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Guest Message by DevFuse

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Did DirecTV just shut down the old program guide?


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102 replies to this topic

#26 OFFLINE   studechip

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Posted 23 March 2013 - 08:12 AM

NO indeed you dont...... Just because the guide isnt gonna work anymore DOESNT MEAN YOUR RECIEVER SHOULDNT!!

Most of the channels ARE OFF THE EPG GUIDE NOW and i still see the channels....... THIS IS JUST AN EXCUSE TO GET MORE $$$$$$$$ BY LEASING THIER NEW BLOATED CRAP!!

I have also been with them 12/13 years and I dont wanna lose my good box! (GOOD FOR YOU FOR STILL USING THE HUGHES BOX -- THATS A GOOD ONE ALSO)


The monthly charge will be the same, and they will send you one for free.

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#27 OFFLINE   dpeters11

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Posted 23 March 2013 - 08:26 AM

I'm still using my ORIGINAL Hughes box with the old-style program guide and it's working just fine getting all the channels. I haven't heard squat from DirecTV about the end of service for this legacy receiver but if they just discontinue service to it so one day it just fails to work my impression of DirecTV will go you-know-where. You just don't do things like that to customers who have been with them for 12 years!!

Of course, if they do it will be "Hello, DISH? When can I get a Hopper?". :lol:


Keep in mind, I believe Dish has done the same thing. I doubt a Dish receiver, say from 1997, still works with their system. Why would you switch to a provider that does the same thing you don't like DirecTV doing?

#28 OFFLINE   Satelliteracer

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Posted 24 March 2013 - 12:40 AM

An update on this. Last week there was an outage that made those receivers go down for a few hours, but had nothing to do with the MPG planned shutdown. There are three DMAs that will be coming down in the next few weeks. Customers have been notified repeatedly via mail, email, telephone calls and now even on-screen messaging in those markets that their receivers must be replaced. Roughly the second week of April they will start to lose channels in the guide on those legacy receivers. Customers in other parts of the country are starting to be contacted as well.

So if you haven't been contacted yet, you will in the coming weeks and months. The plan is to shut it down this year as the end of life of that system is here.
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All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#29 OFFLINE   Satelliteracer

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Posted 24 March 2013 - 12:43 AM

NO indeed you dont...... Just because the guide isnt gonna work anymore DOESNT MEAN YOUR RECIEVER SHOULDNT!!

Most of the channels ARE OFF THE EPG GUIDE NOW and i still see the channels....... THIS IS JUST AN EXCUSE TO GET MORE $$$$$$$$ BY LEASING THIER NEW BLOATED CRAP!!

I have also been with them 12/13 years and I dont wanna lose my good box! (GOOD FOR YOU FOR STILL USING THE HUGHES BOX -- THATS A GOOD ONE ALSO)


Sir, with all due respect, it has nothing to do with that. The charges are the same. It's an old, legacy system that uses up considerable bandwidth for very few customers at this point. The system was not designed to be around in 2013. Some customers were transitioned several years ago when the system no longer supported NFL Sunday Ticket and other services. This is the year it will be transitioned in full.

The equipment exchange is free with no annual commitment if you take another SD receiver to replace your existing one.
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#30 OFFLINE   Dude111

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Posted 24 March 2013 - 01:53 PM

Yes but it wont be AS GOOD as the one i have now!!!

And will I still see the channels EVEN THOUGH THE EPG GUIDE IS GONE?? (Like I said most channels ARE NOT IN THE EPG GUIDE ANYMORE and i still can watch them)

#31 OFFLINE   P Smith

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Posted 24 March 2013 - 02:53 PM

enjoy while it lasts

#32 OFFLINE   tonyd79

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Posted 24 March 2013 - 03:09 PM

Yes but it wont be AS GOOD as the one i have now!!!

