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Improvements to the Protection Plan


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419 replies to this topic

#41 OFFLINE   joshjr

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Posted 17 April 2013 - 02:30 PM

It just isn't worth it to me.  Just look at the math.

 

I've had at least one leased receiver since Feb, 2007.

 

In that time I've had to have a leased receiver replaced twice.  Both times I was of course charged the $19.95 shipping fee.  So it has cost me a total of roughly $40 in just over 6 years.  Under $7 a year.

 

If I had been paying for the protection plan over that same period I would be out hundreds of dollars.

 

In fact I would think you would have to have an awful lot of problems for the PP to pay off over the long haul.  If I was having those kind of consistent problems to where paying nearly $75 a year (about to become nearly $100 a year) represented a savings over several years I would not be with DirecTV any longer.

 

Its not that simple for eveyone.  With having 4 of my DVR's owned, I can recoup some of the money if I need to go to another provider down the road because I have owned equipment that gets swapped for owned under the PP.  I started with a HR20 and 2 D12's.  Then when my markets locals launced I had a free upgrade to all MPEG 4 equipment.  Later purchased some HR20's and R22's.  Over time several of those were upgraded to HR24's.  I have zero HR20's on my account and only 1 R22 now.  To get a 15 tuner setup with Dish would cose me over $1,000 up front.  For me I would rather not be under contract so I am free to leave when ever I chose and also have my owned equipment (investment) protected by paying for the protection plan.


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HR24-200 Leased, HR24-200 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR34-700 Leased. 5 LNB Setup W/SWM 16 Switch
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#42 OFFLINE   joshjr

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Posted 17 April 2013 - 02:34 PM

If the HR44 is not an upgrade to the HR34, then whats the difference? If there isn't any, why bother bringing out the 44?

Just wondering.

 

Not a fair question.  Its not considered an upgrade from a HR20 to a HR24 because they are both HD DVR's.  In this case its not really an upgade,  Its an offer to get you back under contract for 2 more years to give you a free new receiver that is leased.  Not really an upgrade.  Its not like a phone where you are replacing something with the new.  Keep using the old and just add another receiver is how I understand it, at least if that is what you want to do you can.


Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-200 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR34-700 Leased. 5 LNB Setup W/SWM 16 Switch
Sony KDL-46HX800

#43 OFFLINE   Riverpilot

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Posted 17 April 2013 - 02:40 PM

Please forgive me if this has been answered et al..

 

I also just received this e-mail. I'm confused by the content, in that it sounds like on May 16 I will automatically renew my 2 year agreement if I decide to keep the protection plan. Is this correct or am I reading this improperly?

 

If it does automatically renew the 2 year agreement (my current contract ends in December of this year) I'll just decline the plan.

 

Thank you :)



#44 OFFLINE   joshjr

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Posted 17 April 2013 - 02:54 PM

Please forgive me if this has been answered et al..

 

I also just received this e-mail. I'm confused by the content, in that it sounds like on May 16 I will automatically renew my 2 year agreement if I decide to keep the protection plan. Is this correct or am I reading this improperly?

 

If it does automatically renew the 2 year agreement (my current contract ends in December of this year) I'll just decline the plan.

 

Thank you :)

 

You will only start a new agreement if you take them up on their offer for a new (new to you anyways) free receiver.  If you choose to keep the PP and dont take them up on their offer then you will just not be under contract but be able to get a free receiver out of them (leased) when and if you ever like.


Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-200 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR34-700 Leased. 5 LNB Setup W/SWM 16 Switch
Sony KDL-46HX800

#45 OFFLINE   Singe0255

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Posted 17 April 2013 - 02:57 PM

On May 16th, the plan terms, coverage, and pricing will change. Your commitment will not.

 

If you use the plan to order a free upgrade, then you will be subject to a new 2 year agreement.

 

The big benefit here is this:

 

Most promotional deals for equipment upgrades are based on account tenure, service history, and local competition. They do not last for long, and may not include the type of equipment you want out of an upgrade. (Targeted sales)

 

The D* Protection Plan will now allow you to get a free upgrade every two years, regardless of these other factors.

 

The intent is to keep your equipment as up-to-date as possible so that you continue to enjoy the new things being developed. I speculate that from a warranty perspective, this may also make sense in that replacing your aging equipment with new upgrades could prevent frequent issues as older equipment starts to fail eventually.

 

Why send a tech to your home several times to fix an old unit, when for the same cost (or cheaper) you could be given a new unit that will be less prone to issues?


All opinions expressed are my own and do not reflect the views of DIRECTV, National Electronics Warranty, or any other entity that I share affiliation with.

#46 OFFLINE   keithmerr

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Posted 17 April 2013 - 04:47 PM

I am off contract now, so does this allow me to upgrade my hr 21 to genie for free?



#47 OFFLINE   peds48

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Posted 17 April 2013 - 05:06 PM

I am off contract now, so does this allow me to upgrade my hr 21 to genie for free?

 

Yes


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#48 OFFLINE   dpeters11

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Posted 17 April 2013 - 06:45 PM

You would go back on contract of course.

#49 OFFLINE   inhd40

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Posted 17 April 2013 - 07:26 PM

So would this include adding another receiver, or just a receiver for receiver swap?  I don't know if I would even be eligible since I have only had the PP for three or four months and haven't received an e-mail as of yet.



