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Replacement Remote Issue
Posted 22 March 2013 - 03:59 PM
Posted 22 March 2013 - 04:55 PM
Posted 22 March 2013 - 06:11 PM
Dish sent a replacement remote for our VIP222 after a chat in which ours was determined to be defective. Acted in the chat as though we'd have to return the old one. And in My Shipments a return shipment to Dish is pending. But on the box the new one came in it said if your remote was defective you do not need to return it. No RGA Number no shipping label. Email Dish and reply says yes, it must be returned. Anyone have any thoughts, ideas on this?
Unless there were recent changes the CSR you chatted with was mistaken.
They never want the remote back lol.
Posted 22 March 2013 - 06:25 PM
BTW, I would NEVER suggest sending back a dead remote in lieu of a good one when helping a client switch from one service to the other and the provider sends a return kit.
Posted 26 March 2013 - 05:02 AM
2 Dish Hoppers (Gave up trying to get a Joey to work)
VIZIO 55” and 48" TruLED LCD 3D HDTV with VIZIO
JVC HDI RX-D402B Receiver
2 SLINGBOX PRO'S