And will I still see the channels EVEN THOUGH THE EPG GUIDE IS GONE?? (Like I said most channels ARE NOT IN THE EPG GUIDE ANYMORE and i still can watch them)


A receiver without guide data is a good receiver???
LR: HR34-700, H24-200, Fios DVR, BD350 Blu Ray, Roku Netflix Player, Chromecast, Sony 65w850 TV
BR: HR21-200, Viso 32LX, DB350 Blu Ray
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#33 OFFLINE   Satelliteracer

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Posted 24 March 2013 - 05:35 PM

A receiver without guide data is a good receiver???


The channels won't even be there once the guide comes down. Essentially the receiver will no longer function, at least that is what I have been told. It will be a process, not overnight, but it is coming.
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#34 OFFLINE   studechip

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Posted 24 March 2013 - 05:48 PM

Yes but it wont be AS GOOD as the one i have now!!!

And will I still see the channels EVEN THOUGH THE EPG GUIDE IS GONE?? (Like I said most channels ARE NOT IN THE EPG GUIDE ANYMORE and i still can watch them)


What make and model are you referring to?

#35 OFFLINE   ThomasM

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Posted 25 March 2013 - 04:19 PM

Let me clarify my earlier post in this thread.

I don't have a problem at all if DirecTV CONTACTS me and advises me that support for my old Hughes receiver is being discontinued especially if they send me a contract-free replacement at no charge BEFORE THE HUGHES BOX BECOMES INOPERABLE.

WHAT WILL INFURIATE ME will be if one day in the near future I flip on the Hughes box and it doesn't work with no warning or explanation...

If that happens, yes, it just might irk me enough to tell Direct to go take a flying leap. I'm sure another provider would be happy to accept my $100+ per month.

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#36 OFFLINE   dennisj00

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Posted 25 March 2013 - 04:35 PM

You might want to check with D* and see what email and phone number you have on record. Or call them about the free replacement. Or just get infuriated.

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#37 OFFLINE   sigma1914

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Posted 25 March 2013 - 04:50 PM

Let me clarify my earlier post in this thread.

I don't have a problem at all if DirecTV CONTACTS me and advises me that support for my old Hughes receiver is being discontinued especially if they send me a contract-free replacement at no charge BEFORE THE HUGHES BOX BECOMES INOPERABLE.

WHAT WILL INFURIATE ME will be if one day in the near future I flip on the Hughes box and it doesn't work with no warning or explanation...

If that happens, yes, it just might irk me enough to tell Direct to go take a flying leap. I'm sure another provider would be happy to accept my $100+ per month.


Well, you know about it through here. You know it's coming and it's up to you to do what's needed.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#38 OFFLINE   Volatility

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Posted 25 March 2013 - 04:53 PM

Let me clarify my earlier post in this thread.

I don't have a problem at all if DirecTV CONTACTS me and advises me that support for my old Hughes receiver is being discontinued especially if they send me a contract-free replacement at no charge BEFORE THE HUGHES BOX BECOMES INOPERABLE.

WHAT WILL INFURIATE ME will be if one day in the near future I flip on the Hughes box and it doesn't work with no warning or explanation...

If that happens, yes, it just might irk me enough to tell Direct to go take a flying leap. I'm sure another provider would be happy to accept my $100+ per month.


Typically though DirecTV will not do stuff like that without notifying the customers in advance. You may qualify for a legacy equipment upgrade. It doesn't hurt to ask.

#39 OFFLINE   dpeters11

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Posted 25 March 2013 - 04:54 PM

Well, you know about it through here. You know it's coming and it's up to you to do what's needed.


I have to disagree on this. If DirecTV has the correct contact info, and they don't actually attempt to make contact, that's an issue. It doesn't matter if he knows about it from here.

#40 OFFLINE   Satelliteracer

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Posted 25 March 2013 - 05:06 PM

Let me clarify my earlier post in this thread.

I don't have a problem at all if DirecTV CONTACTS me and advises me that support for my old Hughes receiver is being discontinued especially if they send me a contract-free replacement at no charge BEFORE THE HUGHES BOX BECOMES INOPERABLE.

WHAT WILL INFURIATE ME will be if one day in the near future I flip on the Hughes box and it doesn't work with no warning or explanation...

