Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Improvements to the Protection Plan


  • This topic is locked This topic is locked
419 replies to this topic

#151 OFFLINE   The Merg

The Merg

    1*

  • DBSTalk Club
  • 10,280 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 06 May 2013 - 08:19 AM

So, I presently have a HR34, HR24 and HR22 (and the PP). I can't seem to figure out what "upgrade" I would quailfy for.

Only have 3 TV's so don't need another DVR. Any idea's??

 

I just got the notice about the cost going up on May 16th as well. I'm kinda in the same boat as you. There's really nothing that can be upgraded with my setup, so that aspect is not really worth an additional $2/month for me. I might be dropping the PP.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


...Ads Help To Support This Site...

#152 OFFLINE   Jon J

Jon J

    Grouch Extrordinaire

  • Registered
  • 1,176 posts
  • LocationMusic City, USA
Joined: Apr 22, 2002

Posted 06 May 2013 - 08:35 AM

I own three of my four HRs and under the PP now when they fail and are replaced I will own the replacement unit.  If I understand the "upgrade enhancement" correctly that would not be the case in the future.  So, it seems in my best interest to simply wait for failures and receive new(er) equipment which I would still own.

 

Can anyone confirm that the replacement of failed owned equipment in the future will still be owned as it is now?


When news breaks...we fix it.

#153 OFFLINE   usnret

usnret

    Icon

  • Registered
  • 589 posts
Joined: Jan 16, 2009

Posted 06 May 2013 - 09:27 AM

What I can quite understand is D sez that an HR22 is the same as an HR24 (they are both DVR's), I understand that, that

they are both DVR's, but why then change the nrs (22 - 24) if they are not "upgrades". Because of the nrs, it makes me

think that an HR24 is an upgraded DVR to the HR22.


Life isn't about waiting for the storm to pass. It's about learning to dance in the rain.

#154 OFFLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 06 May 2013 - 10:07 AM

I own three of my four HRs and under the PP now when they fail and are replaced I will own the replacement unit.  If I understand the "upgrade enhancement" correctly that would not be the case in the future.  So, it seems in my best interest to simply wait for failures and receive new(er) equipment which I would still own.

 

Can anyone confirm that the replacement of failed owned equipment in the future will still be owned as it is now?

I actually called and asked that specific question. The answer I received was that an upgraded device would be a leased device.

 

Unless I hear differently...that's their story....and they appear to be sticking with it.


DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#155 OFFLINE   Jon J

Jon J

    Grouch Extrordinaire

  • Registered
  • 1,176 posts
  • LocationMusic City, USA
Joined: Apr 22, 2002

Posted 06 May 2013 - 11:04 AM

I actually called and asked that specific question. The answer I received was that an upgraded device would be a leased device.

 

Unless I hear differently...that's their story....and they appear to be sticking with it.

 

My question involves the replacement of a failing owned piece of equipment not just at "upgrade" under the PP.


When news breaks...we fix it.

#156 OFFLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 06 May 2013 - 11:52 AM

My question involves the replacement of a failing owned piece of equipment not just at "upgrade" under the PP.

A failed owned device under the protection plan will be replaced by a n owned replacement device - I was just told that this morning, as well as 3 other times the question was posed to DirecTV. It would be advantageous for you to e-mail them and get confirmation of it in writing.


DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#157 OFFLINE   Jon J

Jon J

    Grouch Extrordinaire

  • Registered
  • 1,176 posts
  • LocationMusic City, USA
Joined: Apr 22, 2002

Posted 06 May 2013 - 01:11 PM

A failed owned device under the protection plan will be replaced by a n owned replacement device - I was just told that this morning, as well as 3 other times the question was posed to DirecTV. It would be advantageous for you to e-mail them and get confirmation of it in writing.

 

A young lady named Michelle in the A/C department just confirmed this.  Thanks for the heads up and the e-mail advice.  Where do you think one should send the e-mail?


When news breaks...we fix it.

#158 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 06 May 2013 - 02:59 PM

 

 

 

So is there any harm in me cancelling the PP now that I have everything?  I think they offered me the Genie just because I have been with for so long.  I also have had PP for 9 yrs and never really used it.

