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Guest Message by DevFuse

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DTV does NOT want HR20-700 back


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64 replies to this topic

#1 OFFLINE   Grippy

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Posted 02 April 2013 - 10:23 AM

I cancelled service and was sent a box for the SD receiver but after talking with them today they do not want the above receiver back. Any suggestions as to what I might do with it?


That's DTV not DYV

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#2 OFFLINE   dpeters11

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Posted 02 April 2013 - 10:25 AM

You really can't do anything with it. You can't sell it, it's still leased. Only thing is to have it recycled.

#3 OFFLINE   yall2

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Posted 02 April 2013 - 10:58 AM

I cancelled service and was sent a box for the SD receiver but after talking with them today they do not want the above receiver back. Any suggestions as to what I might do with it?


That's DTV not DYV


Get it in writing that they don't want it back. Or you might get charged.
:nono::eek2:

#4 OFFLINE   Grippy

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Posted 02 April 2013 - 11:04 AM

Can I crak it and format the HD for computer use?

I asked for an e-mail confirmation was told she hasn't that ability but would make case notes. Think I gotta trust them

Thanks

#5 OFFLINE   evan_s

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Posted 02 April 2013 - 11:08 AM

When I canceled my service they didn't want my HR21 back so I'm not surprised they didn't want your hr20. It has been long enough since I canceled that I'm confident they didn't and won't charge me a non return fee but they did tell me the same thing.

As far as using the HD something else I seem to remember reading somewhere that they use some obscure feature to basically lock the drive to that dvr but I could be wrong. But even if they don't what do you want with a small, 300gb or less drive, that has been running constantly for years and is probably going to fail?

I just stuck my HR-21 in the box in the garage in case I ever want to return as I've read it could only be reactivated on your own account. I'll probably recycle it next time there is a handy and free electronics recycling.

#6 OFFLINE   MysteryMan

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Posted 02 April 2013 - 11:16 AM

When I canceled my service they didn't want my HR21 back so I'm not surprised they didn't want your hr20. It has been long enough since I canceled that I'm confident they didn't and won't charge me a non return fee but they did tell me the same thing.

As far as using the HD something else I seem to remember reading somewhere that they use some obscure feature to basically lock the drive to that dvr but I could be wrong. But even if they don't what do you want with a small, 300gb or less drive, that has been running constantly for years and is probably going to fail?

I just stuck my HR-21 in the box in the garage in case I ever want to return as I've read it could only be reactivated on your own account. I'll probably recycle it next time there is a handy and free electronics recycling.


Your local Best Buy should have a free recycling center.

DIRECTV customer since 1995.


#7 OFFLINE   Jacob Braun

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Posted 02 April 2013 - 11:40 AM

www.directv.com/recycle
If you put it in a box they'll print off a label for it...just slap that label on and drop it off for shipping. Or you can drop it off at any electronics recycling place.

Edited by JBv, 02 April 2013 - 11:46 AM.

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#8 OFFLINE   dpeters11

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Posted 02 April 2013 - 12:51 PM

I wouldn't use the drive for anything. It's several years old, has been constantly running and in terms of being used in a computer, small.

#9 OFFLINE   CCarncross

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Posted 02 April 2013 - 01:24 PM

Can I crak it and format the HD for computer use?

I asked for an e-mail confirmation was told she hasn't that ability but would make case notes. Think I gotta trust them

Thanks


You mean you want to use a 300GB drive that could be almost 7 years old?

#10 OFFLINE   Tom_S

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Posted 02 April 2013 - 01:26 PM

Sell it on eBay. That's what I did with mine. It's yours now. No longer on lease. I got $100 for it.
Panasonic 58PX60U
DirectTV HR34-700, HR24-500, H23-600

No OTA only Sat
AU9(Slimline) SL3 SWM Dish

All 3 receivers connected via DECA and bridged to 8-port Rosewill RC-410X Gigabit Switch.

#11 OFFLINE   Jon J

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Posted 02 April 2013 - 01:33 PM

If you are one of the few of us around who do actually own our receivers you can keep it in case you want to reauthorize it in the future. Or, you can sell it and the new owner can get it authorized.

However, if you leased the receiver and sell it on e-bay DirecTV won't authorize it for use.
When news breaks...we fix it.

#12 OFFLINE   xmguy

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Posted 02 April 2013 - 02:09 PM

I have a few old owned receivers. Mostly SD. But I keep em around I never know if I might need one.

#13 OFFLINE   texasbrit

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Posted 02 April 2013 - 02:32 PM

Sell it on eBay. That's what I did with mine. It's yours now. No longer on lease. I got $100 for it.


If it was leased, you can't do that. Just because they don't want it back does NOT mean it's yours and you can sell it. It can only be activated on your account.

#14 OFFLINE   raott

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Posted 02 April 2013 - 02:45 PM

If it was leased, you can't do that. Just because they don't want it back does NOT mean it's yours and you can sell it. It can only be activated on your account.


