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HD DVRs, Receivers and R22, 0x06BD - Issues and Discussion


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#51 OFFLINE   LiQiCE

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Posted 01 May 2013 - 06:06 AM

Should the HR24-500 lag issues be called in? I have 3 of them and reading others with the issue it leaves me wondering why we accept this receiver performance and talk about it here rather than call in a complaint? I'm just as guilty, and I imagine its because we all know its not defective hardware but rather buggy software that leaked through a porous QA process. Well, whatever the scenario, I have 3 of these receivers and after 3 weeks my patience is going very thin.

 

Agreed - it is on my list of things to do to complain.  I noticed I have an HR23-700 that is also experiencing the same symptoms as the HR24-500.  The interesting thing is that it is plugged into the same connection (that is then split with a SWM splitter) as the HR24-500 with problems.  The power inserter was also installed in this location (this was done by the initial installer, not me).

 

Another HR23-700 in a different part of the house doesn't have the problem - I wonder if this could be related?

 

Sounds crazy - I know, especially since I didn't have any problems before 0x66c - but I think I might be going crazy dealing with all the random delays out of my HR24.  I may try to replace the HR24 and HR23 in the same room with a single HR44 - if I can get one (would love to be able to outright buy an owned one, but this doesn't seem possible right now).


Owned: HR44-700, HR24-500

Leased: HR24-100


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#52 OFFLINE   jibberyerkibber

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Posted 01 May 2013 - 07:47 AM

Should the HR24-500 lag issues be called in? I have 3 of them and reading others with the issue it leaves me wondering why we accept this receiver performance and talk about it here rather than call in a complaint? I'm just as guilty, and I imagine its because we all know its not defective hardware but rather buggy software that leaked through a porous QA process. Well, whatever the scenario, I have 3 of these receivers and after 3 weeks my patience is going very thin.

 

I called several weeks ago when 0x66d caused both my HR23 and HR24 to freeze for 30 seconds after I pressed RECORD.  0x6bd didn't solve the problem.  My receivers start recording when I press RECORD, but the red light and the screen information don't come on for the 30 seconds that the units are unresponsive to the remote.  I have a case manager, and I have had 2 service calls.  The last technician here was an engineering liason person who said my units are fine, it's the software causing my problems.



#53 OFFLINE   phodg

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Posted 01 May 2013 - 09:16 AM

Got the update last night, and for the second time in a row it wrecked the guide on one of my HR21s. Had to reboot twice to force the guide to repopulate. Hopefully it works a little better than last time, when it took 4 days to completely reload.



#54 OFFLINE   peds48

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Posted 01 May 2013 - 09:38 AM

Got the update last night, and for the second time in a row it wrecked the guide on one of my HR21s. Had to reboot twice to force the guide to repopulate. Hopefully it works a little better than last time, when it took 4 days to completely reload.


A software update causes the receiver to reset twice, dumping the guide data cache. This is normal operation. It takes approx 24'hrs for new new data to rebuild but your shows will record as usuall
Here’s to the crazy ones.
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#55 OFFLINE   jimmie57

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Posted 01 May 2013 - 10:22 AM

Got the update last night, and for the second time in a row it wrecked the guide on one of my HR21s. Had to reboot twice to force the guide to repopulate. Hopefully it works a little better than last time, when it took 4 days to completely reload.

The last 2 updates appear to me to reload the guide data faster than in the past. I got the new software, 4-30-2013 at 3:21 am. It has already filled in the full 13-14 days of info on my HR23 and HR24.


DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#56 OFFLINE   phodg

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Posted 01 May 2013 - 12:11 PM

A software update causes the receiver to reset twice, dumping the guide data cache. This is normal operation. It takes approx 24'hrs for new new data to rebuild but your shows will record as usuall

 

Yes, I realize that. But on that one particular receiver, the guide data for 95% of the channels doesn't come back unless I force a reload again. Even 12 hours later, almost every channel has "To Be Announced" from current time through to the end. Once I force a reload, the guide for the current time period immediately starts to populate.



