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Guest Message by DevFuse

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Improvements to the Protection Plan


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419 replies to this topic

#101 OFFLINE   goinsleeper

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Posted 23 April 2013 - 06:42 PM

Your information makes more sense.  Since she didn't even know about the PP changes until I asked about them, I was taking everything she said with a grain of salt.  I agree, I will return the upgrade I just received and wait for May 16.  Thanks.

After sending back the receiver, make sure the actual order is cancelled so you get your refund and you don't get hindered from your future upgrade.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

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#102 OFFLINE   bungi43

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Posted 23 April 2013 - 07:54 PM

I posted in another thread, but they hooked me up.  I did remove the protection plan, but I may call and add it back.  Not sure yet.



#103 ONLINE   peds48

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Posted 23 April 2013 - 08:20 PM

 not using their directv given resources (like their higher level peers or the scripts) and making up stuff.

That happens more often then not


Here’s to the crazy ones.
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The the troublemakers.
The round pegs in the square holes.

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#104 OFFLINE   Volatility

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Posted 23 April 2013 - 08:48 PM

Someone was mentioning why pay for the protection plan premier when in a year it will cost almost 240. Well at $19.99 per month it is more affordable than any warranty product in the market, because
this plan covers your entire D* system and all of the devices in your home you can use to view D*.

Edited by Volatility, 24 April 2013 - 10:31 AM.


#105 OFFLINE   Steveknj

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Posted 24 April 2013 - 07:02 AM

Anyone think May 16th is going to be an interesting day in DirecTV land?  I hope they have an awful lot of Genies (and techs to install them) available!!



#106 OFFLINE   Singe0255

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Posted 24 April 2013 - 09:32 AM

Anyone think May 16th is going to be an interesting day in DirecTV land?  I hope they have an awful lot of Genies (and techs to install them) available!!

 

Hmm,.. I wonder if I can request that day off. Or perhaps the whole week??

 

Nah, I'd rather be here taking orders and making sure they're done right. I look forward to hearing from some of you!


All opinions expressed are my own and do not reflect the views of DIRECTV, National Electronics Warranty, or any other entity that I share affiliation with.

#107 OFFLINE   Steveknj

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Posted 24 April 2013 - 09:37 AM

Hmm,.. I wonder if I can request that day off. Or perhaps the whole week??

 

Nah, I'd rather be here taking orders and making sure they're done right. I look forward to hearing from some of you!

 If I speak to  you, make sure I get an HR44 as my Genie upgrade :)



#108 OFFLINE   Singe0255

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Posted 24 April 2013 - 10:55 AM

 If I speak to  you, make sure I get an HR44 as my Genie upgrade :)

 

The secret handshake password is "DBSTalk". :P

 

Truth be told, we cannot guarantee which model of Genie gets ordered. Orders are based on function, not model. And not all areas have HR44s in stock yet.


All opinions expressed are my own and do not reflect the views of DIRECTV, National Electronics Warranty, or any other entity that I share affiliation with.

#109 OFFLINE   goinsleeper

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Posted 24 April 2013 - 02:51 PM

Hmm,.. I wonder if I can request that day off. Or perhaps the whole week??

 

Nah, I'd rather be here taking orders and making sure they're done right. I look forward to hearing from some of you!

Lol I was thinking the same thing, but I don't think it'll be that bad.  Especially since placing the orders for the PP upgrade is quick and easy.


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#110 OFFLINE   Volatility

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Posted 24 April 2013 - 07:14 PM

Hmm,.. I wonder if I can request that day off. Or perhaps the whole week??