An argument could be made that it is abandoned property and is now yours.
SONY KDS-55A3000 and a couple of Vizios; SWM16; HR34 NR; HR22 NR; HR20-700 NR; H23-600 NR; R22 NR

#15 ONLINE   west99999

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Posted 02 April 2013 - 03:18 PM

Yeah you can call it yours all you want the point is nobody else can activate on their account.

#16 OFFLINE   Jacob Braun

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Posted 02 April 2013 - 03:56 PM

An argument could be made that it is abandoned property and is now yours.


:lol::lol::lol::lol::lol:

You're right, an argument could be made! And that's all it would be.
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#17 OFFLINE   raott

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Posted 02 April 2013 - 04:26 PM

:lol::lol::lol::lol::lol:

You're right, an argument could be made! And that's all it would be.


Meaning?
SONY KDS-55A3000 and a couple of Vizios; SWM16; HR34 NR; HR22 NR; HR20-700 NR; H23-600 NR; R22 NR

#18 OFFLINE   acostapimps

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Posted 02 April 2013 - 04:48 PM

Meaning?


Meaning you can argue all you want or make all the excuses, but it well get you nowhere as you can't sell it because it's leased, and only can be reactivated on OP's account.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

Directv Subscriber From 2009-?


#19 OFFLINE   Volatility

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Posted 02 April 2013 - 04:53 PM

Sometimes even though the reciever is leased, directv does not want it back because of product obsolesence or that particular model gave them problems.

#20 OFFLINE   raott

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Posted 02 April 2013 - 04:57 PM

Meaning you can argue all you want or make all the excuses, but it well get you nowhere as you can't sell it because it's leased, and only can be reactivated on OP's account.


Wasn't looking to make an excuse for anyone. Was simply asking for an intelligent discourse on why the basic property law doesn't apply to Directv.
SONY KDS-55A3000 and a couple of Vizios; SWM16; HR34 NR; HR22 NR; HR20-700 NR; H23-600 NR; R22 NR

#21 OFFLINE   gov

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Posted 02 April 2013 - 05:24 PM

I would advise caution in asking DirecTV about any 'previously enjoyed' receiver anyone might be looking at to add to their account.

Had a CSR tell me a particular H20 was fine for activating, but after wasting a heap of time finalizing a deal and setting up installation appt, the card department would under no conditions send a new card for the H20. Tough situation, and I would not wish it on someone else.

Recounted story to an 'official' D* tech and he claimed he would be able to get it working on another account. Might see him on a big install Friday, I'll have H20 in the truck and ask again.


Having recounted that for a residential situation, conversely, on the business install side, I've had several units from upgraded (residential) installs I wound up with, that D* happily activated on a nursing home head end system, and they even reactivated the access cards that were in the boxes.

None of those have be HD boxes, they were SD non DVR units. Got the feeling D* realizes uprating commercial accounts is, as Martha says, a good thing.

As for the OP, pretty safe recycling an HR20, but I sure hate seeing D* units with OTA capability chucked. Argh!

Edited by gov, 02 April 2013 - 05:28 PM.
parseing


#22 OFFLINE   Rich

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Posted 03 April 2013 - 07:35 AM

If it was leased, you can't do that. Just because they don't want it back does NOT mean it's yours and you can sell it. It can only be activated on your account.


Unfortunately, you can sell the leased receivers on eBay. It's done every day. I get instant notifications every time a 24 is put on eBay and most of them are leased and their accounts have money owed on them and they get sold. I've bought a couple really cheap 24s just to get the power supplies.

eBay does nothing to stop this. Gotta check the RID#s or Serial#s (something new) with the Access Card folks to determine whether it is leased or owned.

Rich

#23 OFFLINE   dpeters11

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Posted 03 April 2013 - 07:54 AM

Plus you have to hope that the box you actually get matches the numbers you were given to check....

#24 OFFLINE   Rich

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Posted 03 April 2013 - 08:23 AM

Plus you have to hope that the box you actually get matches the numbers you were given to check....


Yeah, there's that too. And you can't rely on eBay to make it right.

Rich

#25 OFFLINE   bobcamp1

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Posted 03 April 2013 - 09:07 AM

Wasn't looking to make an excuse for anyone. Was simply asking for an intelligent discourse on why the basic property law doesn't apply to Directv.


It does. It's abandoned property, which means it's finders keepers.

It's not leased anymore -- it's "previously leased". It's owned. So you can do whatever you want with it -- it's perfectly legal. That's why eBay doesn't stop their sale.

Now, DirecTV has a policy in place where they don't allow owned but previously leased receivers to be activated. Legally, D* probably shouldn't be able to do this because owned is owned (unless the receiver is so old that D* doesn't support it anymore). But it comes down to how much time and effort you want to spend arguing with or suing D* to activate an almost obsolete receiver.




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