#57 OFFLINE   dravenstone

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Posted 01 May 2013 - 06:57 PM

Should the HR24-500 lag issues be called in? I have 3 of them and reading others with the issue it leaves me wondering why we accept this receiver performance and talk about it here rather than call in a complaint? I'm just as guilty, and I imagine its because we all know its not defective hardware but rather buggy software that leaked through a porous QA process. Well, whatever the scenario, I have 3 of these receivers and after 3 weeks my patience is going very thin.

I called this evening... CSR gave me some language about it being a known issue with a hotfix on the way "soon" --- gave me a 30 credit but that doesn't make it any less maddening how bad the last several weeks have been. Here's hoping the hot fix is soon, and it's an actual fix.



#58 OFFLINE   acostapimps

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Posted 01 May 2013 - 08:02 PM

I called this evening... CSR gave me some language about it being a known issue with a hotfix on the way "soon" --- gave me a 30 credit but that doesn't make it any less maddening how bad the last several weeks have been. Here's hoping the hot fix is soon, and it's an actual fix.

They're just pulling your leg just to get you off the phone call, I just monitor this forum for any updates,  The only thing i notice on this SW is the updated channel logo"s which finally came but still missing some, and the new not subscribed message with ordering details with either calling,texting and order through Directv website, Like something you see from ordering PPV 


Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

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#59 OFFLINE   dravenstone

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Posted 01 May 2013 - 09:06 PM

They're just pulling your leg just to get you off the phone call, I just monitor this forum for any updates,  The only thing i notice on this SW is the updated channel logo"s which finally came but still missing some, and the new not subscribed message with ordering details with either calling,texting and order through Directv website, Like something you see from ordering PPV 

Could be. Dunno... but I sure hope it's a known issue that is being worked on. 



#60 OFFLINE   itzme

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Posted 02 May 2013 - 12:31 PM

Is my HR24/100 forever dead?  My two HR24's got Software 0x6bd, today 3:33a and one of them never came back to life.  It has a blue screen with the following: 

 

Scanning disk...

596 errors found.  3297 errors corrected. 

It shows a still-moving progress bar at 554 %

 

So its still trying to fix more errors than it found.  Should I leave it be?  Should I try a Reset?  Did the new software kill my HR24?  Any advice would be appreciated.

:scratch:

 

 



#61 OFFLINE   cajunrc

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Posted 02 May 2013 - 01:21 PM

R22-100 got it yesterday morning and now AM21 will not connect.  Redid antenna setup twice, then unplugged from wall and disconnected AM21, reconnect and plug in and boot up, still no off air antenna connection.



#62 OFFLINE   Mike Greer

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Posted 02 May 2013 - 04:44 PM

I may try to replace the HR24 and HR23 in the same room with a single HR44 - if I can get one (would love to be able to outright buy an owned one, but this doesn't seem possible right now).

 

I'm having the same troubles as you with my 3 HR24-500s.  Better than the version before but it still sucks.  One thing to be careful of is that in reality an HR44 will likely be a temporary fix.  I know from personal experience...  I paid for my 3 HR24s to get rid of the problems I was having with 4 HR22s.  I paid $600 and a new 2 year commitment only to have them screw up the software on the HR24s.  It was good while it lasted but now the troubles seem to go in cycles.  

 

Whichever version of software gave us the worthless HDGUI was the first slap in the face and now it seems about every 5 or 6 months they screw up the firmware for 3 or 4 months.

 

It's getting to the point that it may not be worth screwing with anymore....



#63 OFFLINE   peds48

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Posted 02 May 2013 - 04:52 PM

Is my HR24/100 forever dead?  My two HR24's got Software 0x6bd, today 3:33a and one of them never came back to life.  It has a blue screen with the following: 

 

Scanning disk...

596 errors found.  3297 errors corrected. 

It shows a still-moving progress bar at 554 %

 

So its still trying to fix more errors than it found.  Should I leave it be?  Should I try a Reset?  Did the new software kill my HR24?  Any advice would be appreciated.

:scratch:

Yep, HDDVR is dead, or dying… Call DirecTV to request a replacement Receiver/DVR.  It's free if you have their Equipment Protection Plan, or within 90-days of installation.  Otherwise ~$20 for shipping.  Or ~$50 to have a tech come replace it for you.  