The question may be what you may want to get in the future.  Many people are talking about removing the PP after getting their upgrades but there is already an HR46 in the works.  It may be worth keeping to get the receivers they have come out in the future.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#159 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 14,337 posts
  • LocationLong Island, NY
Joined: Jan 10, 2008

Posted 06 May 2013 - 08:25 PM

I just got the notice about the cost going up on May 16th as well. I'm kinda in the same boat as you. There's really nothing that can be upgraded with my setup, so that aspect is not really worth an additional $2/month for me. I might be dropping the PP.

 

- Merg

who knows what's coming in two years.  maybe the HR64?????? or perhaps DirecTV comes out with a better Nomad, one that let's you stream outside the home….


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#160 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 06 May 2013 - 08:56 PM

who knows what's coming in two years.  maybe the HR64?????? or perhaps DirecTV comes out with a better Nomad, one that let's you stream outside the home….

Exactly.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#161 OFFLINE   bhigh8

bhigh8

    Legend

  • Registered
  • 335 posts
Joined: Oct 04, 2006

Posted 06 May 2013 - 09:42 PM

The question may be what you may want to get in the future.  Many people are talking about removing the PP after getting their upgrades but there is already an HR46 in the works.  It may be worth keeping to get the receivers they have come out in the future.

yeah good point.  plus with all this equipment I have,  I may want to keep for piece of mind.



#162 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 06 May 2013 - 10:18 PM

yeah good point.  plus with all this equipment I have,  I may want to keep for piece of mind.

Ironically the "peace of mind" was the original intent for the PP.  Now, with the speed that technology is advancing in the television world, it give you the added perk of getting what all the new customers are getting every couple years. :)


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#163 OFFLINE   The Merg

The Merg

    1*

  • DBSTalk Club
  • 10,280 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 07 May 2013 - 08:10 AM

Ironically the "peace of mind" was the original intent for the PP.  Now, with the speed that technology is advancing in the television world, it give you the added perk of getting what all the new customers are getting every couple years. :)

 

But, you have to remember that if you have a DVR (say a HR23) and you decide to upgrade that with another DVR, it does not mean you will get an HR24. You will get any DVR that is available at that time. If you decide to go to the Genie platform with that upgrade, you might get a HR34 or HR44.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#164 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 07 May 2013 - 02:36 PM

But, you have to remember that if you have a DVR (say a HR23) and you decide to upgrade that with another DVR, it does not mean you will get an HR24. You will get any DVR that is available at that time. If you decide to go to the Genie platform with that upgrade, you might get a HR34 or HR44.

 

- Merg

Well yeah, an upgrade is going from one receiver type to another, not to another model of the same receiver type.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#165 OFFLINE   usnret

usnret

    Icon

  • Registered
  • 589 posts
Joined: Jan 16, 2009

Posted 07 May 2013 - 02:48 PM

So, going from an HR24 to an HR22 is an upgrade???


Life isn't about waiting for the storm to pass. It's about learning to dance in the rain.

#166 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 07 May 2013 - 03:02 PM

So, going from an HR24 to an HR22 is an upgrade???

Read my post again.  An upgrade is going from one type of receiver to another.  Going from HD to an HD DVR is going from one type to another.  There is no upgrade for the going from one model to another, as in going from HR24 to HR22.  Technically they can put that in the system but can't guarantee the receiver model.  You would never want to waste an upgrade in the hopes of getting a newer model.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#167 OFFLINE   Volatility

Volatility

    Legend

  • Registered
  • 436 posts
Joined: May 22, 2010

Posted 07 May 2013 - 05:02 PM

Fyi for people who are planning on canceling the PP after they get their free equipment upgrade---not so fast there kowalski. Heard DirecTV is aware customers are going to try to do that and are most likely going to come up with some charge for doing so like how they charge a 10 ecf if you don't have the pp for a year.

Edited by Volatility, 07 May 2013 - 05:06 PM.


#168 OFFLINE   Old_School

Old_School

    Legend

  • Registered
  • 387 posts
  • LocationPA
Joined: Nov 28, 2011

Posted 07 May 2013 - 05:12 PM

Fyi for people who are planning on canceling the PP after they get their free equipment upgrade---not so fast there kowalski. Heard DirecTV is aware customers are going to try to do that and are most likely going to come up with some charge for doing so like how they charge a 10 ecf if you don't have the pp for a year.

