Our picture/audio stalled and pixelated intermittently for about 20 minutes. While troubleshooting we discovered that on Satellite 101°, 4 of 32 transponder signals are not being received (#4, #12, #20 & #26).
DirecTV techs said the picture was not affected due to weather, so I should have my equipment and connections checked at a charge of $50 which seems ludicrous. When I have had any signal issues with cable the cable company is very responsive and there is no charge to fix. But I rarely had them during my 20+ years with cable, and now I have them in 6 mos with DTV.
We have a brand new installation only 6 mos old with homerun, high quality shielded cables going to each, brand new receiver. There is nothing obstructing the dish. We have had nearly perfect weather here (west coast) so there is no chance weather caused an issue with the equipment.
I am not sure what caused the issue and the picture/audio seems normal again. However, the DirecTV tech led me to believe that the 4 transponder signals, which still show zero, are a problem.
Can anyone tell me if these transponders are really an issue and why? Thanks