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Guest Message by DevFuse

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Improvements to the Protection Plan


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419 replies to this topic

#51 OFFLINE   dpeters11

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Posted 17 April 2013 - 07:33 PM

If a receiver or DVR breaks, they still will replace it, even without the PP, you pay shipping. Getting a free upgrade was not guaranteed, this formalizes it. I'm wondering if they will crack down on free upgrades without the PP. I'm thinking they will.

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#52 OFFLINE   HarleyD

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Posted 17 April 2013 - 07:43 PM

Its not that simple for eveyone.  With having 4 of my DVR's owned, I can recoup some of the money if I need to go to another provider down the road because I have owned equipment that gets swapped for owned under the PP.  I started with a HR20 and 2 D12's.  Then when my markets locals launced I had a free upgrade to all MPEG 4 equipment.  Later purchased some HR20's and R22's.  Over time several of those were upgraded to HR24's.  I have zero HR20's on my account and only 1 R22 now.  To get a 15 tuner setup with Dish would cose me over $1,000 up front.  For me I would rather not be under contract so I am free to leave when ever I chose and also have my owned equipment (investment) protected by paying for the protection plan.

 

I agree.   Clearly it holds different value for you having owned equipment.

 

It just isn't a good investement for me.


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#53 OFFLINE   bigbw

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Posted 18 April 2013 - 09:12 AM

I have two H21's and no interest in DVR's. unless I can change to H-25's this is just a price increase to me..  Will have to think about value of continuing to pay for PP.. I have only used it once in 4 years anyway.



#54 OFFLINE   n3vino

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Posted 18 April 2013 - 09:28 AM

On May 16th, the plan terms, coverage, and pricing will change. Your commitment will not.

 

If you use the plan to order a free upgrade, then you will be subject to a new 2 year agreement.

 

 

I understand a new 2 year contract after an equipment upgrade, but does that also mean a new 2 year agreement on the PP?


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#55 OFFLINE   joshjr

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Posted 18 April 2013 - 09:36 AM

I understand a new 2 year contract after an equipment upgrade, but does that also mean a new 2 year agreement on the PP?

I am under the impression that if you carry the PP, you have to carry it for 1 year or you get a 1 time $10 penalty.


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#56 OFFLINE   Volatility

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Posted 18 April 2013 - 04:18 PM

Because the low risk of something going wrong, and the low cost to replace something if it does, is not worth the high monthly fee.

To compare, the risk of my cell phone getting wet, screen shattering after being dropped, getting lost, getting stolen etc, is much higher than something catastrophic with Directv. The replacement cost is also much higher than with Directv. However, Directv is charging as much or more than my cell phone insurance.

The above only applies to those who lease, I understand those who own their DVRs have other considerations.

I can def. understand that. like i have had the services for several years and only use the pplan once. so if long run cost on paying for pplan is less than the short run i wouldn't have it either :) Also with the protection plan premier, we were told today their is a price limit DirecTV will cover and it was only a couple of hundred dollars- 300 i believe. It got me thinking if you have a nice flat screen HD TV worth more than that it isn't even worth it and makes more sense to get the accidental coverage direct from the manufacturer (or in your case the cell phone provider)

Edited by Volatility, 18 April 2013 - 05:17 PM.


#57 OFFLINE   goinsleeper

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Posted 18 April 2013 - 04:48 PM

I am under the impression that if you carry the PP, you have to carry it for 1 year or you get a 1 time $10 penalty.

Correct, and it's technically 13 months as the first month it is not charged.  Without keeping the protection plan for 12 paid months, there is a $10 cancellation fee on it.


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#58 OFFLINE   dpeters11

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Posted 18 April 2013 - 05:17 PM

But a $10 cancellation fee really shouldn't factor into the equation. If you have more than 2 months left in the PP commitment, even with the fee, you come out ahead quite quickly.