The smart thing would be to do something like the ETF.... Start it off at $191 dollars (2 year agreement).. every month you keep it goes down $7.99.... if you cancel it 3 months down the line you pay the remaining months in a ETF. You know there will be some that will try and wait six months then cancel just so Directv don't think they used the PP for new stuff.


DirecTV Subscriber Since 1998
Xtra ~ NFLST

 

(1) HR44  

(1) C41W

 

SL3 LNB ~ Whole Home DVR


#169 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 07 May 2013 - 06:01 PM

I don't see there being much of a retroactive penalty for customers.  They would need to have the PP active for 18 to begin with, they'll have a new 24 month agreement(assuming hd equipment) and if it's removed, they would have to add it back and wait another 18 months from the start of it being chargeable.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#170 OFFLINE   The Merg

The Merg

    1*

  • DBSTalk Club
  • 10,280 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 07 May 2013 - 06:02 PM

Read my post again.  An upgrade is going from one type of receiver to another.  Going from HD to an HD DVR is going from one type to another.  There is no upgrade for the going from one model to another, as in going from HR24 to HR22.  Technically they can put that in the system but can't guarantee the receiver model.  You would never want to waste an upgrade in the hopes of getting a newer model.


You are correct in that it could very well be a waste of an upgrade to go from a HR2x to a HR2x as you don't know what model you will receive. Unfortunately, the way the DirecTV system works is that if you deactivate a receiver and activate a new one, that is considered to be an upgrade no matter what type of receiver you are going from and to. I was just tying to point out that you shouldn't expect to go from an HR22 to a HR24 as a certainty when performing the upgrade.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#171 OFFLINE   The Merg

The Merg

    1*

  • DBSTalk Club
  • 10,280 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 07 May 2013 - 06:04 PM

Fyi for people who are planning on canceling the PP after they get their free equipment upgrade---not so fast there kowalski. Heard DirecTV is aware customers are going to try to do that and are most likely going to come up with some charge for doing so like how they charge a 10 ecf if you don't have the pp for a year.


After performing the upgrade, DirecTV has the customer on the hook for 2 years with the new commitment. They really wouldn't care too much if someone canceled the PP after performing the upgrade.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#172 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 07 May 2013 - 06:15 PM

You are correct in that it could very well be a waste of an upgrade to go from a HR2x to a HR2x as you don't know what model you will receive. Unfortunately, the way the DirecTV system works is that if you deactivate a receiver and activate a new one, that is considered to be an upgrade no matter what type of receiver you are going from and to. I was just tying to point out that you shouldn't expect to go from an HR22 to a HR24 as a certainty when performing the upgrade.

- Merg

I was trying to back you up to avoid the confusion that still seemed to happen based on usnret's post.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#173 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 07 May 2013 - 06:45 PM

After performing the upgrade, DirecTV has the customer on the hook for 2 years with the new commitment. They really wouldn't care too much if someone canceled the PP after performing the upgrade.

- Merg

I'm curious to see how much longer the agreement tactic keeps people with a service.  Our current culture is devaluing the dollar or, at least, saving a dollar.  Seems like more and more people are willing to throw money at the cancellation fee instead of maintaining service at regular cost. 


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#174 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 14,337 posts
  • LocationLong Island, NY
Joined: Jan 10, 2008

Posted 07 May 2013 - 06:46 PM

 the way the DirecTV system works is that if you deactivate a receiver and activate a new one, that is considered to be an upgrade no matter what type of receiver you are going from and to.

Excluding service swaps, of course.


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#175 OFFLINE   Mike Bertelson

Mike Bertelson

    6EQUJ5 WOW!

  • Moderators
  • 13,986 posts
Joined: Jan 24, 2007

Posted 07 May 2013 - 07:40 PM

<snip>  Seems like more and more people are willing to throw money at the cancellation fee instead of maintaining service at regular cost.

What's that based on?

Mike

µß
Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.





Protected By... spam firewall...And...