I did get the message. Are customers supposed to somehow see this channel in the guide and tune to it?
In any event, (as expected) I called in and requested the "MPG swap" and the CSR was confused. First, I was told there would be a new one year commitment. Then I pressed for more info and after "conferring with a supervisor" was told no, everything was free and no commitment. We'll see!! Don't you think their CSR's would be TRAINED on this and how it works?
I'm betting they try to stick me with a new one year commitment or worse a CHARGE for a replacement receiver!!
Customers that are communicated to go to channel 341 for those instructions. However, even those not yet communicated to are eligible so if they "stumble" upon channel 341 on their own that's fine as well. The idea is to try and gate this a bit so only so many folks are swapping out at a time which is why the communications are targeted in waves for different customer groups at a time.
There will not be a commitment and it is free. Looks like you might have got a call to an agent that was fairly new to the process which is unfortunate.