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Guest Message by DevFuse

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DTV does NOT want HR20-700 back


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64 replies to this topic

#21 OFFLINE   gov

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Posted 02 April 2013 - 05:24 PM

I would advise caution in asking DirecTV about any 'previously enjoyed' receiver anyone might be looking at to add to their account.

Had a CSR tell me a particular H20 was fine for activating, but after wasting a heap of time finalizing a deal and setting up installation appt, the card department would under no conditions send a new card for the H20. Tough situation, and I would not wish it on someone else.

Recounted story to an 'official' D* tech and he claimed he would be able to get it working on another account. Might see him on a big install Friday, I'll have H20 in the truck and ask again.


Having recounted that for a residential situation, conversely, on the business install side, I've had several units from upgraded (residential) installs I wound up with, that D* happily activated on a nursing home head end system, and they even reactivated the access cards that were in the boxes.

None of those have be HD boxes, they were SD non DVR units. Got the feeling D* realizes uprating commercial accounts is, as Martha says, a good thing.

As for the OP, pretty safe recycling an HR20, but I sure hate seeing D* units with OTA capability chucked. Argh!

Edited by gov, 02 April 2013 - 05:28 PM.
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#22 OFFLINE   Rich

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Posted 03 April 2013 - 07:35 AM

If it was leased, you can't do that. Just because they don't want it back does NOT mean it's yours and you can sell it. It can only be activated on your account.


Unfortunately, you can sell the leased receivers on eBay. It's done every day. I get instant notifications every time a 24 is put on eBay and most of them are leased and their accounts have money owed on them and they get sold. I've bought a couple really cheap 24s just to get the power supplies.

eBay does nothing to stop this. Gotta check the RID#s or Serial#s (something new) with the Access Card folks to determine whether it is leased or owned.

Rich

#23 ONLINE   dpeters11

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Posted 03 April 2013 - 07:54 AM

Plus you have to hope that the box you actually get matches the numbers you were given to check....

#24 OFFLINE   Rich

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Posted 03 April 2013 - 08:23 AM

Plus you have to hope that the box you actually get matches the numbers you were given to check....


Yeah, there's that too. And you can't rely on eBay to make it right.

Rich

#25 OFFLINE   bobcamp1

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Posted 03 April 2013 - 09:07 AM

Wasn't looking to make an excuse for anyone. Was simply asking for an intelligent discourse on why the basic property law doesn't apply to Directv.


It does. It's abandoned property, which means it's finders keepers.

It's not leased anymore -- it's "previously leased". It's owned. So you can do whatever you want with it -- it's perfectly legal. That's why eBay doesn't stop their sale.

Now, DirecTV has a policy in place where they don't allow owned but previously leased receivers to be activated. Legally, D* probably shouldn't be able to do this because owned is owned (unless the receiver is so old that D* doesn't support it anymore). But it comes down to how much time and effort you want to spend arguing with or suing D* to activate an almost obsolete receiver.

#26 OFFLINE   Rich

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Posted 03 April 2013 - 11:27 AM

It does. It's abandoned property, which means it's finders keepers.

It's not leased anymore -- it's "previously leased". It's owned. So you can do whatever you want with it -- it's perfectly legal. That's why eBay doesn't stop their sale.


eBay doesn't stop the sales of leased 24s or any other model. Their enforcement of their own rules is pitiful.

Rich

#27 OFFLINE   Tom_S

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Posted 03 April 2013 - 01:22 PM

If it was leased, you can't do that. Just because they don't want it back does NOT mean it's yours and you can sell it. It can only be activated on your account.


Yes you can. It's now yours. I verified with DirecTV when I removed it from the account. You can do what you want with it. I sold it no problems.
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DirectTV HR34-700, HR24-500, H23-600

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All 3 receivers connected via DECA and bridged to 8-port Rosewill RC-410X Gigabit Switch.

#28 OFFLINE   bobcamp1

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Posted 03 April 2013 - 01:30 PM

eBay doesn't stop the sales of leased 24s or any other model. Their enforcement of their own rules is pitiful.

