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Guest Message by DevFuse

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DTV does NOT want HR20-700 back


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64 replies to this topic

#51 OFFLINE   raott

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Posted 05 April 2013 - 02:56 PM

You've made a connection between DIRECTV not wanting you to send it back and "abandoned" that probably doesn't exist.

They're policy says they're supposed to recover the smart card in any event.


I'm using the common law connection. What is your definition?
SONY KDS-55A3000 and a couple of Vizios; SWM16; HR34 NR; HR22 NR; HR20-700 NR; H23-600 NR; R22 NR

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#52 OFFLINE   Rich

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Posted 06 April 2013 - 12:19 PM

My guess is the reason DirecTV doesn't want you to ship them back is it ends up costing them money.

Say it costs DirecTV $10 to ship an empty box to you, and then $20 to ship the box with the receiver back to them. Then they have to pay another $5 to ship it from their warehouse to the recycling company (cheaper cause they probably ship pallets at a time). That means they just spent $35 getting the receiver to the recycler. If the receycler only pays them $20 then they just did a bunch of work and ended up losing $15. That doesn't make sense so they just tell you to do whatever you want with it (meaning throw it away, recycle it, etc.).

However if you already have a tech at your house, that tech can take the receiver back with him to his warehouse. It then goes on a pallet with other dead receivers that get shipped back to DirecTV for refurbishing or recycling, maybe that costs them $5/unit to ship. Then they put that old receiver on another pallet that goes to the recycler and that costs them another $5. So now they just spent $10 to get the receiver to the recycler, and the recycler paid them $20, so they ended up making $10 off it.

Obviously the numbers here are probably not accurate, but the theory is. Plenty of companies do similar things. For example Monoprice, which a lot of us here use for cables etc. If you have an issue with one of their items a lot of the time they tell you just to throw it away or recycle it, and they send you a new one. That's because it would cost them more money to have you ship it back to them then it does to just send you a new one.


I wonder if anyone at D* thinks as you do. I wouldn't be surprised if someone is running around their headquarters with a copy of your post saying, "Take a look at what this guy says, it really makes sense!" :lol:

Rich

#53 OFFLINE   Rich

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Posted 06 April 2013 - 12:22 PM

Ok


I have to admit I was really shocked. I was of the opinion that they would be classified as leased, but the sale was done and I've heard no complaints from the buyer, who is a member of this forum and would surely have said something.

Rich

#54 OFFLINE   Rich

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Posted 06 April 2013 - 12:25 PM

You've made a connection between DIRECTV not wanting you to send it back and "abandoned" that probably doesn't exist.

They're policy says they're supposed to recover the smart card in any event.


I've got a lot of access cards that I've notified them about and have not gotten any feedback about them. I've also got a 22-100 that I deactivated the beginning of last December and no recovery kit.

Rich

#55 OFFLINE   gov

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Posted 06 April 2013 - 06:39 PM

I wonder if anyone at D* thinks as you do. I wouldn't be surprised if someone is running around their headquarters with a copy of your post saying, "Take a look at what this guy says, it really makes sense!" :lol:

Rich



I formerly worked for a defense contractor, and I can assure you the above scenario would NEVER happen there, LOL.

As for D*, I'll withhold judgment.


:eek2:

#56 OFFLINE   ronsanjim

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Posted 08 April 2013 - 02:50 AM

My old HR20 receiver is currently being used as a "step" at my back door. I recently had a stroke, and needed a "step" to safely exit my house. After looking around my garage for a suitable, steady, whatever, I decided my HR20 would be a perfect "step".

#57 OFFLINE   harsh

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Posted 12 April 2013 - 12:16 AM

I'm using the common law connection. What is your definition?

What specific case are you citing as your "common law connection"?

Common law, by defintion, demands that a trial has been conducted and a verdict rendered (and not overturned). There's lots of common law regarding leasing that applies to the lessee, but we're talking about a "forfeiture" by the lessor and that's a whole different can of worms.
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#58 OFFLINE   harsh

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Posted 12 April 2013 - 12:25 AM

I've got a lot of access cards that I've notified them about and have not gotten any feedback about them. I've also got a 22-100 that I deactivated the beginning of last December and no recovery kit.

It is never a good idea to confuse DIRECTV policy with DIRECTV practice. It is a good idea to prepare for either situation and monitor the bill for a few months to be sure.

You know how they so love using the term "up to" in their terms and conditions, fee definitions and advertising claims.
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#59 OFFLINE   Rich

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Posted 12 April 2013 - 10:08 AM

It is never a good idea to confuse DIRECTV policy with DIRECTV practice. It is a good idea to prepare for either situation and monitor the bill for a few months to be sure.


Have no fear of me trusting D*. That 21-200 can sit on a shelf forever as far as I'm concerned. As for the access cards: They don't take up much space and they can sit in the drawer in a bag forever too.

You know how they so love using the term "up to" in their terms and conditions, fee definitions and advertising claims.


I do.

Rich

#60 OFFLINE   adam1115

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Posted 21 April 2013 - 02:32 PM

If it was leased, you can't do that. Just because they don't want it back does NOT mean it's yours and you can sell it. It can only be activated on your account.

 

So should the OP start charging them storage fees?  The statements "They don't want it back" and "You're not allowed to sell it or dispose of it because it isn't yours" seems to be at odds with one another.  If you don't own it, they need to retrieve it.



#61 OFFLINE   Jacob Braun

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Posted 21 April 2013 - 07:23 PM

So should the OP start charging them storage fees?  The statements "They don't want it back" and "You're not allowed to sell it or dispose of it because it isn't yours" seems to be at odds with one another.  If you don't own it, they need to retrieve it.

 

Oh the OP can totally dispose of it or recycle it. D* will even tell him to dispose of it or recycle it. It just can't be activated on another account if it changes hands.


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#62 OFFLINE   steelgtr

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Posted 22 April 2013 - 09:02 AM

Can it be re-activated on the same account?

 

 

bob



#63 OFFLINE   supermod38

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Posted 22 April 2013 - 04:42 PM

yes, it can be re-activated on the original account,


I'm not here for a long time, just a GOOD time!
HR34 lease- Vizio 26"
C-31-lease-32" Emerson
HR24-owned-RCA 46"

H24- owned- :righton:


#64 OFFLINE   Tom_S

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Posted 23 April 2013 - 12:22 PM

Oh the OP can totally dispose of it or recycle it. D* will even tell him to dispose of it or recycle it. It just can't be activated on another account if it changes hands.

 

Oh god, how many times do I have to say this.  It can be sold, activated on another account, whatever.  It is now considered "owned" not leased.  Jeez louise.  I know because I have done it!


Panasonic 58PX60U
DirectTV HR34-700, HR24-500, H23-600

No OTA only Sat
AU9(Slimline) SL3 SWM Dish

All 3 receivers connected via DECA and bridged to 8-port Rosewill RC-410X Gigabit Switch.

#65 OFFLINE   Rich

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Posted 23 April 2013 - 01:40 PM

Oh god, how many times do I have to say this.  It can be sold, activated on another account, whatever.  It is now considered "owned" not leased.  Jeez louise.  I know because I have done it!

 

As have I.

 

Rich






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