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Guest Message by DevFuse

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could NOT GET HD extra pack..


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46 replies to this topic

#1 OFFLINE   bjlc

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Posted 31 March 2013 - 10:18 AM

so my 'free trial" of the hd extra pack ended.. and yesterday, I called to try and get it again.. and was told NO.. believe it or not..

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#2 OFFLINE   JACKIEGAGA

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Posted 31 March 2013 - 10:23 AM

Ok

JACK,
 
 


#3 OFFLINE   jeffgbailey

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Posted 31 March 2013 - 10:30 AM

so my 'free trial" of the hd extra pack ended.. and yesterday, I called to try and get it again.. and was told NO.. believe it or not..


why would you call in when you can go online to your account and under premiums it says "0.00 for 3 months"

I've been doing that for 2+ years now. Got the "free trial" then cancelled a day before its up, log into account and boom its back showing as an option

#4 OFFLINE   acostapimps

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Posted 31 March 2013 - 12:10 PM

so my 'free trial" of the hd extra pack ended.. and yesterday, I called to try and get it again.. and was told NO.. believe it or not..


Unless you're on grandfathered old package you can add/remove it no problem, and if you add it again even on the same day you get the free trial again.

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#5 OFFLINE   bidger

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Posted 31 March 2013 - 02:51 PM

Unless you're on grandfathered old package you can add/remove it no problem, and if you add it again even on the same day you get the free trial again.


From bjlc's other thread on "How to get more 'hearts'": "I have kept my same service which is total choice plus ( grandfathered)".

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#6 OFFLINE   acostapimps

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Posted 31 March 2013 - 08:03 PM

From bjlc's other thread on "How to get more 'hearts'": "I have kept my same service which is total choice plus ( grandfathered)".


Then you will have to call in to add HD Extra Pack, through automated system prompt if it's possible(Not sure I never tried that) Although you can remove it online.

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#7 OFFLINE   CCarncross

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Posted 01 April 2013 - 06:22 AM

If I'm not mistaken, the OP is complaining he couldnt get the HD Extra Pack for free anymore. Do you really want it, or just if you can get it for free?

#8 OFFLINE   paulman182

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Posted 01 April 2013 - 07:56 AM

Why would anyone worry about the cost of a package that is only $4.99 a month?

Equipment includes a buncha stuff that I no longer have interest in detailing


#9 OFFLINE   JACKIEGAGA

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Posted 01 April 2013 - 07:58 AM

If I'm not mistaken, the OP is complaining he couldnt get the HD Extra Pack for free anymore. Do you really want it, or just if you can get it for free?


I think he wants it for free.

JACK,
 
 


#10 OFFLINE   bjlc

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Posted 01 April 2013 - 08:31 AM

actually I posted this as a courtesy to the forum.. because various members "brag" about getting the pack for free.. and other posters saying that the practice is going to stop.. so I just thought I was doing the forum a favor.. silly me..

#11 OFFLINE   bjlc

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Posted 01 April 2013 - 08:32 AM

Why would anyone worry about the cost of a package that is only $4.99 a month?


this does add up to just less then $60 per year.. for some that's not a lot of money.. for others it is..

#12 OFFLINE   philtec

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Posted 01 April 2013 - 08:48 AM

I just signed up online for this free package. Thanks for the info.
Can I cancel online or do I have to call to cancel just before my 3 months are up???

#13 OFFLINE   cypherx

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Posted 01 April 2013 - 08:51 AM

I just signed up online for this free package. Thanks for the info.
Can I cancel online or do I have to call to cancel just before my 3 months are up???


Cancel online. Then go to another page and then back and you can re-add it for 3 months at $0.00.

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

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#14 OFFLINE   celticpride

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Posted 01 April 2013 - 01:40 PM

I dont understand why directv still charges extra $4.99 a month for these channels? verizon has some of them in the ultimate pack at no extra charge. I think verizon is getting the sony channel soon but of course we dont have the audience, or short films either.. But we do have smithsonian ,palladia,i forget what else is in the hd pack, but i just feel they shouldnt charge extra for these.

#15 OFFLINE   CCarncross

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Posted 01 April 2013 - 01:45 PM

I dont understand why directv still charges extra $4.99 a month for these channels? verizon has some of them in the ultimate pack at no extra charge. I think verizon is getting the sony channel soon but of course we dont have the audience, or short films either.. But we do have smithsonian ,palladia,i forget what else is in the hd pack, but i just feel they shouldnt charge extra for these.


How much is the Verizon ultimate pack?