Rich


True. Usually the wronged party has to notify eBay a couple of times before they'll take it down. In eBay's defense, with so many transactions, they're not going to catch all of them. Buying anything used is caveat emptor.

#29 OFFLINE   Beerstalker

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Posted 03 April 2013 - 01:37 PM

Sure you can do whatever you want with it, but you should be careful selling it to someone else. Like has been said before, DirecTV will not ativate these receivers on anyone else's account.

Think about it, if they did it could end up costing them a lot of money. You sold your HR20 to someone else. He activates it on his account. Two weeks later he calls DirecTV and tells them it's broken, so they send him a replacement for free (or $20 for shipping). They don't want the HR20 back so he sells it to his buddy. His buddy activates it and then 2 weeks later calls DirecTV and says it's broken. They send him a replacement for free. He sells it to his buddy ..........

When DirecTV says they don't want it back and you can do whatever you want with it they mean you can keep it, throw it away, recycle it, shoot it with a shotgun, launch it into space with a catapult, etc. They do not want you selling it to someone else, unless it is just to use for parts.
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#30 OFFLINE   Diana C

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Posted 03 April 2013 - 02:52 PM

While the "abandoned property" rule might apply to title, I think it is stretch to think that it applies to activation for service. True, the "abandonded" HR20 may now "belong" to you, and you can do whatever you want with it, DirecTV is under no obligation to activate it for anyone. The act of abandoning it says that they have declared the unit to be at "end of life" and of no significant value. What units they activate is, and always has been, a matter of their discretion. They could even refuse to activate receivers that have always been "owned" if they change hands. That they do activate them is a good thing, but I don't see any contractual obligation or implied warranty on their part to do so. When you purchase a "non-leased" device DirecTV is not a party to the transaction, and so there is no guarantee, express or implied, that is conveyed along with the device.

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#31 OFFLINE   Tom_S

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Posted 03 April 2013 - 07:51 PM

Sure you can do whatever you want with it, but you should be careful selling it to someone else. Like has been said before, DirecTV will not ativate these receivers on anyone else's account.

Think about it, if they did it could end up costing them a lot of money. You sold your HR20 to someone else. He activates it on his account. Two weeks later he calls DirecTV and tells them it's broken, so they send him a replacement for free (or $20 for shipping). They don't want the HR20 back so he sells it to his buddy. His buddy activates it and then 2 weeks later calls DirecTV and says it's broken. They send him a replacement for free. He sells it to his buddy ..........

When DirecTV says they don't want it back and you can do whatever you want with it they mean you can keep it, throw it away, recycle it, shoot it with a shotgun, launch it into space with a catapult, etc. They do not want you selling it to someone else, unless it is just to use for parts.


Look, I explicitly asked about selling it, or giving it away. They said, it's yours to do what you want. I sold it on ebay, the buyer requested a new card and activated it, no muss no fuss.

Again to the O.P. sell it on ebay for a quick $100.
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DirectTV HR34-700, HR24-500, H23-600

No OTA only Sat
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All 3 receivers connected via DECA and bridged to 8-port Rosewill RC-410X Gigabit Switch.

#32 OFFLINE   Tom_S

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Posted 03 April 2013 - 07:55 PM

Actually I was very happy to hear they did not want it back, since I cracked it open the first month I had it and threw a 750GB drive in there. I sold it modified as well.
Panasonic 58PX60U
DirectTV HR34-700, HR24-500, H23-600

No OTA only Sat
AU9(Slimline) SL3 SWM Dish

All 3 receivers connected via DECA and bridged to 8-port Rosewill RC-410X Gigabit Switch.