#59 OFFLINE   peds48

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Posted 18 April 2013 - 06:07 PM

I can def. understand that. like i have had the services for several years and only use the pplan once. so if long run cost on paying for pplan is less than the short run i wouldn't have it either :) Also with the protection plan premier, we were told today their is a price limit DirecTV will cover and it was only a couple of hundred dollars- 300 i believe. It got me thinking if you have a nice flat screen HD TV worth more than that it isn't even worth it and makes more sense to get the accidental coverage direct from the manufacturer (or in your case the cell phone provider)

While there is in fact a limit, it more more toward the 1000's.  IIRC correctly is $6000

 

$300 just would not make sense


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#60 OFFLINE   Volatility

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Posted 18 April 2013 - 06:32 PM

While there is in fact a limit, it more more toward the 1000's. IIRC correctly is $6000

$300 just would not make sense

I just knew 300.00 was not right; cool to know the correct amount now though. Any idea what the claims process is on non directv equipment under the protection plan premier? I believe it works like the product will be fixed and shipped back to the customer within 3 business days of receiving it at the repair services center or, for in-home service, DirecTV will have an authorized technician in the customers home within 3 business days of the initial claim call. If D* fails to have an installer come there you will receive an on time credit gaurentee refund.


Edited by Volatility, 18 April 2013 - 08:08 PM.


#61 OFFLINE   peds48

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Posted 18 April 2013 - 07:41 PM

west9999 had his Mac Book replaced not too long ago.  Perhaps he can shine in.  I have not had any personal experience.


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#62 OFFLINE   kaminar

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Posted 18 April 2013 - 08:33 PM

Marketing research is what provided this new PP upgrade/increase..added value for a price. The majority of customers are not technically-inclined, nor handy enough to repair or adjust equipment..it's peace-of-mind for many and no concern for those who decline.

 

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#63 OFFLINE   crawdad62

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Posted 19 April 2013 - 08:46 AM

If a receiver or DVR breaks, they still will replace it, even without the PP, you pay shipping. Getting a free upgrade was not guaranteed, this formalizes it. I'm wondering if they will crack down on free upgrades without the PP. I'm thinking they will.

 

 

That's what I'm wondering. D* is all over the place on who gets deals and even those that do it's really inconsistent. I followed that Genie thread and some people claimed that got it for free, others got it for free and got credits while others were told they either paid full price or it wasn't even available. This maybe is a way to reign in the upgrade process. 



#64 OFFLINE   raott

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Posted 19 April 2013 - 11:10 AM

That's what I'm wondering. D* is all over the place on who gets deals and even those that do it's really inconsistent. I followed that Genie thread and some people claimed that got it for free, others got it for free and got credits while others were told they either paid full price or it wasn't even available. This maybe is a way to reign in the upgrade process. 

 

They can try and reign in all they want, but the bottom line is they still have to compete with other providers.  Cable in many areas has a whole home DVR, so does Uverse.  They have to compete with those providers who will give a person the whole home solution free.  it is a fine balance in keeping costs down but still being able to compete.

 

Personally, I don't think the cable whole home in my area holds a candle to Directv's Genie, but for many, it would be good enough.


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#65 OFFLINE   omartinjordan

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Posted 19 April 2013 - 12:15 PM

They scan spin this anyway they want but let's call it what it is.  A scam to get another $2 out of customers.  I also like how the email says they heard our feedback!!!  They haven't heard crap.  I like their service but this is getting crazy.  My only other alternatives are Time Warner and Dish.  I don't think either one is much better.  It wouldn't be so bad is they didn't nickle and dime you to death with a fee for HD, fee for DVR, fee for reciever, and so on.  If you own the equipment do you still have to pay the extra $6?  I finally had to give up my old package because they kept raising the rate to where it was more than the current level package.  When is enough going to be enough?


Edited by omartinjordan, 19 April 2013 - 12:15 PM.


#66 OFFLINE   Volatility

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Posted 19 April 2013 - 02:07 PM

That's what I'm wondering. D* is all over the place on who gets deals and even those that do it's really inconsistent. I followed that Genie thread and some people claimed that got it for free, others got it for free and got credits while others were told they either paid full price or it wasn't even available. This maybe is a way to reign in the upgrade process.

They are inconsistent somewhat, but it more has to do with the agent you get. If your account has the right offers one agent may offer it free with a credit one may not. Being nice on the phone and not behaving like an utter jackass goes along way too.

Edited by Volatility, 19 April 2013 - 02:09 PM.


