirecTV will go you-know-where. You just don't do things like that to customers who have been with them for 12 years!!

NO indeed you dont...... Just because the guide isnt gonna work anymore DOESNT MEAN YOUR RECIEVER SHOULDNT!!

Most of the channels ARE OFF THE EPG GUIDE NOW and i still see the channels....... THIS IS JUST AN EXCUSE TO GET MORE $$$$$$$$ BY LEASING THIER NEW BLOATED CRAP!!

I have also been with them 12/13 years and I dont wanna lose my good box! (GOOD FOR YOU FOR STILL USING THE HUGHES BOX -- THATS A GOOD ONE ALSO)




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