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Anybody here dissatisfied with Directv?


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132 replies to this topic

#26 OFFLINE   Rich

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Posted 11 April 2013 - 06:03 AM

OK, yeah this is more the type of comments I remember from back then, so basically there are no surprises to expect. Thanks everybody.


Just business as usual, but it's better than using VCRs... :lol:

Rich

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#27 OFFLINE   duffytoo

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Posted 11 April 2013 - 09:21 AM

If you are a sports fan, there is nothing to compete with Direct TV. I'm not happy with the cost but the options are just as expensive.

#28 OFFLINE   texasbrit

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Posted 11 April 2013 - 09:49 AM

Here in DFW the only service I would seriously consider as an alternative is FIOS. Internet is excellent, PQ is very good. Cable is still pretty poor here, PQ and equipment. Don't like Dish business practices. Could save $30 month by going to cable, at least for the first year, but it's not worth all the hassle.
But all the providers are getting too expensive. The ever-increasing cost of sports programming, and retransmission fees for the networks, are going to kill a lot of the business. Wonder who will be the first to cut the link with mandatory sports programming?

#29 OFFLINE   JeffBowser

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Posted 11 April 2013 - 09:54 AM

I stopped recommending DirecTV to others some 5 years ago or so (hard to remember), but continued using them myself. In fact, I have had no other provider this century. However, things are slowly changing for me. DirecTV is no longer "premium" over the competition. Slightly better, but no longer "much" better. Combine this with the fact that programming, far more important than the provider, has gone to pot over the last 10-20 years (from my perspective), so I am increasingly questioning spending large sums of money to be subject to garbage.
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#30 OFFLINE   narrod

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Posted 11 April 2013 - 10:05 AM

What I mean is, when I was here before everyone talked up Directv like it was the greatest thing since sliced bread. Now, it seems like it's just one of many choices you could have made for tv service.

Has anything changed as far as customer service, underhanded dealings by directv (such as free NFL Ticket that ends up costing you as an example), or anything else? I just want to make sure I made the right choice going back while I still have time to cancel.

So, for the most part is everything hunky dory in the world of Directv? If you could drop the service, would you?


I've been with them for 13 years. There's a lot not to like including spiraling costs, slow DVRs and indifferent customer service. I'm not aware of a provider that doesn't suffer from the same deficiencies.

#31 OFFLINE   Barry in Conyers

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Posted 11 April 2013 - 11:42 AM

Anybody here dissatisfied with Directv?


I have been a DirecTV subscriber for 16 years, so "dissatisfied" does not apply.

On the other hand, I am a LOT LESS SATISFIED than I was 5-10 years ago. The continuing price increases that far exceed inflation, the continuing decline in customer focus and service, the endless parade of firmware "upgrades" that don't correct existing problems and often introduce new problems and the frustratingly SLOOOOOW DirecTV DVR's don't provide much to get excited about.
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#32 ONLINE   sigma1914

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Posted 11 April 2013 - 11:57 AM

Here in DFW the only service I would seriously consider as an alternative is FIOS. Internet is excellent, PQ is very good. Cable is still pretty poor here, PQ and equipment. Don't like Dish business practices. Could save $30 month by going to cable, at least for the first year, but it's not worth all the hassle.
But all the providers are getting too expensive. The ever-increasing cost of sports programming, and retransmission fees for the networks, are going to kill a lot of the business. Wonder who will be the first to cut the link with mandatory sports programming?


I always forget you're in Allen, too. Are you lucky enough to get Fios where you are? I've always wanted them at least for internet and TV, but it's like they refuse to build here. I'm between High Meadow & Exchange in the Reed Elementary area.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#33 OFFLINE   fleckrj

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Posted 11 April 2013 - 12:15 PM

My only options are DirecTV, Dish, and Time Warner Cable. I dropped TWC in favor of DirecTV in 1998 and have never looked back. I have only had to call customer service about five times in the past 15 years, and I have never had any problems with them.

#34 ONLINE   carl6

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Posted 11 April 2013 - 05:10 PM

I am very satisfied with the service and technology. I am reasonably unsatisfied with the cost. Over the past decade, almost every year when prices have gone up I have cut my service by either dropping receivers or lowering my service level. Despite that, I am still paying over $100 a month which for me is simply too much money for the amount of TV I watch.