#67 OFFLINE   goinsleeper

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Posted 19 April 2013 - 04:28 PM

They scan spin this anyway they want but let's call it what it is.  A scam to get another $2 out of customers.  I also like how the email says they heard our feedback!!!  They haven't heard crap.  I like their service but this is getting crazy.  My only other alternatives are Time Warner and Dish.  I don't think either one is much better.  It wouldn't be so bad is they didn't nickle and dime you to death with a fee for HD, fee for DVR, fee for reciever, and so on.  If you own the equipment do you still have to pay the extra $6?  I finally had to give up my old package because they kept raising the rate to where it was more than the current level package.  When is enough going to be enough?

And when will some of the pizza delivery places quit charging for extra toppings?  I jest but would it be fair for someone who has only HD pay the same amount as someone who has HD and DVR services?  Personally I would consider something along the lines of "Franchise fee" or "Additional fees" to be nickle and diming, not charging for a service on the account.  That's just me though.

If you own the box there is still a $6 mirroring fee for any receiver after the first.
 
What proof do you have that they don't listen to feedback?  How does any company better itself without feedback?

A scam to get an extra $2 a month versus a free upgrade every 18-24 months?  A standard installation costs $49 without the cost of equipment.  How does D* come out ahead if you pay an extra $48 every 2 years and get a completely free upgrade? 

Enough will be enough the sooner content providers realize it and charge appropriately.  That would be step one.


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#68 OFFLINE   omartinjordan

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Posted 19 April 2013 - 04:48 PM

I haven't seen any post with people wanting an increase in their bill so they can have the option of a new receiver plus a new 2 year contract. Where did they get this feedback? They have to be making a ton of money of people already or they wouldn't offer free equipment to begin with. $48 a year off millions of people sounds good to me.

#69 OFFLINE   goinsleeper

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Posted 19 April 2013 - 05:12 PM

I haven't seen any post with people wanting an increase in their bill so they can have the option of a new receiver plus a new 2 year contract. Where did they get this feedback? They have to be making a ton of money of people already or they wouldn't offer free equipment to begin with. $48 a year off millions of people sounds good to me.

All day, everyday, virtually every provider hears the same thing, "Why don't you offer anything to your loyal customers?!".  Way to put a negative connotation to it though.  The company is now offering completely free upgrades every 2 years to customers with the protection plan.  This adds more value to the protection plan and let's subscribers know when they are eligible for upgrades, yet all you say is it raises the cost of the monthly bill.  People look at value different ways.  Some people focus on price alone and others look at what they are getting per dollar.


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#70 OFFLINE   acostapimps

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Posted 19 April 2013 - 05:33 PM

I cancelled my PP because I don't use it so why should I pay it, and even if my receivers fails ill get a free replacement if not then I pay $20 for shipping which i don't have problem with, better then not having any problems at all in my case and continue paying the $6, unless they charge exorbitant fees for repair or realignment.

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#71 OFFLINE   wingrider01

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Posted 20 April 2013 - 05:46 AM

I cancelled my PP because I don't use it so why should I pay it, and even if my receivers fails ill get a free replacement if not then I pay $20 for shipping which i don't have problem with, better then not having any problems at all in my case and continue paying the $6, unless they charge exorbitant fees for repair or realignment.

 

Because you lease, w/o the PP if I call in for a bad unit, mine will be replaced with a leased unit - not a good thing since with the exception of the HR34, I own all my devices



#72 OFFLINE   Sixto

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Posted 20 April 2013 - 05:52 AM

Not everyone feels this way.  People like myself who have owned equipment still like having the comfort of knowing when our owned equipment fails, it will be swapped with owned equipment.

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#73 OFFLINE   archer75

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Posted 20 April 2013 - 07:12 AM

They'd give you a new free receiver anyways when you call to cancel. 



#74 OFFLINE   Volatility

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Posted 20 April 2013 - 07:28 AM

They'd give you a new free receiver anyways when you call to cancel.

That is not true with everybody as even when you do threaten to cancel their are still offer guidelines, like especially if you have a commitment that doesn't end soon.

Edited by Volatility, 20 April 2013 - 08:09 AM.


#75 OFFLINE   Jacob Braun

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Posted 20 April 2013 - 10:12 PM

Because you lease, w/o the PP if I call in for a bad unit, mine will be replaced with a leased unit - not a good thing since with the exception of the HR34, I own all my devices

 

And this is why if I ever do not work for this company anymore I will most certainly keep the Protection Plan!

 

My owned HR34 is a unicorn.


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