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#64 OFFLINE   jimmie57

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Posted 03 May 2013 - 09:06 AM

This latest release, 0x6bd, definitely slowed down my channel change times on my HR23.
I rest the receiver, cleared the NVRAM, I have scrolling set to OFF, I have / had Native set to OFF.
I just switched the Native to ON just for the heck of it to see how much longer it was than with it OFF.
LOL, it is faster.
I have not tried this on my HR24 yet, probably do that in the morning when I am in that room.

Edit: I can't tell any difference on the HR24.

I noticed something on my HR23 last night that I have never seen before.
I play a recording, fast forward to the end, choose to delete it.
It deletes the program, the Playlist comes to the screen for a flash then it comes back to the screen and some of the text is messed up. Example: I have about 10 recordings, the 3rd one from the top is the movie "Taxi HD";. It will show as "Ta....HD". All of the other programs have long names and they show up like normal.
I can press the escape button to remove the Playlist from the screen, Press the List button and the screen and text is just as it should be.
Weird.
 


Edited by jimmie57, 04 May 2013 - 06:16 AM.

DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#65 OFFLINE   codespy

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Posted 03 May 2013 - 09:35 PM

This latest release, 0x6bd, definitely slowed down my channel change times on my HR23.
I rest the receiver, cleared the NVRAM, I have scrolling set to OFF, I have / had Native set to OFF.
I just switched the Native to ON just for the heck of it to see how much longer it was than with it OFF.
LOL, it is faster.
I have not tried this on my HR24 yet, probably do that in the morning when I am in that room.

 

My 6 HR24-100's were always the cream of the crop of all my IRD's after returning the previous HR23's I was shipped, until the 0x6bd update.  Channel change times now feel like the HR23's I used to own, and the HR20-100, HR21, HR22's I still have a few of.  I wish the software engineers would not have significantly crippled my HR24's as they did with this update, Even a novice like me can notice a huge decline in speed with the HR24's I have.   :(


11 DirecTV HD-DVR's including a Genie and GenieGO


#66 OFFLINE   BNut

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Posted 04 May 2013 - 01:27 PM

Add me to the list of people who had problems with the 0x6bd software update on an HR22-100. My unit updated on Tuesday, April 30th and we instantly noticed problems with choppy video and audio. Another person described it as a strobe like effect which was similar to what we experienced. It affected live showed a little bit but was VERY noticeable on any shows that were recorded on the DVR. Even if they were recorded BEFORE the software update, they were still very choppy when playing back.  We also noticed problems with the DVR dropping input from our remote control and huge delays when selecting shows from the guide or are list of recorded shows. I also had the jitter on my screen like it was some type of anti image retention feature where the entire guide would shift by one or two pixels back and forth. It actually gave me a headache trying to read stuff because the image was constantly moving around by a few pixels.

 

After reading the advice here I tried the Red Button reset and then encountered the "Scanning Disk..." screen that takes roughly 45 minutes before it goes away after only scanning 9% of the disk. It reported 11 errors and says it corrected 1 but yet I still had the same number of errors found on the second reboot.  The reboots didn't have any improvement on the problems so I called DTV spoke to support, and as soon as I said "Scanning Disk" they said "known issue and we'll send you a replacement for $21.55" with tax. I'm hoping a I get a unit newer than my current HR22-100 but not sure what DTV's policy is on that. The support person said it would not be OLDER than my current one so we'll see. Support said I may get the new unit as soon as Monday but definitely by the end of next week.

 

Thanks again to everyone for posting their issues here so I didn't feel like I was going crazy!

Brian


Edited by BNut, 04 May 2013 - 01:27 PM.


#67 OFFLINE   dravenstone

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Posted 04 May 2013 - 01:33 PM

The reboots didn't have any improvement on the problems so I called DTV spoke to support, and as soon as I said "Scanning Disk" they said "known issue and we'll send you a replacement for $21.55" with tax.