I'm probably very close (maybe next year's price increase) to cutting the cord and bundling with my cable company (where I get internet service) for a substantial reduction in monthly cost. DirecTV is simply pricing itself out of my reach. My last reduction in service package has reached the point of dropping some channels I did not want to drop (including Root sports), a direct result/impact of the pricing for sports programming (which is of very low importance to me overall).

#35 OFFLINE   ThomasM

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Posted 11 April 2013 - 05:12 PM

I have been with DirecTV for over 12 years and there is little I can think about that has gotten better with the exception of some of the receivers.

For example, think back to a (slightly) earlier DirecTV when you didn't have to deal with:

A commitment

Ridiculous price increases EVERY year making DirecTV more expensive than cable

Constant package shuffling and renaming so customers are so confused they don't know what package they have or if it's "grandfathered"

Leased receivers

Regional Sports Fee

Losing channels even if you don't change packages (hint:CLOO, NASA CCTV9)

$25 per month for the priviledge of having ONE HD DVR

Irritating in-guide ads

Slower than molasses receivers

Inability to use SD outputs on an HD receiver if it's set to HD resolution

Losing popular features like "dash-dash" delete or trickplay while viewing guide

If I work on it I can probably add to the list. In any event I still have SD service from DirecTV because I have no intention of starting a two year commitment when there are so many other choices popping up not to mention DirecTV's business policy of disregarding loyal long-term customers in favor of new customers.

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#36 OFFLINE   mrro82

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Posted 11 April 2013 - 05:33 PM

I'm fairly new to DirecTV. I signed up in September 2012. I had Charter for about 6 years prior to the switch. Comparing Charter to DirecTV is like night and day. The equipment, programming CSR's are all superior with DirecTV. SO overall I am very satisfied and will continue being a DirecTV subscriber for years to come.

#37 OFFLINE   dlt4

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Posted 11 April 2013 - 05:55 PM

I've been with D* for 10 years as of this month. Obviously I've been very happy with them, and haven't found a better alternative.

My only real complaint is that since moving from AZ to FL last year I lose my signal with very little rainfall sometimes. I've had every thing checked by a tech and signal strengths are good.

But even still, the only way I'll give up D* is if I totally give up paid TV service and switch to Netflix, Roku, or whatever.

DirecTV customer since 2003
HR44-700 --> Sony KDL-46XBR4
HR24-500 --> Sony KDL-32EX500


#38 OFFLINE   acostapimps

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Posted 11 April 2013 - 06:11 PM

I am very satisfied with the service and technology. I am reasonably unsatisfied with the cost. Over the past decade, almost every year when prices have gone up I have cut my service by either dropping receivers or lowering my service level. Despite that, I am still paying over $100 a month which for me is simply too much money for the amount of TV I watch.

I'm probably very close (maybe next year's price increase) to cutting the cord and bundling with my cable company (where I get internet service) for a substantial reduction in monthly cost. DirecTV is simply pricing itself out of my reach. My last reduction in service package has reached the point of dropping some channels I did not want to drop (including Root sports), a direct result/impact of the pricing for sports programming (which is of very low importance to me overall).


As if Dish is no different as they are getting almost as expensive but slightly cheaper than Directv, You should see how much Dish raise their AE Pak which is almost as much as what you pay for Premier package, Lets face it almost every tv provider raise their prices, which is why some consider cord cutting, but what happens if they do the same to Netflix or Hulu, a lot of people could say that sports programming is the vein from our existence, But could you imagine if they took that away, It would be a lot of PO'd people.

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#39 OFFLINE   pdxBeav

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Posted 12 April 2013 - 08:24 AM

If you are a sports fan, there is nothing to compete with Direct TV. I'm not happy with the cost but the options are just as expensive.


I'm a big sports fan in Oregon and love the PAC-12 and the Blazers. Yeah, DirecTV is awesome for sports fans! ;)

#40 OFFLINE   Laker44

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Posted 12 April 2013 - 11:24 AM

My signature says it all.


So don't mine.
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#41 ONLINE   MysteryMan

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Posted 12 April 2013 - 12:01 PM

So don't mine.


Whatever floats your boat.
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#42 OFFLINE   Rich

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Posted 12 April 2013 - 12:38 PM

So don't mine.


No HD TVs? We only watch HD content.