Nah, I'd rather be here taking orders and making sure they're done right. I look forward to hearing from some of you!

the queue shall go down in history :( lol

#111 OFFLINE   gilviv

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Posted 25 April 2013 - 09:52 AM

re: the upgrade, D* just hooked me up w/ my 4th HDDVR  for FREE, Plus 4 premiums incl. prior to the 5/16 date, something about my account being GREAT or was it me!  :D  Whole home works sweet w/ the 4 units :joy:


DirecTV since July 2006, WholeHome & HDDVR Service
Slimline5 SWM-LNB Dish to:
3x HR24/100s #1 w/AM21N via HDMI to LG 42LH90/240hz Full LED, #2 w/AM21N & #3 both via HDMI to 2-LG 32LK330/60hz LCDs
1x HR23/700 via HDMI> Sharp 26" LCD


#112 OFFLINE   dsw2112

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Posted 25 April 2013 - 11:53 AM

Edit


SL3-Slimline to SWM16 - DECA
HR34-700, HR24-500, & HR22-100

#113 OFFLINE   goinsleeper

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Posted 25 April 2013 - 02:57 PM

re: the upgrade, D* just hooked me up w/ my 4th HDDVR  for FREE, Plus 4 premiums incl. prior to the 5/16 date, something about my account being GREAT or was it me!  :D  Whole home works sweet w/ the 4 units :joy:

They have offers for existing customers all the time.  Glad to hear you could take advantage of that.  The PP upgrade is really meant to guarantee a free upgrade and to make you aware of when you're eligible for it.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#114 OFFLINE   ronsanjim

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Posted 26 April 2013 - 04:44 AM

Is the PP justified, is any insurance plan justified. Only the individual policy holder can answer that.

#115 OFFLINE   gilviv

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Posted 26 April 2013 - 06:17 AM

They have offers for existing customers all the time.  Glad to hear you could take advantage of that.  The PP upgrade is really meant to guarantee a free upgrade and to make you aware of when you're eligible for it.

Oh I'm well aware of that( the offers) this was all part of the PP deal in combo w/ account standing and customer offers.  


DirecTV since July 2006, WholeHome & HDDVR Service
Slimline5 SWM-LNB Dish to:
3x HR24/100s #1 w/AM21N via HDMI to LG 42LH90/240hz Full LED, #2 w/AM21N & #3 both via HDMI to 2-LG 32LK330/60hz LCDs
1x HR23/700 via HDMI> Sharp 26" LCD


#116 OFFLINE   Volatility

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Posted 26 April 2013 - 11:28 AM

Oh I'm well aware of that( the offers) this was all part of the PP deal in combo w/ account standing and customer offers.

Do you live in Texas? The pplan deals do not start until May 16 nationwide. And when it starts account standing has nothing to do with the pplan upgrade offers


Edited by Volatility, 26 April 2013 - 04:23 PM.


#117 OFFLINE   goinsleeper

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Posted 26 April 2013 - 02:49 PM

Oh I'm well aware of that( the offers) this was all part of the PP deal in combo w/ account standing and customer offers.  

The offers don't have anything to do with one another.  Either your account is eligible for something or your PP upgrade is eligible.  The only way they are connected is if you use a discounted/free upgrade offer, your PP upgrade date will be reset for another 18-24 months.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#118 OFFLINE   housemr

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Posted 30 April 2013 - 08:44 AM

so my current setup is 3 hr21-100 hd dvrs, and a hr34. (11 tuners)

 

could i then call them up and upgrade a hr21-100 for an hr34 (14 tuners)? if i am paying for it the pp i may as well upgrade/swap out one of my 6 year old dvr boxes.


Edited by housemr, 30 April 2013 - 08:45 AM.


#119 OFFLINE   Beerstalker

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Posted 30 April 2013 - 12:06 PM

Not until they allow more than one Genie per account, which they don't at this time.


Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
-by Jack Handy

#120 ONLINE   peds48

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Posted 30 April 2013 - 02:26 PM

so my current setup is 3 hr21-100 hd dvrs, and a hr34. (11 tuners)

 

could i then call them up and upgrade a hr21-100 for an hr34 (14 tuners)? if i am paying for it the pp i may as well upgrade/swap out one of my 6 year old dvr boxes.

No, DirecTV only allows one "Genie" per account.  and according to folks in the "know" this is  not likely to change anytime soon.


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 




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