Posted 05 April 2013 - 01:39 PM
My guess is the reason DirecTV doesn't want you to ship them back is it ends up costing them money.
Say it costs DirecTV $10 to ship an empty box to you, and then $20 to ship the box with the receiver back to them. Then they have to pay another $5 to ship it from their warehouse to the recycling company (cheaper cause they probably ship pallets at a time). That means they just spent $35 getting the receiver to the recycler. If the receycler only pays them $20 then they just did a bunch of work and ended up losing $15. That doesn't make sense so they just tell you to do whatever you want with it (meaning throw it away, recycle it, etc.).
However if you already have a tech at your house, that tech can take the receiver back with him to his warehouse. It then goes on a pallet with other dead receivers that get shipped back to DirecTV for refurbishing or recycling, maybe that costs them $5/unit to ship. Then they put that old receiver on another pallet that goes to the recycler and that costs them another $5. So now they just spent $10 to get the receiver to the recycler, and the recycler paid them $20, so they ended up making $10 off it.
Obviously the numbers here are probably not accurate, but the theory is. Plenty of companies do similar things. For example Monoprice, which a lot of us here use for cables etc. If you have an issue with one of their items a lot of the time they tell you just to throw it away or recycle it, and they send you a new one. That's because it would cost them more money to have you ship it back to them then it does to just send you a new one.
Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
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