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Guest Message by DevFuse

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Improvements to the Protection Plan


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419 replies to this topic

#26 OFFLINE   joshjr

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Posted 17 April 2013 - 10:28 AM

No (well I mean you could tell them to upgrade your HR22 to another HD-DVR but you would very possibly and most likely get an HR21, HR22, HR23 etc).

 

An HR34 or HR44 for an HR22 would be considered an upgrade through the new Protection Plan.

So are they ready to offer multiple HR34/44's yet then?


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#27 OFFLINE   joshjr

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Posted 17 April 2013 - 10:33 AM

at almost $200 for 2 years, calling it a "free upgrade" is a little disingenuous.  You're basically subsidizing the upgrade over a 2 year period, with some extra insurance added in.

 

Now, if D* added some kind of upgrade guarantee (like every HR2x --> HR24), it might be worth it.  

 

Not everyone feels this way.  People like myself who have owned equipment still like having the comfort of knowing when our owned equipment fails, it will be swapped with owned equipment.


Directv & Sunday Ticket Sub Since 8/19/2008
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#28 OFFLINE   usnret

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Posted 17 April 2013 - 10:47 AM

So then, I should be able to upgrade my hr34 to an hr44??


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#29 OFFLINE   p4594spa

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Posted 17 April 2013 - 10:52 AM

I haven't gotten the protection plan.  Recently the H22 in one of the son's bedroom died.  They came out replaced it for free.  They also gave me the service visit for $25.  I can't see how the buy protection plan helps me at $96/year.



#30 OFFLINE   hancox

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Posted 17 April 2013 - 11:02 AM

Not everyone feels this way.  People like myself who have owned equipment still like having the comfort of knowing when our owned equipment fails, it will be swapped with owned equipment.

 

Owned equipment is increasingly rare, and you're right.  If I had a significant "owned" roster, the plan would be a no-brainer, especially if out-of-contract.



#31 OFFLINE   studechip

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Posted 17 April 2013 - 11:22 AM

So then, I should be able to upgrade my hr34 to an hr44??

That's not an upgrade.



#32 OFFLINE   HarleyD

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Posted 17 April 2013 - 12:19 PM

It just isn't worth it to me.  Just look at the math.

 

I've had at least one leased receiver since Feb, 2007.

 

In that time I've had to have a leased receiver replaced twice.  Both times I was of course charged the $19.95 shipping fee.  So it has cost me a total of roughly $40 in just over 6 years.  Under $7 a year.

 

If I had been paying for the protection plan over that same period I would be out hundreds of dollars.

 

In fact I would think you would have to have an awful lot of problems for the PP to pay off over the long haul.  If I was having those kind of consistent problems to where paying nearly $75 a year (about to become nearly $100 a year) represented a savings over several years I would not be with DirecTV any longer.


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#33 OFFLINE   crawdad62

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Posted 17 April 2013 - 12:29 PM

I haven't gotten the protection plan. Recently the H22 in one of the son's bedroom died. They came out replaced it for free. They also gave me the service visit for $25. I can't see how the buy protection plan helps me at $96/year.



I had Directv for a long time without ever having a problem or having the PP. First time I called the CSR said "Oh I see you've been with us a long time. I'm going to waive the service call charges." which was great. A couple of months later I had to have them out again (this after never needing them) and the charge was going to be $60 or something along that line. But the CSR said if I signed up for the PP they'd waive the charge as long as I kept the PP for a year. Figured what the hey, it's only going to cost me 10 bucks or so for the year. Since then I've had lightning strike and take out a DVR, bad LMB and one time I was just hating the sound of the disc drive in an older DVR and they came out and replaced it.

I think the more advanced this stuff is getting the more likely problems arise. Back when everyone just had one receiver and a dish not much. Multiple networked DVR's with spinning HD's in them? Maybe.

So while you can get a break it's not guaranteed. I'm not hip on the price raise but I'll probably keep it. So far since I've had the PP it has paid for itself.

Edited by crawdad62, 17 April 2013 - 12:33 PM.


#34 OFFLINE   Volatility

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Posted 17 April 2013 - 12:40 PM

I had Directv for a long time without ever having a problem or having the PP. First time I called the CSR said "Oh I see you've been with us a long time. I'm going to waive the service call charges." which was great. A couple of months later I had to have them out again (this after never needing them) and the charge was going to be $60 or something along that line. But the CSR said if I signed up for the PP they'd waive the charge as long as I kept the PP for a year. Figured what the hey, it's only going to cost me 10 bucks or so for the year. Since then I've had lightning strike and take out a DVR, bad LMB and one time I was just hating the sound of the disc drive in an older DVR and they came out and replaced it.

I think the more advanced this stuff is getting the more likely problems arise. Back when everyone just had one receiver and a dish not much. Multiple networked DVR's with spinning HD's in them? Maybe.

So while you can get a break it's not guaranteed. I'm not hip on the price raise but I'll probably keep it. So far since I've had the PP it has paid for itself.

 Service calls are 49.95, not 60.00 or something. ;)



#35 OFFLINE   usnret

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Posted 17 April 2013 - 01:16 PM

If the HR44 is not an upgrade to the HR34, then whats the difference? If there isn't any, why bother bringing out the 44?

Just wondering.


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#36 OFFLINE   peds48

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Posted 17 April 2013 - 01:55 PM

DirecTV is known to give out "freebies" at the end of one's contract to make you commit for another two years.  I wonder if this will change with the "new" PP.  and if it does change, how are they going to retain customers who decide they want to leave…


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#37 OFFLINE   Diana C

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Posted 17 April 2013 - 02:02 PM

If the HR44 is not an upgrade to the HR34, then whats the difference? If there isn't any, why bother bringing out the 44?

Just wondering.

 

The HR44 is smaller, cheaper to manufacture, and has a faster processor.  While you or I may consider those features an "upgrade" to the HR34, to DirecTV it may simply be two form factors for the same unit (i.e. a Genie Whole Home Media Center).  Historically, DirecTV has never distinguished between the HR20, HR21, HR23 or HR24, despite the various models having different size drives, different processors, different input electronics and, in the case of the HR20, built-in OTA tuners.  There is no reason to expect that they will treat the HR34/44 differently.


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#38 OFFLINE   joshjr

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Posted 17 April 2013 - 02:23 PM

So then, I should be able to upgrade my hr34 to an hr44??

 

I called during lunch today and was pretty much told you would call and they would say okay we see that you have an upgrade available for a free receiver and ask if you want that to be a SD receiver, HD receiver, SD DVR, HD DVR, TiVo, Client, Genie, etc.  I thinki one problem you would have is that they told me today they can't order you a HR34 or HR44 if you have one active on the account.  Not sure how it would work in this case.  I envision it looking like this, you can deactivate the HR34 and they give you a free Genie and you would have a chance of another HR34 being sent as both qualify as a Genie.


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#39 OFFLINE   joshjr

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Posted 17 April 2013 - 02:26 PM

That's not an upgrade.

 

Thats not how they explained it to me.  Basically every 2 years you have the option to get a free receiver reguardless and it will start a new 2 year agreement.  It is not a matter of you upgrading a specific box to something different.  Just a free receiver offer of what ever you want.  To them why not, you paid for it over the 2 years and its another receiver they can charge you for.


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#40 OFFLINE   Xsabresx

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Posted 17 April 2013 - 02:29 PM

We have been told that policy is now that hr24 is replaced with hr24. Going from an h24 to a DVR does not offer such protections, or he did it before the policy change. This is assuming that the reports of the change are correct.

I dont even remember when I got it now.  6 mos ago maybe?  Anyway, I should have mentioned I kept the H24 so where I had 2 DVRs and 2 receivers I now have 3DVRs and 2 receivers.  Eventually I'll add a 4th DVR and send the two H24s back.


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#41 OFFLINE   joshjr

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Posted 17 April 2013 - 02:30 PM

It just isn't worth it to me.  Just look at the math.

 

I've had at least one leased receiver since Feb, 2007.

 

In that time I've had to have a leased receiver replaced twice.  Both times I was of course charged the $19.95 shipping fee.  So it has cost me a total of roughly $40 in just over 6 years.  Under $7 a year.

 

If I had been paying for the protection plan over that same period I would be out hundreds of dollars.

 

In fact I would think you would have to have an awful lot of problems for the PP to pay off over the long haul.  If I was having those kind of consistent problems to where paying nearly $75 a year (about to become nearly $100 a year) represented a savings over several years I would not be with DirecTV any longer.