#16 OFFLINE   DIELES

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Posted 01 April 2013 - 01:46 PM

My free trial ended in Feb and have been trying to activate the 3 months free ever since then online but get a message that an error had occurred in the system and I need to call in to activate. Anybody else have this?

#17 OFFLINE   kayleighx

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Posted 01 April 2013 - 06:11 PM

why would you call in when you can go online to your account and under premiums it says "0.00 for 3 months"

I've been doing that for 2+ years now. Got the "free trial" then cancelled a day before its up, log into account and boom its back showing as an option


really???!!! i'm going to try this. Thanks!!:D

#18 OFFLINE   sliderbob

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Posted 10 April 2013 - 12:31 PM

Dish has a similar package, but it's $10/month

#19 OFFLINE   bjlc

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Posted 17 May 2013 - 04:01 PM

I happen to call D* today.. and still couldn't get the free pack..  and I still wonder why its just not part of the regular HD package..



#20 OFFLINE   KyL416

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Posted 17 May 2013 - 04:21 PM

The only way to get the free trial multiple times is to call and cancel BEFORE the free trial expires. Since according to your previous posts it already expired, the only way to get the package now is to pay for it. Officially you're not even supposed to get the trial multiple times, but a known loophole that has yet to be closed allows you to get it again via DirecTV's website, if you cancel before the trial expires.

The main reason why they aren't part of the regular package is because they either do not have an SD version (HDNet Movies, MGM HD, Palladia, ShortsHD, Sony Movie Channel, Universal HD) or DirecTV only carries them in HD (Crime and Investigation, Hallmark Movie Channel, Smithsonian).

The few HD only channels that are available in the regular packages like Velocity and AXS are a result of contracts. I don't know the full story on why Velocity is unique (probably related to the old Discovery HD Theater days when it was a bonus that came with the rest of Discovery's channels which didn't have their own HD feeds at the time) As for AXS, the original plan was to move HDNet to HD Extra too, but they fought back and came to agreement that just had HDNet Movies move.

Edited by KyL416, 17 May 2013 - 04:24 PM.


#21 OFFLINE   goinsleeper

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Posted 17 May 2013 - 04:28 PM

The only way to get the free trial multiple times is to call and cancel BEFORE the free trial expires. Since according to your previous posts it already expired, the only way to get it is to pay for it. Officially you're not even supposed to get trial multiple times, but a known loophole that has yet to be closed allows you to get it again via DirecTV's website, if you cancel before the trial expires.
 

All sevices on the account, whether charged or free, will expire on their own.  Even if you remove the HD Extra pack 3 month trial, the line item will remain on the account until the promotional line item expires on the account.  This would have no effect on getting the offer again.  No idea who he is talking to, but I don't see any reason why the option would not have populated.  Most offers have an expiration date much longer than the offer date.  Originally, the HD Extra pack's offer date was the same as the expiration date, which is why you could remove it and immediately add it back at no charge.  They may have fixed that.  If the OP had the 6 month promotion that cancels on it's own, the expiration date may be 3 months longer than the offer end date.  I'm baffled as to how a CSR couldn't find this information.


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#22 OFFLINE   Volatility

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Posted 17 May 2013 - 05:19 PM

I am kind of thinking the agent did not offer it free again as you just came off of the free offer. The offer was there and they just chose not to give it to you. You may want to call back and try again, but if you like the HD EXTRA Pack and see value in it, why not just pay for it?



#23 OFFLINE   cypherx

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Posted 17 May 2013 - 06:03 PM

I like the HD Extra pack for one thing only... Palladia HD. Viacom owns that so wish it was with MTV, VH1.

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

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HR24-200

 


#24 OFFLINE   Volatility

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Posted 17 May 2013 - 09:56 PM

I like the HD Extra pack for one thing only... Palladia HD. Viacom owns that so wish it was with MTV, VH1.

Ditto. They should put all those channels in like the Choice and higher. I agree they should put Palladia with MTV, VH1 and so forth. If i see a customer who had hd extra free and wants it back a part of me thinks they should pay for it as it isn't fair to the customers who do but I give it to them usually as it is silly they charge extra for these channels in the first place.

Edited by Volatility, 17 May 2013 - 09:57 PM.


#25 OFFLINE   Grafixguy

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Posted 22 May 2013 - 07:26 AM

I cancelled a week or so ago when the charge hit my account, so I was past the free trial. When I went to my account it was showing as not available for free so I figured they closed this loophole, which is fine. There's not enough there to pay for but it's nice to have once in a while.

 

I just checked again and lo and behold, free for 3 months is available again. Might be related to the free preview going on now so if you want it, you might want to revisit your account on line and check for it.






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