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Guest Message by DevFuse

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Yo, DIRTs!! Billing issue!


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11 replies to this topic

#1 OFFLINE   SayWhat?

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Posted 01 April 2013 - 12:34 PM

I pay annually in advance, so why am I getting a bill and threatening phone calls?
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#2 OFFLINE   boba

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Posted 01 April 2013 - 02:25 PM

I pay annually in advance, so why am I getting a bill and threatening phone calls?

Have you tried a simple phone call to DISH?

#3 OFFLINE   Inkosaurus

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Posted 01 April 2013 - 06:38 PM

I pay annually in advance, so why am I getting a bill and threatening phone calls?


Did you take into account additional fees/price increase? I.e. receiver fees, locals and junk like that?

I recall sometimes some annual members would only pay the price of the programming and forget to account for the rest of the stuff and it stayed as a recurring charge monthly.

#4 OFFLINE   SayWhat?

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Posted 01 April 2013 - 06:54 PM

I didn't forget anything. They set the price. There have been no add-ons or changes.

It's weird because it looks like they're billing a DVR fee and a Primary Receiver fee, but then crediting both which Zeroes out the bill. BUT, they're also billing for State Tax and some other State amount that are not being credited and it looks like the Tax is being added to the other fee.

Since I am Grandfathered under Annual Billing and I should not be getting a Monthly bill at all and the bill I'm getting is essentially $0.00 for any Dish amounts, neither of these State amounts should be billed.
Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#5 OFFLINE   CCarncross

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Posted 01 April 2013 - 09:46 PM

Did your state recently institute a tax they didnt used to have? When there is tax, even on a credited dvr or receiver fee, the tax is not credited back like the fee is. Thats the way it works I believe with both providers, maybe even cable.

#6 OFFLINE   boba

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Posted 02 April 2013 - 07:50 AM

Have you tried a simple phone call to DISH?


DISH is the only one besides YOU that has access to your account. If you want an answer you need to talk to them we can only guess at reasons.

#7 OFFLINE   SayWhat?

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Posted 02 April 2013 - 04:19 PM

Maybe the DIRTs got Dozed. Haven't seen one around for days.
Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#8 OFFLINE   boba

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Posted 02 April 2013 - 04:40 PM

Maybe the DIRTs got Dozed. Haven't seen one around for days.

Go to the sticky and read how to contact DIRT.

#9 OFFLINE   Stewart Vernon

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Posted 02 April 2013 - 06:46 PM

You can always PM one directly:

http://www.dbstalk.c...ad.php?t=205460

-- Respect the S.H.I.E.L.D.


#10 OFFLINE   CheriT @ DISH Network

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Posted 03 April 2013 - 06:17 AM

Hi! I apologize that we have not responded but we would be happy to help! Can you please send me a PM with your account information? I'd like to review your account and see what I can do to help. Thanks!
Cheri Torres
Social Media Representative
Cheri.Torres@Dish.com

#11 OFFLINE   SayWhat?

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Posted 03 April 2013 - 09:20 AM

PM Sent.
Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#12 OFFLINE   SayWhat?

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Posted 18 April 2013 - 10:25 AM

Still waiting for a satisfactory resolution.


Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.




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