Rich

#43 OFFLINE   Laker44

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Posted 12 April 2013 - 01:26 PM

Whatever floats your boat.


No HD TVs? We only watch HD content.

Rich


MysteryMan, Would you stay with a provider if they didn't offer you the channels that you watch in the best quality available? :nono2: I don't think so.

Rich, I have 3 HD TVs and like you only watch HD content. But unfortunately DirecTV will not add the HD channel of ones that I watch the majority of the time, but my cable provider does.
DirecTV Jan 2008-Dec 2011. Went back to cable...could no longer take watching DirecTV's SD fuzzy vision

#44 OFFLINE   Tubaman-Z

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Posted 12 April 2013 - 01:30 PM

My only options are DirecTV, Dish, and Time Warner Cable. I dropped TWC in favor of DirecTV in 1998 and have never looked back. I have only had to call customer service about five times in the past 15 years, and I have never had any problems with them.



I am in a similar situation, but with less choice (no cable) due to living in a rural area - DirecTV, Dish, OTA, or streaming (over 3 MB DSL for $60/month - whoop dee do). We have had DirecTV since 1995 and the only thing I am dissatisfied with is the the price. I have only rarely had to interact with customer service, I've really appreciated the additional channels, the addition of HD, and the DVRs (our 1st DirecTV DVR absolutely changed the way that we watch television). All that said, I am on a path down to having only 1 DVR and Choice - nothing else from DirecTV. And I only keep that for live sports access (Bears football - but not Sunday Ticket, Big Ten, and the Twins). If there was a lesser total cost, seasonal way to stream the sports I would be done with DirecTV and move to a home brew DVR for OTA plus streaming. Again, love the product, just not the cost.

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#45 OFFLINE   Bill Broderick

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Posted 12 April 2013 - 01:44 PM

The only aspect of DirecTV that I've ever been dissatisfied with has been the installation and repair contractor that they use on Long Island (Mastec). I've found the majority of the technicians that I've had to deal with, at my home, to either be lazy or incompetent. I was actually forced to hire my own installer to install the Slimline that's currently on my roof after the Mastec installer said that I didn't have LOS (he was replacing an existing Phase III dish that had a perfect signal).

To be fair, I've been at the home of 2 friends when they has DirecTV installed and I found both of those installers to be excellent. I just haven't had that same luck at my house.

#46 ONLINE   sigma1914

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Posted 12 April 2013 - 02:01 PM

...
But unfortunately DirecTV will not add the HD channel of ones that I watch the majority of the time, but my cable provider does.


Which channels?
If you stop responding to them or put them on ignore, then eventually they'll go away.

#47 OFFLINE   FHSPSU67

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Posted 12 April 2013 - 02:12 PM

See my signature.
Very satisfied customer here:)
Fred
DIRECTV since November 1995

#48 ONLINE   MysteryMan

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Posted 12 April 2013 - 02:12 PM

MysteryMan, Would you stay with a provider if they didn't offer you the channels that you watch in the best quality available? :nono2: I don't think so.

Rich, I have 3 HD TVs and like you only watch HD content. But unfortunately DirecTV will not add the HD channel of ones that I watch the majority of the time, but my cable provider does.


If you're happy with Cable that's fine with me. The SD and HD channels we watch on DirecTV look just fine.
DIRECTV customer since 1995.

#49 OFFLINE   damondlt

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Posted 12 April 2013 - 02:13 PM

I'm dissatisfied with all providers, I'm just less dissatisfied with Directv.

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#50 OFFLINE   Rich

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Posted 12 April 2013 - 02:13 PM

The only aspect of DirecTV that I've ever been dissatisfied with has been the installation and repair contractor that they use on Long Island (Mastec). I've found the majority of the technicians that I've had to deal with, at my home, to either be lazy or incompetent. I was actually forced to hire my own installer to install the Slimline that's currently on my roof after the Mastec installer said that I didn't have LOS (he was replacing an existing Phase III dish that had a perfect signal).

To be fair, I've been at the home of 2 friends when they has DirecTV installed and I found both of those installers to be excellent. I just haven't had that same luck at my house.


The installers are getting better. If you're fortunate enough to get a Tech, they've gotten better, too. Still not as good as I'd like to see, but better. We seem to have gotten lucky with D*'s contractor in my area.

Rich




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