#33 OFFLINE   bobcamp1

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Posted 04 April 2013 - 10:39 AM

While the "abandoned property" rule might apply to title, I think it is stretch to think that it applies to activation for service. True, the "abandonded" HR20 may now "belong" to you, and you can do whatever you want with it, DirecTV is under no obligation to activate it for anyone. The act of abandoning it says that they have declared the unit to be at "end of life" and of no significant value. What units they activate is, and always has been, a matter of their discretion. They could even refuse to activate receivers that have always been "owned" if they change hands. That they do activate them is a good thing, but I don't see any contractual obligation or implied warranty on their part to do so. When you purchase a "non-leased" device DirecTV is not a party to the transaction, and so there is no guarantee, express or implied, that is conveyed along with the device.


If the HR20 is end of life, why did D* recently give it a software update? If it has no significant value, why can people sell it for $100?

The reason they don't want to activate previously leased units is for profit only. Not that that's a bad thing, as they are a for profit company, but let's not sugarcoat it.

D* doesn't want ANY owned units period. It wants to take the depreciation of its leased units as a tax write off. The more owned units there are out there, the less leased units there must be.

However, it's illegal to not provide an option to buy a box. So D* offers an outrageous price to buy the box, coupled with the policy of activating as few of them as it possibly can, and also by charging an additional service fee for each owned box that just so happens to match the lease fee. FYI, most of this behavior is illegal for cable providers, but the FCC has temporarily waived enforcement of these laws for DBS systems for now.

I totally agree that abandoned property laws does NOT apply to the service -- the previous service was cancelled and no longer exists. However, D* is dangerously flirting with the FCC. They have to be careful not to make them angry.

#34 ONLINE   dpeters11

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Posted 04 April 2013 - 10:44 AM

It gets updates because it shares a lot of code with the other units. The H20 doesn't really get updates (other than maybe some small fixes) because it was quite different from the other devices, didn't support the new GUI etc. They don't give out R22s anymore, but those get updates as well.

#35 OFFLINE   bobcamp1

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Posted 05 April 2013 - 07:45 AM

It gets updates because it shares a lot of code with the other units. The H20 doesn't really get updates (other than maybe some small fixes) because it was quite different from the other devices, didn't support the new GUI etc. They don't give out R22s anymore, but those get updates as well.


So all those boxes you mentioned are still supported as well, and it should be possible to activate any of them. Not only do they work, but most of them are still getting software updates. That's not EOL behavior at all -- in fact it's quite the opposite. It's not like the old EPG boxes, which simply won't work as designed in the near future.

Besides, the easy remedy for D* is to ask for all its boxes back regardless of age and not abandon any of them in the first place.

#36 OFFLINE   inazsully

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Posted 05 April 2013 - 07:58 AM

So if somebody has a HR20 and wants to re-activate it they won't be charged a monthly lease fee?

#37 ONLINE   dpeters11

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Posted 05 April 2013 - 07:59 AM

It is possible to activate any of them, if they were not leased models that had already been tied to an account. The only ones that cannot be activated on a new account even owned are boxes that don't have an RID or EPG units.

Any active box will have a monthly fee except for the primary.

#38 OFFLINE   studechip

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Posted 05 April 2013 - 08:03 AM

So if somebody has a HR20 and wants to re-activate it they won't be charged a monthly lease fee?


They won't be charged a monthly lease fee, but they will be charged a monthly additional receiver fee.

#39 OFFLINE   machavez00

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Posted 05 April 2013 - 10:13 AM

We had a Genie and client installed on 02/26/13. The tech took the HR20-700 and the R15. I asked about keeping the HR20 and using at my mother's house. (She has an HDTV in her bedroom, but is connected to an SD box). I was told they were retrieving them.

#40 OFFLINE   jimstick

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Posted 05 April 2013 - 11:31 AM

We had a Genie and client installed on 02/26/13. The tech took the HR20-700 and the R15. I asked about keeping the HR20 and using at my mother's house. (She has an HDTV in her bedroom, but is connected to an SD box). I was told they were retrieving them.


He lied. D* does not want them back. What he did was take it and sold it to some other unsuspecting idiot that now has a new boat anchor.

It is true you can buy it, sell it, shoot it with shotgun, or shoot it into space, but what you CANNOT do is activate it on someone else's account.
Jim




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