I just knew 300.00 was not right; cool to know the correct amount now though. Any idea what the claims process is on non directv equipment under the protection plan premier? I believe it works like the product will be fixed and shipped back to the customer within 3 business days of receiving it at the repair services center or, for in-home service, DirecTV will have an authorized technician in the customers home within 3 business days of the initial claim call. If D* fails to have an installer come there you will receive an on time credit gaurentee refund.
The claims limits on the Protection Plan Premier are as follows:
- Up to $2000 worth of repairs/replacements/reimbursements per issue
- No more than $6000 worth of repairs/replacements/reimbursements per year per account.
To file a claim, call customer service. A dedicated team of agents handles calls for the Protection Plan Premier. They are cross-trained on all aspects of comsumer electronics, from home networking to home theater. This team is 100% US support, open 24 hours a day, 365 days a year.
If troubleshooting determines that repairs (of a non-D* device) are necessary, there is a $50 service fee due at the time the claim is filed. Smaller devices are mailed in to a repair facility, larger devices require in-home service. For in-home service, a specialist in your product will come to your home. These specialists are contracted from local businesses in your area (Ray's TV Repair, Jim and Bob's PC Support, etc.). If repairs cannot be completed in 3 days, you can be refunded the $50 Service Fee*.
*some exclusions apply
For claims on products that do not require physical assistance (replacement keyboards, laptop batteries, etc.), the $50 service fee is not charged.
It's an amazing plan, and one that supports local and US jobs. Kindof a big thing with the economy like it is right now.
All opinions expressed are my own and do not reflect the views of DIRECTV, National Electronics Warranty, or any other entity that I share affiliation with.