Posted 13 December 2013 - 09:22 AM
Customers with ONLY MPG receivers were put in suspend so that they aren't charged for programming they no longer can receive. Since suspend status lasts for 6 months, it allows the customer to still exchange the receiver(s) for free in the next 6 months. This was done to protect the customer's options. Also, some customers have vacation homes, are on military leave, etc, and despite being notified for months, were unable to make the receiver exchange because of their situation. Thus, the suspend status buys them more time without incurring any charges.
For customers that have an MPG receiver but also regular receivers, they will start to see channels coming out of the guide over the course of the next few weeks until they are all gone by the end of the year.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV