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Guest Message by DevFuse

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Improvements to the Protection Plan


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419 replies to this topic

#21 OFFLINE   raott

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Posted 17 April 2013 - 06:32 AM

The advantages of having it are plenty why not keep it?

 

Because the low risk of something going wrong, and the low cost to replace something if it does, is not worth the high monthly fee.

 

To compare, the risk of my cell phone getting wet, screen shattering after being dropped, getting lost, getting stolen etc, is much higher than something catastrophic with Directv.  The replacement cost is also much higher than with Directv.  However, Directv is charging as much or more than my cell phone insurance.  

 

The above only applies to those who lease, I understand those who own their DVRs have other considerations.


Edited by raott, 17 April 2013 - 06:32 AM.

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#22 OFFLINE   hancox

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Posted 17 April 2013 - 09:18 AM

at almost $200 for 2 years, calling it a "free upgrade" is a little disingenuous.  You're basically subsidizing the upgrade over a 2 year period, with some extra insurance added in.

 

Now, if D* added some kind of upgrade guarantee (like every HR2x --> HR24), it might be worth it.  



#23 OFFLINE   SPACEMAKER

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Posted 17 April 2013 - 10:10 AM

It says to call on or after May 16th for equipment upgrade so it looks like they'll be getting a couple of extra dollars from me. Grrrr.



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#24 OFFLINE   joshjr

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Posted 17 April 2013 - 10:21 AM

Yes, I got the same email and was not happy with the increase. I may consider dropping the protection plan. I'm also curious what kind of equipment upgrade it would be? We currently have 2 HD DVRs and are happy with those. We don't want a whole home DVR. What else could they upgrade?

 

You dont have to get whole home to get a HR34 or 44.  I dont have whole home but love the 34.  Is there a reason you are not interested in a 5 tuner 1tb hdd HD DVR?


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#25 OFFLINE   joshjr

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Posted 17 April 2013 - 10:26 AM

So I decided to downgrade my package in order to help offset the protection plan increase and the package increase from earlier in the year. I called to make sure downgrading my package would not affect my $10.00 for 24 months (free HD) credit. The customer service rep said that a downgrade would affect it but that she could give me an additional $10.00 credit for six months. I suppose I can look at it as my "equipment upgrade". I very rarely get any goodies like this from DirecTV so I'm glad I made the call.

 

I thought this was a credit they were giving for being setup on autopay.  I didnt think it had anything to do with the programming package anyone had.


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#26 OFFLINE   joshjr

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Posted 17 April 2013 - 10:28 AM

No (well I mean you could tell them to upgrade your HR22 to another HD-DVR but you would very possibly and most likely get an HR21, HR22, HR23 etc).

 

An HR34 or HR44 for an HR22 would be considered an upgrade through the new Protection Plan.

So are they ready to offer multiple HR34/44's yet then?


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#27 OFFLINE   joshjr

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Posted 17 April 2013 - 10:33 AM

at almost $200 for 2 years, calling it a "free upgrade" is a little disingenuous.  You're basically subsidizing the upgrade over a 2 year period, with some extra insurance added in.

 

Now, if D* added some kind of upgrade guarantee (like every HR2x --> HR24), it might be worth it.  

 

Not everyone feels this way.  People like myself who have owned equipment still like having the comfort of knowing when our owned equipment fails, it will be swapped with owned equipment.


Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-200 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR34-700 Leased. 5 LNB Setup W/SWM 16 Switch
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#28 OFFLINE   usnret

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Posted 17 April 2013 - 10:47 AM

So then, I should be able to upgrade my hr34 to an hr44??


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#29 OFFLINE   p4594spa

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Posted 17 April 2013 - 10:52 AM

I haven't gotten the protection plan.  Recently the H22 in one of the son's bedroom died.  They came out replaced it for free.  They also gave me the service visit for $25.  I can't see how the buy protection plan helps me at $96/year.



#30 OFFLINE   hancox

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Posted 17 April 2013 - 11:02 AM

Not everyone feels this way.  People like myself who have owned equipment still like having the comfort of knowing when our owned equipment fails, it will be swapped with owned equipment.

 

Owned equipment is increasingly rare, and you're right.  If I had a significant "owned" roster, the plan would be a no-brainer, especially if out-of-contract.



#31 OFFLINE   studechip

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Posted 17 April 2013 - 11:22 AM

So then, I should be able to upgrade my hr34 to an hr44??

That's not an upgrade.



#32 OFFLINE   HarleyD

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Posted 17 April 2013 - 12:19 PM

It just isn't worth it to me.  Just look at the math.

 

I've had at least one leased receiver since Feb, 2007.

 

In that time I've had to have a leased receiver replaced twice.  Both times I was of course charged the $19.95 shipping fee.  So it has cost me a total of roughly $40 in just over 6 years.  Under $7 a year.

 

If I had been paying for the protection plan over that same period I would be out hundreds of dollars.

 

In fact I would think you would have to have an awful lot of problems for the PP to pay off over the long haul.  If I was having those kind of consistent problems to where paying nearly $75 a year (about to become nearly $100 a year) represented a savings over several years I would not be with DirecTV any longer.