#50 OFFLINE   omartinjordan

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Posted 17 April 2013 - 07:27 PM

All this is just a scam for more money. You can get upgrades by calling every 2 years. I paid the 5.99 but not this new increase. I am cancelling it. If it breaks and they don't want to fix it they can have it back and dish can come install their stuff.

#51 OFFLINE   dpeters11

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Posted 17 April 2013 - 07:33 PM

If a receiver or DVR breaks, they still will replace it, even without the PP, you pay shipping. Getting a free upgrade was not guaranteed, this formalizes it. I'm wondering if they will crack down on free upgrades without the PP. I'm thinking they will.

#52 OFFLINE   HarleyD

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Posted 17 April 2013 - 07:43 PM

Its not that simple for eveyone.  With having 4 of my DVR's owned, I can recoup some of the money if I need to go to another provider down the road because I have owned equipment that gets swapped for owned under the PP.  I started with a HR20 and 2 D12's.  Then when my markets locals launced I had a free upgrade to all MPEG 4 equipment.  Later purchased some HR20's and R22's.  Over time several of those were upgraded to HR24's.  I have zero HR20's on my account and only 1 R22 now.  To get a 15 tuner setup with Dish would cose me over $1,000 up front.  For me I would rather not be under contract so I am free to leave when ever I chose and also have my owned equipment (investment) protected by paying for the protection plan.

 

I agree.   Clearly it holds different value for you having owned equipment.

 

It just isn't a good investement for me.


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#53 OFFLINE   bigbw

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Posted 18 April 2013 - 09:12 AM

I have two H21's and no interest in DVR's. unless I can change to H-25's this is just a price increase to me..  Will have to think about value of continuing to pay for PP.. I have only used it once in 4 years anyway.



#54 OFFLINE   n3vino

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Posted 18 April 2013 - 09:28 AM

On May 16th, the plan terms, coverage, and pricing will change. Your commitment will not.

 

If you use the plan to order a free upgrade, then you will be subject to a new 2 year agreement.

 

 

I understand a new 2 year contract after an equipment upgrade, but does that also mean a new 2 year agreement on the PP?


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#55 OFFLINE   joshjr

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Posted 18 April 2013 - 09:36 AM

I understand a new 2 year contract after an equipment upgrade, but does that also mean a new 2 year agreement on the PP?

I am under the impression that if you carry the PP, you have to carry it for 1 year or you get a 1 time $10 penalty.


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Sony KDL-46HX800

#56 OFFLINE   Volatility

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Posted 18 April 2013 - 04:18 PM

Because the low risk of something going wrong, and the low cost to replace something if it does, is not worth the high monthly fee.

To compare, the risk of my cell phone getting wet, screen shattering after being dropped, getting lost, getting stolen etc, is much higher than something catastrophic with Directv. The replacement cost is also much higher than with Directv. However, Directv is charging as much or more than my cell phone insurance.

The above only applies to those who lease, I understand those who own their DVRs have other considerations.

I can def. understand that. like i have had the services for several years and only use the pplan once. so if long run cost on paying for pplan is less than the short run i wouldn't have it either :) Also with the protection plan premier, we were told today their is a price limit DirecTV will cover and it was only a couple of hundred dollars- 300 i believe. It got me thinking if you have a nice flat screen HD TV worth more than that it isn't even worth it and makes more sense to get the accidental coverage direct from the manufacturer (or in your case the cell phone provider)

Edited by Volatility, 18 April 2013 - 05:17 PM.


#57 OFFLINE   goinsleeper

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Posted 18 April 2013 - 04:48 PM

I am under the impression that if you carry the PP, you have to carry it for 1 year or you get a 1 time $10 penalty.

Correct, and it's technically 13 months as the first month it is not charged.  Without keeping the protection plan for 12 paid months, there is a $10 cancellation fee on it.


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#58 OFFLINE   dpeters11

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Posted 18 April 2013 - 05:17 PM

But a $10 cancellation fee really shouldn't factor into the equation. If you have more than 2 months left in the PP commitment, even with the fee, you come out ahead quite quickly.

#59 OFFLINE   peds48

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Posted 18 April 2013 - 06:07 PM

I can def. understand that. like i have had the services for several years and only use the pplan once. so if long run cost on paying for pplan is less than the short run i wouldn't have it either :) Also with the protection plan premier, we were told today their is a price limit DirecTV will cover and it was only a couple of hundred dollars- 300 i believe. It got me thinking if you have a nice flat screen HD TV worth more than that it isn't even worth it and makes more sense to get the accidental coverage direct from the manufacturer (or in your case the cell phone provider)

While there is in fact a limit, it more more toward the 1000's.  IIRC correctly is $6000

 

$300 just would not make sense


Here’s to the crazy ones.
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The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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#60 OFFLINE   Volatility

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Posted 18 April 2013 - 06:32 PM

While there is in fact a limit, it more more toward the 1000's. IIRC correctly is $6000

$300 just would not make sense

I just knew 300.00 was not right; cool to know the correct amount now though. Any idea what the claims process is on non directv equipment under the protection plan premier? I believe it works like the product will be fixed and shipped back to the customer within 3 business days of receiving it at the repair services center or, for in-home service, DirecTV will have an authorized technician in the customers home within 3 business days of the initial claim call. If D* fails to have an installer come there you will receive an on time credit gaurentee refund.


Edited by Volatility, 18 April 2013 - 08:08 PM.





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