If that happens, yes, it just might irk me enough to tell Direct to go take a flying leap. I'm sure another provider would be happy to accept my $100+ per month.


Rest assured, you will be contacted well before the guide is turned off. Well before. The communications right now are being driven by geography and if you haven't been communicated to yet, it's only a matter of time. Customers will be communicated via email, direct mail, telephone and on screen messaging. And you will receive a free swap with no customer service agreement assuming you take another SD receiver. If you choose to upgrade that receiver to HD, then different rules apply, but most folks will take a "like-4-like" SD equivalent receiver.

You actually could call today, even prior to being notified, and your account is likely flagged because you have one of these old receivers active on your account so DTV could swap you out today if you wish.
Thanks
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#41 OFFLINE   sigma1914

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Posted 25 March 2013 - 05:18 PM

I have to disagree on this. If DirecTV has the correct contact info, and they don't actually attempt to make contact, that's an issue. It doesn't matter if he knows about it from here.


But we know the communications are coming per SR. People need to take personal responsibility.

Edited to add... If the person doesn't read here or other satellite sites, then it's definitely on DirecTV to tell them.

Edited by sigma1914, 25 March 2013 - 05:27 PM.

If you stop responding to them or put them on ignore, then eventually they'll go away.

#42 OFFLINE   Satelliteracer

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Posted 25 March 2013 - 05:45 PM

But we know the communications are coming per SR. People need to take personal responsibility.

Edited to add... If the person doesn't read here or other satellite sites, then it's definitely on DirecTV to tell them.


To give you an example, there are three DMAs that will have some of the channels remove from the legacy guide in a few weeks. Those customers have been contacted since January and contacted repeatedly. Definitely plenty of heads up.
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#43 OFFLINE   swyman18

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Posted 25 March 2013 - 06:12 PM

You might want to check with D* and see what email and phone number you have on record. Or call them about the free replacement. Or just get infuriated.


Yeah, kind of reminds me of my father-in-law. Always looking for a reason to get infuriated and go off on someone.

#44 OFFLINE   Dude111

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Posted 25 March 2013 - 06:50 PM

What make and model are you referring to?

Its an RCA DRD420 RE (And i love it -- Best reciever i have ever had)

And for example GAME NETWORK is not in the EPG guide anymore,I DONT SEE THE DATA but i can still watch whats on it.....

#45 OFFLINE   tonyd79

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Posted 25 March 2013 - 08:44 PM

Its an RCA DRD420 RE (And i love it -- Best reciever i have ever had)

And for example GAME NETWORK is not in the EPG guide anymore,I DONT SEE THE DATA but i can still watch whats on it.....


What makes it better without guide data than any other box. And I mean any other. Even a crappy cable box?
LR: HR34-700, H24-200, Fios DVR, BD350 Blu Ray, Roku Netflix Player, Chromecast, Sony 65w850 TV
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#46 OFFLINE   wcalifas254

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Posted 26 March 2013 - 08:10 AM

I won't be mad about retiring my receiver, although I know that they'll probably send me a receiver that won't last as long as the one I had. I bet it will be a refurbished receiver, most likely a D11 or D12.

#47 OFFLINE   CCarncross

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Posted 26 March 2013 - 09:26 AM

You probably couldnt pay most here to go back to using an old SD dvr or receiver...I didnt like those boxes when I had them....sure they were bullet proof, but they have zero features.

#48 OFFLINE   LynnW

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Posted 26 March 2013 - 12:16 PM

My old Sony receivers have all the features I need. They receive the signals from the satellite and display them on the tv. Seventeen years old this month.

#49 OFFLINE   studechip

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Posted 26 March 2013 - 03:20 PM

My old Sony receivers have all the features I need. They receive the signals from the satellite and display them on the tv. Seventeen years old this month.


A D12 will do the same thing. Yours probably won't for much longer unfortunately.

#50 OFFLINE   BrucePadgett

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Posted 26 March 2013 - 07:13 PM

My Sony receiver's 19 years old, and has never faltered. But will soon, I guess.




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