 

Its not that simple for eveyone.  With having 4 of my DVR's owned, I can recoup some of the money if I need to go to another provider down the road because I have owned equipment that gets swapped for owned under the PP.  I started with a HR20 and 2 D12's.  Then when my markets locals launced I had a free upgrade to all MPEG 4 equipment.  Later purchased some HR20's and R22's.  Over time several of those were upgraded to HR24's.  I have zero HR20's on my account and only 1 R22 now.  To get a 15 tuner setup with Dish would cose me over $1,000 up front.  For me I would rather not be under contract so I am free to leave when ever I chose and also have my owned equipment (investment) protected by paying for the protection plan.


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#42 OFFLINE   joshjr

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Posted 17 April 2013 - 02:34 PM

If the HR44 is not an upgrade to the HR34, then whats the difference? If there isn't any, why bother bringing out the 44?

Just wondering.

 

Not a fair question.  Its not considered an upgrade from a HR20 to a HR24 because they are both HD DVR's.  In this case its not really an upgade,  Its an offer to get you back under contract for 2 more years to give you a free new receiver that is leased.  Not really an upgrade.  Its not like a phone where you are replacing something with the new.  Keep using the old and just add another receiver is how I understand it, at least if that is what you want to do you can.


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#43 OFFLINE   Riverpilot

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Posted 17 April 2013 - 02:40 PM

Please forgive me if this has been answered et al..

 

I also just received this e-mail. I'm confused by the content, in that it sounds like on May 16 I will automatically renew my 2 year agreement if I decide to keep the protection plan. Is this correct or am I reading this improperly?

 

If it does automatically renew the 2 year agreement (my current contract ends in December of this year) I'll just decline the plan.

 

Thank you :)



#44 OFFLINE   joshjr

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Posted 17 April 2013 - 02:54 PM

Please forgive me if this has been answered et al..

 

I also just received this e-mail. I'm confused by the content, in that it sounds like on May 16 I will automatically renew my 2 year agreement if I decide to keep the protection plan. Is this correct or am I reading this improperly?

 

If it does automatically renew the 2 year agreement (my current contract ends in December of this year) I'll just decline the plan.

 

Thank you :)

 

You will only start a new agreement if you take them up on their offer for a new (new to you anyways) free receiver.  If you choose to keep the PP and dont take them up on their offer then you will just not be under contract but be able to get a free receiver out of them (leased) when and if you ever like.


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#45 OFFLINE   Singe0255

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Posted 17 April 2013 - 02:57 PM

On May 16th, the plan terms, coverage, and pricing will change. Your commitment will not.

 

If you use the plan to order a free upgrade, then you will be subject to a new 2 year agreement.

 

The big benefit here is this:

 

Most promotional deals for equipment upgrades are based on account tenure, service history, and local competition. They do not last for long, and may not include the type of equipment you want out of an upgrade. (Targeted sales)

 

The D* Protection Plan will now allow you to get a free upgrade every two years, regardless of these other factors.

 

The intent is to keep your equipment as up-to-date as possible so that you continue to enjoy the new things being developed. I speculate that from a warranty perspective, this may also make sense in that replacing your aging equipment with new upgrades could prevent frequent issues as older equipment starts to fail eventually.

 

Why send a tech to your home several times to fix an old unit, when for the same cost (or cheaper) you could be given a new unit that will be less prone to issues?


All opinions expressed are my own and do not reflect the views of DIRECTV, National Electronics Warranty, or any other entity that I share affiliation with.

#46 OFFLINE   keithmerr

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Posted 17 April 2013 - 04:47 PM

I am off contract now, so does this allow me to upgrade my hr 21 to genie for free?



#47 OFFLINE   peds48

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Posted 17 April 2013 - 05:06 PM

I am off contract now, so does this allow me to upgrade my hr 21 to genie for free?

 

Yes


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#48 OFFLINE   dpeters11

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Posted 17 April 2013 - 06:45 PM

You would go back on contract of course.

#49 OFFLINE   inhd40

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Posted 17 April 2013 - 07:26 PM

So would this include adding another receiver, or just a receiver for receiver swap?  I don't know if I would even be eligible since I have only had the PP for three or four months and haven't received an e-mail as of yet.



#50 OFFLINE   omartinjordan

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Posted 17 April 2013 - 07:27 PM

All this is just a scam for more money. You can get upgrades by calling every 2 years. I paid the 5.99 but not this new increase. I am cancelling it. If it breaks and they don't want to fix it they can have it back and dish can come install their stuff.




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