Known issue = their fault yet you pay 21.55. I just don't get that.
For me a replacement unit did NOT solve the delay issues, but I never had issues with play back quality just getting guide/list etc is borked.
Good luck let us know if the new DVR solves all your issues.

Edited by dravenstone, 04 May 2013 - 01:33 PM.


#68 OFFLINE   acostapimps

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Posted 04 May 2013 - 08:32 PM

The trick into better remote response for channel changes to me is trying to flip channels continually in fast paced motion, there will be a delay at times when doing that but it works.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

Directv Subscriber From 2009-?


#69 OFFLINE   mikeny

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Posted 05 May 2013 - 08:35 AM

I received this update on the morning of 5/2/13 and so far I haven't gotten YouTube and Pandora back.  System Test was ok. On Demand works.  This is only for 1 HR24-500.  The other two have You Tube and Pandora.  I rebooted yesterday and this morning.


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#70 OFFLINE   LiQiCE

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Posted 05 May 2013 - 01:29 PM

I received this update on the morning of 5/2/13 and so far I haven't gotten YouTube and Pandora back.  System Test was ok. On Demand works.  This is only for 1 HR24-500.  The other two have You Tube and Pandora.  I rebooted yesterday and this morning.

I've been able to get Youtube and Pandora back by clearing the guide cache.  You do this by rebooting (Restart receiver, preferably without using a RBR), and after the receiver fully restarts (You see live TV) - then reboot again (you have 30 mins after the first reboot to do it - but rebooting right away is fastest of course).

 

This will clear your guide cache and will mean the guide will need about 24-48 hours to populate.  Recordings that are coming up in the near term should still record but may lack the program's description.  I recommend doing it at a time when you do not have any recordings coming up - for me that is usually before I leave for work in the morning.


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Leased: HR24-100


#71 OFFLINE   Eksynyt

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Posted 05 May 2013 - 04:55 PM

Is anyone else having problems getting the Extra Innings channels to come up?  The HD channels simply never come on for me anymore and always show the DirecTV logo.  I can only watch the games on the teams' RSNs.  Why is this happening?



#72 ONLINE   sigma1914

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Posted 05 May 2013 - 06:57 PM

Is anyone else having problems getting the Extra Innings channels to come up?  The HD channels simply never come on for me anymore and always show the DirecTV logo.  I can only watch the games on the teams' RSNs.  Why is this happening?

You were offered advice here..... http://www.dbstalk.c...ings/?p=3133551


If you stop responding to them or put them on ignore, then eventually they'll go away.

#73 OFFLINE   BNut

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Posted 05 May 2013 - 07:56 PM

Known issue = their fault yet you pay 21.55. I just don't get that.
For me a replacement unit did NOT solve the delay issues, but I never had issues with play back quality just getting guide/list etc is borked.
Good luck let us know if the new DVR solves all your issues.

I don't pay for the monthly protection plan which is why I have to pay for the shipping. At least that is what I was led to believe when I spoke with the CSR.



#74 OFFLINE   Diana C

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Posted 05 May 2013 - 08:13 PM

Received 06BD on our HR24-500 on Thursday morning. It wiped everything from the hard drive...all recordings and all season passes. I thought it might be a failing drive, so I ran extended diagnostics on the disk and it reported no errors. First time we have had a software update completely wipe the hard drive (but I have heard of it happening before). It is a real bummer...had a lot of recordings we had not watched yet.

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DirecTV Customer 10/2001 - 7/2014

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Current setup:
DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

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#75 OFFLINE   djrobx

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Posted 05 May 2013 - 09:16 PM

The on-demand Watch Now feature is fantastic.   But D* really needs to improve the on demand search UI.  Requiring T9-style searching is awful when you can't see the remote keys in a dark room.     Plus many of us use universal remotes without phone-style keypads. 

 

Try searching for South Park.  It's horrid.   I get a few random episodes, in a random order.   It should be more like netflix, where it neatly organizes shows by season/episode. 

 

Burn in is not a problem any more on newer Plasma TVs or on LCD or LED TVs.

 

Oh I assure you it is still a problem.   We bought a brand new 2012 Samsung plasma, and it has the KTLA-5 logo permanently burned in from watching the morning news.  :(






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