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#33 OFFLINE   crawdad62

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Posted 17 April 2013 - 12:29 PM

I haven't gotten the protection plan. Recently the H22 in one of the son's bedroom died. They came out replaced it for free. They also gave me the service visit for $25. I can't see how the buy protection plan helps me at $96/year.



I had Directv for a long time without ever having a problem or having the PP. First time I called the CSR said "Oh I see you've been with us a long time. I'm going to waive the service call charges." which was great. A couple of months later I had to have them out again (this after never needing them) and the charge was going to be $60 or something along that line. But the CSR said if I signed up for the PP they'd waive the charge as long as I kept the PP for a year. Figured what the hey, it's only going to cost me 10 bucks or so for the year. Since then I've had lightning strike and take out a DVR, bad LMB and one time I was just hating the sound of the disc drive in an older DVR and they came out and replaced it.

I think the more advanced this stuff is getting the more likely problems arise. Back when everyone just had one receiver and a dish not much. Multiple networked DVR's with spinning HD's in them? Maybe.

So while you can get a break it's not guaranteed. I'm not hip on the price raise but I'll probably keep it. So far since I've had the PP it has paid for itself.

Edited by crawdad62, 17 April 2013 - 12:33 PM.


#34 OFFLINE   Volatility

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Posted 17 April 2013 - 12:40 PM

I had Directv for a long time without ever having a problem or having the PP. First time I called the CSR said "Oh I see you've been with us a long time. I'm going to waive the service call charges." which was great. A couple of months later I had to have them out again (this after never needing them) and the charge was going to be $60 or something along that line. But the CSR said if I signed up for the PP they'd waive the charge as long as I kept the PP for a year. Figured what the hey, it's only going to cost me 10 bucks or so for the year. Since then I've had lightning strike and take out a DVR, bad LMB and one time I was just hating the sound of the disc drive in an older DVR and they came out and replaced it.

I think the more advanced this stuff is getting the more likely problems arise. Back when everyone just had one receiver and a dish not much. Multiple networked DVR's with spinning HD's in them? Maybe.

So while you can get a break it's not guaranteed. I'm not hip on the price raise but I'll probably keep it. So far since I've had the PP it has paid for itself.

 Service calls are 49.95, not 60.00 or something. ;)



#35 OFFLINE   usnret

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Posted 17 April 2013 - 01:16 PM

If the HR44 is not an upgrade to the HR34, then whats the difference? If there isn't any, why bother bringing out the 44?

Just wondering.


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#36 OFFLINE   peds48

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Posted 17 April 2013 - 01:55 PM

DirecTV is known to give out "freebies" at the end of one's contract to make you commit for another two years.  I wonder if this will change with the "new" PP.  and if it does change, how are they going to retain customers who decide they want to leave…


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#37 OFFLINE   Diana C

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Posted 17 April 2013 - 02:02 PM

If the HR44 is not an upgrade to the HR34, then whats the difference? If there isn't any, why bother bringing out the 44?

Just wondering.

 

The HR44 is smaller, cheaper to manufacture, and has a faster processor.  While you or I may consider those features an "upgrade" to the HR34, to DirecTV it may simply be two form factors for the same unit (i.e. a Genie Whole Home Media Center).  Historically, DirecTV has never distinguished between the HR20, HR21, HR23 or HR24, despite the various models having different size drives, different processors, different input electronics and, in the case of the HR20, built-in OTA tuners.  There is no reason to expect that they will treat the HR34/44 differently.


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#38 OFFLINE   joshjr

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Posted 17 April 2013 - 02:23 PM

So then, I should be able to upgrade my hr34 to an hr44??

 

I called during lunch today and was pretty much told you would call and they would say okay we see that you have an upgrade available for a free receiver and ask if you want that to be a SD receiver, HD receiver, SD DVR, HD DVR, TiVo, Client, Genie, etc.  I thinki one problem you would have is that they told me today they can't order you a HR34 or HR44 if you have one active on the account.  Not sure how it would work in this case.  I envision it looking like this, you can deactivate the HR34 and they give you a free Genie and you would have a chance of another HR34 being sent as both qualify as a Genie.


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#39 OFFLINE   joshjr

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Posted 17 April 2013 - 02:26 PM

That's not an upgrade.

 

Thats not how they explained it to me.  Basically every 2 years you have the option to get a free receiver reguardless and it will start a new 2 year agreement.  It is not a matter of you upgrading a specific box to something different.  Just a free receiver offer of what ever you want.  To them why not, you paid for it over the 2 years and its another receiver they can charge you for.


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Sony KDL-46HX800

#40 OFFLINE   Xsabresx

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Posted 17 April 2013 - 02:29 PM

We have been told that policy is now that hr24 is replaced with hr24. Going from an h24 to a DVR does not offer such protections, or he did it before the policy change. This is assuming that the reports of the change are correct.

I dont even remember when I got it now.  6 mos ago maybe?  Anyway, I should have mentioned I kept the H24 so where I had 2 DVRs and 2 receivers I now have 3DVRs and 2 receivers.  Eventually I'll add a 4th DVR and send the two H24s back.


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